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Hotel New Otani Makuhari

4.0 star property
Unwind with rejuvenating treatments or explore nearby attractions from this peaceful retreat surrounded by nature and amenities.

Choose dates to view prices

Photo gallery for Hotel New Otani Makuhari

Indoor pool, outdoor pool
Premium bedding, down duvets, in-room safe, desk
View from property
Interior
Exterior
Close to Makuhari Messe and the scenic Makuharikaihin Prefectural Park, Hotel New Otani Makuhari offers a serene escape. Enjoy a rejuvenating body treatment or facial at the on-site spa, indulge in Fusion cuisine at one of 5 restaurants or unwind by the indoor pool. With shopping on site, coffee shops and free WiFi throughout your stay is sure to be relaxing.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Gym
  • Hot tub
  • Pool
  • Room service
The current price is €141
includes taxes & fees
25 Feb - 26 Feb

Room options

Available filters for rooms
Showing 52 of 52 rooms

View all photos for Standard Double Room, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Double Room, Non Smoking

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Down duvet
Blackout curtains
Bidet
Shower/bath combination
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Twin Room, Non Smoking

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Down duvet
Blackout curtains
Bidet
Shower/bath combination
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Moderate Double Non Smoking

Premium bedding, down duvets, in-room safe, desk

Moderate Double Non Smoking

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Down duvet
Blackout curtains
Bidet
Shower/bath combination
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Twin Room, Smoking

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Down duvet
Blackout curtains
Bidet
Shower/bath combination
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, Non Smoking (Bed Type Not Guaranteed)

Premium bedding, down duvets, in-room safe, desk

Standard Room, Non Smoking (Bed Type Not Guaranteed)

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Down duvet
Blackout curtains
Bidet
Shower/bath combination
  • 26 sq m
  • Sleeps 1
  • 2 Single Beds OR 1 King Bed

View all photos for Superior Twin Room, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Superior Twin Room, Non Smoking

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Down duvet
Blackout curtains
Bidet
Shower/bath combination
  • 40 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Moderate Triple Non Smoking

Premium bedding, down duvets, in-room safe, desk

Moderate Triple Non Smoking

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Down duvet
Blackout curtains
Bidet
Shower/bath combination
  • 36 sq m
  • Sleeps 3
  • 3 Single Beds

Same Floor, Moderate 2 Twin Rooms, Non Smoking

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Down duvet
Blackout curtains
Bidet
Shower/bath combination
  • Sleeps 4
  • 4 Large Single Beds

View all photos for Moderate Twin Room, Smoking

Premium bedding, down duvets, in-room safe, desk

Moderate Twin Room, Smoking

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Down duvet
Blackout curtains
Bidet
Shower/bath combination
  • 36 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Superior Double Room, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Superior Double Room, Non Smoking

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Down duvet
Blackout curtains
Bidet
Shower/bath combination
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room, Non Smoking, Corner

Premium bedding, down duvets, in-room safe, desk

Superior Twin Room, Non Smoking, Corner

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Down duvet
Blackout curtains
Bidet
Shower/bath combination
  • 51 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Superior Double Room, Non Smoking, Corner

Premium bedding, down duvets, in-room safe, desk

Superior Double Room, Non Smoking, Corner

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Down duvet
Blackout curtains
Bidet
Shower/bath combination
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Triple Room, Non Smoking, Corner

Premium bedding, down duvets, in-room safe, desk

Superior Triple Room, Non Smoking, Corner

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Down duvet
Blackout curtains
Bidet
Shower/bath combination
  • 51 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Balcony Suite Twin, Non-Smoking, Ocean View

Premium bedding, down duvets, in-room safe, desk

Balcony Suite Twin, Non-Smoking, Ocean View

Highlights

Balcony
Air conditioning
Fridge
LED TV
Down duvet
Separate bedroom
Blackout curtains
Premium bedding
  • 64 sq m
  • Ocean view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Balcony Suite Double, Non Smoking, Ocean View

