Chiarano Holidays

I absolutely loved coming home to this room. For our first stay in Italy, this hotel was wonderful. The bed was comfortable, the room was cozy, and the towel drying rack/heater was incredibly cool and so welcome after spending the day walking in the cold! The location couldn't be better- steps from St. Mark's. I wish I could return to Venice just to stay here again.

I have stayed at Mandarin Oriental hotels in Shanghai , Madrid, and Bangkok, and I have been lucky enough to stay at the Savoy in London. I’m headed to the George the V Four Seasons in Paris to join my wife. Several months ago I stayed at the Four Seasons Budapest. The Baglioni Luna hotel is an absolute jewel , and the price for the service and facilities cannot be beaten. The staff was magnificent as was the included breakfast. It is clearly one of my favorite hotels.

Everyone was very friendly and helpful

Check in was quick & painless once we found the desk. Although we booked San Marco Palace, check in was at Royal San Marco around the corner, which wouldn't have been so bad if we didn't have to drag bags over bridges and steps. Although we were early, they kindly stored our bags until our room was ready. I confirmed before booking that the hotel had a lift. However, our room was a walk down the hall, outside, through a keyed external door, up a flight of stairs, 1 floor in a lift, down a long hallway, more stairs, another lift, through another door to outside, walk a few doors outside, into another keyed door, up another flight of stairs to a lift, down a hallway to our room door. Inside the room door, another half flight of stairs down to access the apartment. If our 83 year old mother wasn't with us, it would have been less of an issue but beware, the family suites are nowhere near the lobby or breakfast room. Good: location, spacious apartment, 2bedroom, 2bath, large living room, small kitchen and looked to have been lovely in its day. Bad: Furniture is old and worn, mattresses are thin, worn and uncomfortable. Pillows are flat and only 1 per person provided. Kitchen had only bottles of water in fridge&disposable plastic cups. No cutlery, glasses, plates...nothing. We requested extra pillows & finally tracked down the maid on day 2 & asked her directly. An electric outlet in the master bedroom was falling out of the wall and unsafe. No water taxi access-dragged bags thru

Really liked the hotel the staff very attentive