4/10 Poor
Patrick, Dulles
Travelled with family
21 Dec 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Room and amenities are not as advertised. Areas in the room that are dirty and evidence of bug/insect activity inside kitchen cabinets. Advertised as a full kitchen but no utensils, plates, or other items needed in a “full kitchen”. Only learned this after reviewing check in information inside the room. If these items are not made available, it should be clarified upon checkin or don’t advertise as a “full kitchen”. No trash can in the room and informed that dirty towels must be hand carried to the front desk for exchange. Within you “guest services” it’s advertised that towels are changed upon request as well as daily housekeeping. No evidence of any cleaning and when I took dirty towels for exchange as instructed, was told towels must be wet with no signs of soiling. One towel had evidence of not being well cleaned and this policy seems very subjective and left to the interpretation of each staff member. I have retained the towel and took photos to show what staff members deemed as soiled. Your standards of cleanliness/upkeep are unsatisfactory and what was asked of me as a guest regarding towel exchange/inspection has made my likelihood to return in the future very unlikely
Patrick
Stayed 4 nights in Dec 2024