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![Exclusive Apartment | Balcony](https://images.trvl-media.com/lodging/50000000/49190000/49187600/49187510/4bfb8701.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)
ZEN Residential Apartments
ZEN Residential Apartments
9.6 out of 10, Exceptional, (50)
The price is €63
includes taxes & fees
9 Mar - 10 Mar
![Courtyard](https://images.trvl-media.com/lodging/40000000/39490000/39487500/39487463/1b01e547.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)
Gaudi Accommodation
Gaudi Accommodation
9.8 out of 10, Exceptional, (25)
The price is €57
includes taxes & fees
8 Feb - 9 Feb
![Executive Suite | Balcony view](https://images.trvl-media.com/lodging/62000000/61380000/61372300/61372261/e9194022.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)
ZEN Central Apartments
ZEN Central Apartments
9.8 out of 10, Exceptional, (46)
The price is €73
includes taxes & fees
10 Mar - 11 Mar
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Find out more about Cluj-Napoca
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Cluj-Napoca Motels information
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Recent Reviews in Cluj-Napoca
Recent Reviews in Cluj-Napoca
![Hotel Paradis Cluj Napoca](http://images.trvl-media.com/lodging/34000000/33320000/33319900/33319847/a140ca44_y.jpg)
Hotel Paradis Cluj Napoca
1/5 Terrible
"SPA EITHER NOT FUNCTIONAL OR 'NOT INCLUDED'. EITHER WAY A CON.
I booked this hotel on the basis of its advertised spa facilities. When I went down to use them I was informed they were 'out of service' - no indication had been given prior to my arrival or even at check-in.
I asked about the possibility of a partial refund on the basis that I had spent significantly more on Paradis for the pool and sauna than I would have for other accommodation. I was told by two different receptionists that they were following up with the manager. As I left, I was told by the receptionist 'I've spoken to the manager, they are initiating your refund'.
A week later, with no sign of any refund, I sent a follow-up email. They informed me that 'my booking did not include spa access and so they would not be refunding any money'.
I invite you to look at their page on Expedia closely, and see whether there is any indication that the spa is a separate fee. Instead, the page absolutely invites the assumption that the spa is included (not least because Paradis costs a degree more than other just-room accommodation of a similar standard). I would submit that their advertising is deceptive and their receptionists polite only in-so-far as it gets you out of the door.
Even if the spa had been operational, the location of the hotel really is out in the (questionable) suburbs with a 30 minute walk into town. And breakfast, whilst extensive, was variable in quality and by the last day I only had coffee."
A verified traveller stayed at Hotel Paradis Cluj Napoca
Posted 5 days ago
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