8/10 Good
Mohammed
Travelled with partner
26 Jan 2025
Liked: Cleanliness, amenities
Disliked: Staff & service
We have stayed here many times a year for decade. This is the first time we met two employees that were horrible to say the least. Nicole who gave us trouble at check in claiming we hadn’t paid when Expedia had also told us at 3pm she was canceling our reservation when we were there at 2:54pm. Made me pay all o we again using my credit card. When my wife asked about Karen’s who runs the breakfast there was stare and dead silence claiming she had no idea who that was. I came back down after consulting with Expedia and she brushed me off telling me she is done for the day. That’s when I met with Will and he was less than cordial and raised his voice. Well they both did. My wife wanted to check and leave so came back down again to meet Jennifer who took less than 3 seconds to look up account and confirm it was paid by Expedia and returned my credit card funds. Jennifer saved the day but I’m hoping to never see Nicole or Will. Thank You Jennifer. You made our visit turn corner to happiness
Mohammed
Stayed 1 night in Jan 2025