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The Hotel Chester

5.0 star property
Luxury hotel in Chester with a 24-hour front desk

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Hotel Chester

The Tree House | Private kitchen
Exterior
Standard Studio
The Tree House | Living area
Ralph | Living area

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Pet-friendly
    Pet-friendly
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Kitchen
    Kitchen
  • Free WiFi
    Free WiFi
The price is €206
includes taxes & fees
1 Dec - 2 Dec

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Flamingo

Flamingo

Flamingo

Highlights

Heating
Kitchenette
Mini-fridge
Smart TV
Portable fan
Select Comfort bed
Separate bedroom
Designer toiletries
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Money Penny

Money Penny

Money Penny

Highlights

Heating
Free cots/infant beds
Kitchenette
Mini-fridge
Smart TV
Separate bedroom
Select Comfort bed
Portable fan
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Secret Garden

Secret Garden

Secret Garden

Highlights

Heating
Free cots/infant beds
Kitchenette
Mini-fridge
Smart TV
Separate bedroom
Select Comfort bed
Portable fan
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Elegance

Elegance

Elegance

Highlights

Heating
Free cots/infant beds
Kitchenette
Mini-fridge
Smart TV
Separate bedroom
Select Comfort bed
Portable fan
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for The Tree House

The Tree House | Living area

The Tree House

Highlights

Separate dining area
Heating
Kitchenette
Mini-fridge
Smart TV
Portable fan
Select Comfort bed
2 bedrooms
  • 58 sq m
  • City view
  • Sleeps 4
  • 2 King Beds and 1 King Sofa Bed

View all photos for Standard Studio

Standard Studio

Standard Studio

Highlights

Heating
Kitchenette
Mini-fridge
Smart TV
Portable fan
Select Comfort bed
Rainfall showerhead
Private bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Emerald

Emerald

Emerald

Highlights

Heating
Kitchenette
Mini-fridge
Smart TV
Portable fan
Select Comfort bed
Designer toiletries
Hairdryer
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Bouquet

Bouquet

Bouquet

Highlights

Heating
Kitchenette
Mini-fridge
Smart TV
Portable fan
Select Comfort bed
Designer toiletries
Hairdryer
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 1762

1762 | Living area

1762

Highlights

Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Kitchenette
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Studio, 1 King Bed

Standard Studio, 1 King Bed

Standard Studio, 1 King Bed

Highlights

Heating
Kitchenette
Mini-fridge
Smart TV
Portable fan
Select Comfort bed
Hairdryer
Designer toiletries
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Studio

Standard Studio

Standard Studio

Highlights

Individually furnished
Individually decorated
Heating
Kitchenette
Mini-fridge
Smart TV
Portable fan
Select Comfort bed
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Ralph

Ralph

Ralph

Highlights

Heating
Free cots/infant beds
Kitchenette
Mini-fridge
Smart TV
Separate bedroom
Select Comfort bed
Portable fan
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Studio, 1 King Bed

Standard Studio, 1 King Bed

Standard Studio, 1 King Bed

Highlights

Heating
Kitchenette
Mini-fridge
Smart TV
Portable fan
Select Comfort bed
Designer toiletries
Hairdryer
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Knightsbridge

Knightsbridge

Knightsbridge

Highlights

Heating
Kitchenette
Mini-fridge
Smart TV
Portable fan
Select Comfort bed
Designer toiletries
Hairdryer
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Zoo

Zoo | Living area

Zoo

Highlights

Heating
Free cots/infant beds
Kitchenette
Mini-fridge
Smart TV
Separate bedroom
Select Comfort bed
Portable fan
  • 40 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Safari

Safari

Safari

Highlights

Heating
Free cots/infant beds
Kitchenette
Mini-fridge
Smart TV
Portable fan
Select Comfort bed
Designer toiletries
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Hotel Indigo Chester, an IHG Hotel

Free WiFi
Restaurant
Air conditioning
Breakfast available
9.6 out of 10, Exceptional, (1001)
The price is €109
includes taxes & fees
2 Dec - 3 Dec
Hotel Indigo Chester, an IHG Hotel
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About the area

