2/10 Terrible
Chantae
Travelled with partner
30 Dec 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Our stay initially started ok except that the whole property was so dark that we weren’t even sure if it was open. Check in was fine and the room was clean. On the 2nd day power went out due to a tree falling around 3pm. Hotel was completely dark - no emergency lighting nothing. We went to dinner hoping it would be back on. We came back around 745 - pitch black. Staff said the power co. was reporting the power to be on by midnight. At that point we packed in the dark by the light of our phones and went to a new hotel. Hotel refuses to give refund for that night - said the power came back on by 830. Terrible customer service. I can’t believe they would expect a customer to pay. We had been patiently waiting for the power but when midnight was reported to us that was too much. I recognize this was out of their control but the hotel should give some type of refund. Don’t recommend based on the condition of the property and the customer service.
Chantae
Stayed 2 nights in Dec 2024