Balcony Suite Double, Non Smoking, Ocean View

Balcony Suite Double, Non Smoking, Ocean View

Highlights

Balcony
Air conditioning
Fridge
LED TV
Down duvet
Separate bedroom
Blackout curtains
Premium bedding
  • 64 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Moderate Twin Room, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Moderate Twin Room, Non Smoking

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Down duvet
Blackout curtains
Bidet
Shower/bath combination
  • 36 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Ocean Suite Twin

Living area

Ocean Suite Twin

  • Sleeps 3
  • 2 Double Beds

View all photos for Bay Suite Twin

Premium bedding, down duvets, in-room safe, desk

Bay Suite Twin

  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Double Room-Smoking

Premium bedding, down duvets, in-room safe, desk

Superior Double Room-Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Moderate Triple Room-Non-Smoking

Premium bedding, down duvets, in-room safe, desk

Moderate Triple Room-Non-Smoking

  • Sleeps 3
  • 3 Single Beds

View all photos for Moderate Twin Room-Smoking

Premium bedding, down duvets, in-room safe, desk

Moderate Twin Room-Smoking

  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Twin Room-Smoking

Premium bedding, down duvets, in-room safe, desk

Superior Twin Room-Smoking

  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Corner Quadruple Room Non-smoking

Premium bedding, down duvets, in-room safe, desk

Superior Corner Quadruple Room Non-smoking

  • Sleeps 4
  • 2 Double Beds and 2 Single Beds

View all photos for Standard Twin or Double Room Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Twin or Double Room Smoking

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Balcony Suite Twin

Interior

Balcony Suite Twin

  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Triple Room-Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Triple Room-Smoking

  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Connecting Room-Non-Smoking

Premium bedding, down duvets, in-room safe, desk

Connecting Room-Non-Smoking

  • Sleeps 4
  • 4 Single Beds

View all photos for Standard Double Room-Non-Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Double Room-Non-Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room -Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Twin Room -Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room-Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Double Room-Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Corner Double Room

Premium bedding, down duvets, in-room safe, desk

Superior Corner Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room-Non-Smoking

Premium bedding, down duvets, in-room safe, desk

Superior Double Room-Non-Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Corner Twin Room-Smoking

Premium bedding, down duvets, in-room safe, desk

Superior Corner Twin Room-Smoking

  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite Double-Smoking

Premium bedding, down duvets, in-room safe, desk

Junior Suite Double-Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Corner Twin Room-Non-Smoking

Premium bedding, down duvets, in-room safe, desk

Superior Corner Twin Room-Non-Smoking

  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Twin Room-Non-Smoking

Premium bedding, down duvets, in-room safe, desk

Superior Twin Room-Non-Smoking

  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Corner Triple Room-Smoking

Premium bedding, down duvets, in-room safe, desk

Superior Corner Triple Room-Smoking

  • Sleeps 3
  • 2 Double Beds and 1 Single Bed

View all photos for Junior Suite Double-Non Smoking

Premium bedding, down duvets, in-room safe, desk

Junior Suite Double-Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Moderate Triple Room-Smoking

Premium bedding, down duvets, in-room safe, desk

Moderate Triple Room-Smoking

  • Sleeps 3
  • 3 Single Beds

View all photos for Moderate Double Room

Premium bedding, down duvets, in-room safe, desk

Moderate Double Room

  • Sleeps 2
  • 1 King Bed

Superior Corner Triple Room-Non-Smoking

  • Sleeps 3
  • 1 Single Bed and 2 Double Beds

View all photos for Moderate Twin Room-Non-Smoking

Premium bedding, down duvets, in-room safe, desk

Moderate Twin Room-Non-Smoking

  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Twin Room-Non-Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Twin Room-Non-Smoking

  • Sleeps 2
  • 2 Single Beds

Junior Suite Twin-Non Smoking

  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Corner Twin Room

Premium bedding, down duvets, in-room safe, desk

Superior Corner Twin Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Suite-Non-Smoking

Premium bedding, down duvets, in-room safe, desk

Superior Suite-Non-Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Premium bedding, down duvets, in-room safe, desk