Map
19 Newgate St, Chester, England, CH1 1DE

What's nearby

  • Chester Cathedral - 7 min walk - 0.6 km
  • Chester City Walls - 11 min walk - 1.0 km
  • Chester Racecourse - 12 min walk - 1.0 km
  • University of Chester - 18 min walk - 1.6 km
  • Chester Zoo - 7 min drive - 5.8 km

Getting around

  • Chester Station - 15 min walk
  • Chester (CEG-Hawarden) - 23 min drive

Restaurants

  • ‪Piccolino - Chester - ‬1 min walk
  • ‪Costa Coffee - ‬5 min walk
  • ‪Opera Grill - ‬2 min walk
  • ‪Popcorn - ‬2 min walk
  • ‪Bridge Street Coffee - ‬4 min walk

About this property

The Hotel Chester

Luxury hotel near Chester City Walls
The Hotel Chester provides a fireplace in reception and more. Stay connected with free in-room WiFi.
You'll also find perks such as:
  • Express check-out, luggage storage and smoke-free property
  • Concierge services and a 24-hour front desk
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at The Hotel Chester feature comforts such as free WiFi and minibars.
Other amenities include:
  • Heating and portable fans
  • Designer toiletries and hairdryers
  • 32-inch Smart TVs with digital channels
  • Kitchenettes, mini fridges and microwaves

Languages

English, Italian, Spanish, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Turndown service

Outdoors

  • Garden

Accessibility

  • No lift

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels

Food and drink

  • Champagne service
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Kitchenette
  • Microwave
  • Mini-fridge
  • Minibar
  • Toaster

More

  • Heating
  • Iron/ironing board
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out fee: GBP 30
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 30, per pet, per stay, plus a deposit of GBP 1 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 10 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 1 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: GBP 1 per stay
  • Pet fee: GBP 30 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: GBP 30

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a debit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Property Registration Number 00000000

We should mention

This property does not have any lifts

Property is also known as

The Hotel Chester Hotel
The Hotel Chester Chester
The Hotel Chester Hotel Chester

Frequently asked questions

Is The Hotel Chester pet-friendly?

Yes, The Hotel Chester allows dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a deposit of GBP 1 per stay and a fee of GBP 30 per pet, per stay. Service animals are exempt from fees.

How much does it cost to stay at The Hotel Chester?

As of 25 Nov 2024, prices found for a 1-night stay for 2 adults at The Hotel Chester on 1 Dec 2024 start from €206.39, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Hotel Chester?

This property doesn't offer parking.

What time is check-in at The Hotel Chester?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at The Hotel Chester?

Checkout is at 11:00 AM. Late checkout is available for GBP 30.

Where is The Hotel Chester located?

Located in the heart of Chester, this luxury hotel is within a 15-minute walk of Newgate and Chester City Walls. Chester Roman Gardens and Roman Amphitheatre are just steps away. Chester Station is 15 minutes by foot.

The Hotel Chester Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 162 out of 191 reviews" "
Rating 8 - Good. 19 out of 191 reviews" "
Rating 6 - Okay. 6 out of 191 reviews" "
Rating 4 - Poor. 3 out of 191 reviews" "
Rating 2 - Terrible. 1 out of 191 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and staff brilliant, pub next door noisy, smoking outside stinking the area in front of the hotel, cigarette butts and beer bottles left, vomit on pavement from the church bar across the road, real shame as the hotel and stay was faultless 👍
Stayed 2 nights in Nov 2024

10/10 Excellent

Andraya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and staff
Stayed 2 nights in Nov 2024

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice room. Noisy till late. Couldn’t open curtains because of people on balcony opposite. No privacy.
Stayed 1 night in Nov 2024

10/10 Excellent

Lynsey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with parking next door in the shopping centre for £10 for 24 hours. Check in was quick and friendly. We stayed in the Ralph and it was very spacious and clean. The bathroom is very small so you had to close the door behind you to move around. No issue for us as 2 able bodied adults. Bed was comfortable and room was very warm but air con unit and fan provides so not an issue. Location is spot on for the town centre.
Stayed 2 nights in Aug 2024

