Cismar Holidays

Great hotel, would have rated 5 stars but we stayed there on a Monday - restaurants closed, limited dinner options in the bar lounge. Long wait for everything. Beverage prices excessive for the quality (e.g., Grauburgunder by the glass @ EUR 11/100ml would have to be remarkable; the wine on offer was of low complexity, flat, not fresh)

The hotel was lovely, classy and appropriately decorated. Rooms were spacious, service was excellent. If I had a negative comment it would be that there was no ramp at the hotel entrance, only a series of steps. Not a problem for us, but would be for some.

Comfortable option to stay in the middle of Hamburg at walking distance from the Center and main sightseeing spots.

Location was awesome, just near the zoo (the zoo itself is pretty overpriced. Had way better experience way cheaper in central europe, especially in prague) and 3-4 minutes away from U-Bahn station. This let us be in the center in about 15-20 minutes pretty easily and there is a direct bus route to airport from the same place. The staff was friendly, decent breakfast, really spacy rooms with themed decorations on each floor, the kids really enjoyed staying there after a well-know chain stay in Bremen. We arrived about 30 minutes before check in time and were given the keys right away. Nespresso machine with free coffee was a good addition for the stay. Maybe a kettle additionally would be even better. Also the fridge was almost full with mini bar items, so we had to store our snacks outside it.

Been only 1 night. Really friendly staff. Quick checkin and checkout. Twin beds a bit larger and confortable, nice rooms.