Superior Double Room

  • Sleeps 2
  • 1 King Bed

Standard Twin or Double Room Non-smoking

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Balcony Suite Double

Premium bedding, down duvets, in-room safe, desk

Balcony Suite Double

  • Sleeps 2
  • 1 King Bed

View all photos for Japanese Style Suite

Interior

Japanese Style Suite

  • Sleeps 10
  • 5 Single Futons

View all photos for Standard Room

Premium bedding, down duvets, in-room safe, desk

Standard Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Malibu Suite Twin

Living area

Malibu Suite Twin

  • Sleeps 2
  • 2 Double Beds

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About the area

Map
2-120-3 Hibino, Mihama-ku, Chiba, Chiba-ken, 261-0021

What's nearby

  • Mitsui Outlet Park Makuhari - 1 min walk
  • Makuhari Messe - 14 min walk
  • AeonMall Makuhari New City - 15 min walk
  • ZOZO Marine Stadium - 16 min walk
  • Makuhari Beach - 20 min walk

Getting around

  • Makuharitoyosuna Station - 3 min drive
  • Narashino Kaihin-Makuhari Station - 14 min walk
  • Tokyo (NRT-Narita Intl.) - 33 min drive

Restaurants

  • ‪パティスリー SATSUKI - ‬1 min walk
  • ‪さくら水産 - ‬4 min walk
  • ‪和味庵 - ‬3 min walk
  • ‪築地食堂源ちゃん プレナ幕張店 - ‬4 min walk
  • ‪牛角 プレナ幕張店 - ‬3 min walk

About this property

Hotel New Otani Makuhari

Hotel near Mitsui Outlet Park Makuhari
Located close to Makuhari Messe and Makuharikaihin Prefectural Park, Hotel New Otani Makuhari provides a poolside bar, a terrace and shopping on-site. Indulge in a facial and a body treatment at クラブ＆クラブ, the on-site spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and Fusion cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as 2 coffee shops/cafes and a garden.
Other perks at this hotel include:
  • An indoor pool and an outdoor pool
  • Free self-parking
  • Buffet breakfast (surcharge), a free theme park shuttle and an indoor tennis court
  • Meeting rooms, ATM/banking services and a lift
  • Guest reviews give good marks for the overall condition
Room features
All 418 rooms have comforts such as premium bedding and laptop-friendly workspaces, as well as perks such as free WiFi and air conditioning.
Extra conveniences in all rooms include:
  • Bathrooms with bidets and shower/bath combinations
  • LED TVs with digital channels
  • Fridges, electric kettles and heating

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free theme park shuttle
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: JPY 5,000 for adults and JPY 3,000 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 5 restaurants
  • A poolside bar

Restaurants on site

  • Isshin
  • Keyaki
  • SATSUKI
  • Senbazuru
  • Taikan En

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Indoor tennis court
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Family friendly

  • Free theme park shuttle
  • In-room refrigerator
  • Indoor pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • On the boardwalk/promenade
  • Terrace

Full-service spa

  • Facials
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Please note: The Breakfast Included rate plan includes breakfast for guests age 4 and older. Additional fees apply to children 0-3 years old for breakfast.
Some room names indicate varying check-in and check-out times, which override posted check-in and check-out hours.
Guests must be at least 20 years of age to stay in a smoking room.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately JPY 5000 for adults and from JPY 3000 for children
  • Facilities fee: JPY 5500 per person and includes use of: sauna; hot tub; swimming pool; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests under 18 years old are not allowed in the swimming pool, health club or fitness facility
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities

Property is also known as

Hotel Makuhari
Hotel New Otani Makuhari
Hotel Otani Makuhari
Makuhari Hotel
Makuhari New Otani
Makuhari New Otani Hotel
New Otani Hotel Makuhari
New Otani Makuhari
New Otani Makuhari Hotel
Otani Makuhari
New Otani Makuhari Chiba
Hotel New Otani Makuhari Hotel
Hotel New Otani Makuhari Chiba
Hotel New Otani Makuhari Hotel Chiba

Frequently asked questions

Does Hotel New Otani Makuhari have a pool?