10/10 Excellent

Sian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, well presented and spotlessly clean. Chloe on reception was a credit to the organisation, she made us feel welcomed and we would definitely return.
Stayed 1 night in Aug 2024

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in central Chester.
Great little boutique aparthotel. Friendly staff clean spacious rooms. Great location right in heart of Chester & next to Grosvenor shopping centre car park.
Stayed 1 night in Aug 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and clean. Parking is literally next door. You are next to some key Roman ruins: angle gate, coliseum foundations and Roman garden. Take the tour with the actor dressed in Roman garb.
Stayed 4 nights in Aug 2024

10/10 Excellent

J G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
Love, love, love this hotel. Was our second time staying here, both times in the Secret Garden room. Very spacious, comfortable bed, quiet room, fab separate living area. Kitchenette is a real bonus. Fab fire in the bedroom too. Will certainly stay here again and maybe try a different room next time 🙂
Stayed 2 nights in Aug 2024

4/10 Poor

Tracey

Disliked: Property conditions & facilities
We stayed in the flamingo room and i was disappointed with the kitchenette area it needed a good freshing up there is all marks on the walls. The bed wasn't made very well the sheets should be nice and crisp and made to look like a luxary hotel for the amount of money we paid. When i booked online it asks what the occasion is and i put birthday because it was my 50th but there was no sign of any nice gesture like there normally is so i don't know why it asks what the occasion is for when you book It was abit of a let down... it tells you that you have pay for the smallest tub of pringles and chocolate bar when this should would have been nice to be in with the price of the room which is quite expensive with no water bottle or anything plus the milk was off.
Stayed 2 nights in Aug 2024

10/10 Excellent

Huw

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
I’ll be back!
Extremely comfortable aparthotel with spacious suites and easy access to Chester City Centre
Stayed 1 night in Aug 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful little hotel. Our family of four stayed in the Zoo room for one night and found it comfortable and well-priced, with unique decor that made it stand out from bland chain hotels. Friendly staff.
Stayed 1 night in Jul 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Great location for the City and walk along the walls. Liked having area to let dog out but the shared area looked a bit “work in progress” Very comfortable beds, spotlessly clean and handy kitchenette. Good communication from hotel.
Stayed 1 night in Jul 2024

10/10 Excellent

Angus

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and great staff
Stayed 1 night in Jul 2024

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the city centre the room was fantastic, modern and clean, All the staff were fab.
Stayed 1 night in Jul 2024

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, stayed in a suite which had everything we needed
Stayed 1 night in Jul 2024

10/10 Excellent

Damien

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is AMAZING! Spotlessly clean, comfortable and everything you need. Staff are brilliant and great value for money!
Stayed 2 nights in May 2024

10/10 Excellent

Jun

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

JOSHUA

Stayed 1 night in Jul 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem in Chester
On arrival I was upgraded to the spa room which had a steam room, it was fabulous The room was very clean and spacious. The staff very friendly and welcoming. I would highly recommended this hotel
Stayed 1 night in Jun 2024

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Mr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

JAMIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

6/10 Okay

Hannah

Liked: Cleanliness, staff & service
Disliked: Room comfort
Fairly disappointing
I booked for a night away to celebrate getting a new job, so decided to book a slightly better room than would usually choose, however I was left really disappointed. The bed was lumpy and uncomfortable, and the room was absolutely boiling, I tried to open the window however they didn't stay open, there was an air conditioning unit in the room, however when I turned this on at 12/1am it was so ridiculously loud it woke my partner up. The jacuzzi bath was nice enough, but the shower wasn't powerful enough and took a long time to wash my hair Was pretty disappointed since it was to celebrate and the room wasn't worth the money
Stayed 1 night in Feb 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
We came here after we got married for a little mini-moon. The room had rose petals on the bed which was a nice touch from the hotel - thank you! We stayed in the Flamingo room and made the most of the lovely copper bath. It was gorgeous. Big room with a seperate area with sofa tv and kitchenette. Perfect for one night but could also be good if you were staying longer. Couldn’t fault the hotel, had everything we needed and staff were super friendly and attentive. We will definitely be back and look forward to trying other rooms too!
Stayed 1 night in May 2024