Yes, this property has an indoor pool and an outdoor pool.

How much does it cost to stay at Hotel New Otani Makuhari?

As of 8 Feb 2025, prices found for a 1-night stay for 2 adults at Hotel New Otani Makuhari on 25 Feb 2025 start from €141.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel New Otani Makuhari pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel New Otani Makuhari?

Self-parking is free at this property.

What time is check-in at Hotel New Otani Makuhari?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel New Otani Makuhari?

Checkout is at noon.

Where is Hotel New Otani Makuhari located?

Located in Makuhari, this spa hotel is within a 10-minute walk of Mitsui Outlet Park Makuhari and Makuharikaihin Prefectural Park. Makuhari Messe and AeonMall Makuhari New City are also within 1 mi (2 km). Narashino Kaihin-Makuhari Station is 14 minutes by foot and Makuharitoyosuna Station is 27 minutes.

Hotel New Otani Makuhari Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 553 out of 951 reviews
Rating 8 - Good. 298 out of 951 reviews
Rating 6 - Okay. 72 out of 951 reviews
Rating 4 - Poor. 20 out of 951 reviews
Rating 2 - Terrible. 8 out of 951 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 3 nights in Jan 2025

10/10 Excellent

Madison, Des Moines

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall amazing experience, will definitely stay again. Only thing that wasn't perfect was the coffee in the room was difficult to brew to sufficient strength.
Stayed 2 nights in Jan 2025

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice property. Perfect place to stay when attending the Tokyo Auto Salon in Makuhari Messe across the street!
Stayed 3 nights in Jan 2025

10/10 Excellent

Xiaoran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Nov 2024

10/10 Excellent

Md Zaheedul

Stayed 5 nights in Oct 2024

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are much larger than average, very clean and good service
Stayed 4 nights in Oct 2024

10/10 Excellent

DENNIS

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Michael

Room was very good for first impressions, later found a few things that needed repair ie grout in bathroom missing and badly stained in shower cubicle. Fridge door very hard to pull open hence fridge nearly fell out of its cabinet. Restaurant staff excellent ( only breakfast taken) ate in nearby facilities for evening meal. Would I stay again? Probably not for the price paid.
Stayed 2 nights in Sep 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great
Stayed 6 nights in Sep 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its an upscale hotel with great service and staff. My room was spacious and well accommodated, but very old. I kind of liked the old design, felt like a time capsule, but the bathroom is in desperate need of renovation. It was clean but many spots with dust, so could have been better. The air conditioning worked very poorly and the view outside my room to the parking lot was far from ideal. I would recommend this place anyway and would stay there again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Supaleela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are great! You can take the bus to Disney for complimentary. Room it nice.
Stayed 3 nights in Jun 2024

10/10 Excellent

Jia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

STEVEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff gave excellent service.
Stayed 2 nights in May 2024

8/10 Good

Walid

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a gym but only opens at 9:30am!
Stayed 3 nights in Apr 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All excellent
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Rachael, Apex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value close to narita easy access to metro to get into tokyo
Stayed 2 nights in Mar 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at this hotel. One of the best hotels in Tokyo. Love everything about this hotel.
Stayed 7 nights in Feb 2024

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Connected to Makuhari Messe (exhibition center) and Kaihimmakuhari station by a covered walkway. Close to shopping areas like Mitsui Park Outlets and Aeon Mall. Unfortunately, no convenience stores inside and hotel is due for a renovation, feels really old.
Stayed 3 nights in Jan 2024

10/10 Excellent

Minh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Piyada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a first time traveler to Japan and Hotel New Otani was my first proper hotel that I have stayed longer than 24 hours besides The Royal Park at Haneda Airport which I had stayed only 6 hours after my flight from Bangkok….. I am impressed with the service, the attentiveness, caring, professionalism of the staffs and cleanliness of the hotel is top notch 🙏 I am definitely coming back next year! どうもありがとうございます
Stayed 2 nights in Dec 2023

10/10 Excellent

Luciano

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Best in class.
Stayed 3 nights in Nov 2023