If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No lift
Wheelchair accessible (may have limitations)
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Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Bathroom
Free toiletries
Private bathroom
Shower
Towels provided
Entertainment
Flat-screen TV with cable channels
Food and drink
Minibar
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Air conditioning (climate-controlled)
Safe
Policies
Check-in
Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
The front desk is open daily from 9:00 AM - 9 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Access methods
Front desk (limited hours)
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Payment types at the property
Important information
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
We should mention
This property does not have any lifts
No pets and no service animals are allowed at this property
Property is also known as
Frank's Place Hotel Santa Teresa
Frank's Place Santa Teresa
Frank's Place Cobano
Frank's Place Hotel
Frank's Place Cóbano
Frank's Place Hotel Cóbano
Frequently asked questions
Does Frank's Place have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Frank's Place pet-friendly?
No, pets are not allowed at this property.
How much is parking at Frank's Place?
This hotel doesn't offer parking.
What time is check-in at Frank's Place?
Check-in start time: 2:00 PM; check-in end time: midnight. Late check-in is available during limited hours.
What time is check-out at Frank's Place?
Checkout is at noon.
Where is Frank's Place located?
Situated near the beach, this hotel is within 2 miles (3 km) of Carmen Beach, Santa Teresa Beach and Playa Mal País. Cocal Beach is 3 mi (4.9 km) away.
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Frank's Place Reviews
Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 9 out of 29 reviews
10 - Excellent
9
Rating 8 - Good. 14 out of 29 reviews
8 - Good
14
Rating 6 - Okay. 4 out of 29 reviews
6 - Okay
4
Rating 4 - Poor. 1 out of 29 reviews
4 - Poor
1
Rating 2 - Terrible. 1 out of 29 reviews
2 - Terrible
1
8.6/10
Cleanliness
8.8/10
Staff & service
8.0/10
Amenities
7.6/10
Property conditions & facilities
Reviews
8/10
Chambres très petites mais propres. Belle piscine. En général l’endroit est très propre.
Verified traveller
Stayed 1 night in Mar 2020
8/10
Verified traveller
Stayed 10 nights in Feb 2019
8/10
Muy buena ubicación. Instalaciones básicas pero muy bien para el precio por noche.
Verified traveller
Stayed 2 nights in Jan 2019
8/10
The location is great. The pool was warm at night which was a great way to unwind. The staff was very helpful and the rooms were very clean but were a bit rundown or rustic you could say.
Verified traveller
Stayed 2 nights in Jan 2019
8/10
Yves
Stayed 2 nights in Jul 2018
4/10
The place doesn't really look like in the photos, the whole place is a lot smaller, the beds really uncomfortable, balcony door was opening and closing really hard and other broken details. The breakfast was pretty good, not the greatest. But the wi-fi was terrible, it wasn't connecting at all and the staff said that "maybe a tree fell on the wires or something", yeah thanks for clarification. The only good thing about this place is the view but I can have that almost anywhere in Santa Teresa as the place is really beautiful.
Verified traveller
Stayed 2 nights in Mar 2018
8/10
Bra område, nära stranden, trevlig och hjälpsam personal och fint poolområde. Enkla rum men helt okej fräscha.
Emma
10/10
Rooms we're comfy and pool was nice. Complementary breakfast was great.
Verified traveller
Stayed 1 night in Feb 2018
8/10
Hotel utan finish, det mesta var i sönder. Skulle göras vi nästa dag ....
Poolområdet var bra.
Thorvald
Stayed 3 nights in Feb 2018
8/10
Buena ubicación, cerca de la playa, en general el hotel es bastante tranquilo, la piscina es limpia y se presta para pasar un buen rato.
El personal del hotel es atento y las habitaciones son aseadas todos lo son días.
En general es una buena opción para pasar una buena estadía en la zona.
Walter
Stayed 2 nights in Jan 2018
10/10
Toda la estadía estuvo muy bien. Excelente servicio y mucha tranquilidad. Excelente el desayuno. No está disponible el servicio de bar y restaurante. Bonita la piscina y sus alrededores.
Heriberto
Stayed 2 nights in Jan 2018
10/10
Nice place excellent staff and good breakfast
Room was very clean and comfortable
Danny
Stayed 2 nights in Jan 2018
This review was submitted before 2018 and has not been verified.
8/10
Muy buena opción para pasar unos días de playa
Verified traveller
Stayed 2 nights in Dec 2017
This review was submitted before 2018 and has not been verified.
8/10
Derek
This review was submitted before 2018 and has not been verified.
6/10
Room had broken sliding doors would not close kept AC going not interested in fixing it shower head broken place needs maintenance. Not worth the money. Thomas Koehler
Thomas
This review was submitted before 2018 and has not been verified.
10/10
Franks Place had good access to playa carmen, which was a beautiful beach, better than playa santa teresa. There is also a pool with tanning chairs, as well as a restaurant/ sports bar. The price was good. The breakfast was amazing. Theres powerful AC. There's a porch behind the room. Theres a hallway infront of the room, with a hanging bed. The wifi's weak though, and the draining system was sketchy, but overall it was super convenient and pleasant.
T
This review was submitted before 2018 and has not been verified.
8/10
Easy going staff, nice secluded pool area, good food. Location was perfect, close to main beach, stores, tour agents, and rental shops.
John
This review was submitted before 2018 and has not been verified.
6/10
Vzhledem k místu vyhovující ubytovani, pěkná plaz. Jen nam behem večera třikrát vypadl proud.
Marek
This review was submitted before 2018 and has not been verified.
6/10
Very central
Verified traveller
This review was submitted before 2018 and has not been verified.
2/10
We were booked for 6 nights at Frank's Place and cancelled our reservation after 1 night because we disliked the place so much. We originally booked a standard room with the assumption that it had a mini fridge (necessary if you want to store food or have cold water/drinks), when we arrived the room was miserable. It was the size of a shoe box, with no mini fridge (turns out only superior rooms have this despite what Expedia says), and there was nowhere for us to put our cloths. So we decided to upgrade to a superior room thinking that would be good enough. However even the superior room was disappointing. It did have a mini fridge and a room safe, however it was grungy and run down. After one night of very disruptive sleep, we found another place to stay. The A/C made a very loud noise and seemed to be leaking for quite some time (there was rusty looking drop marks all the way down the wall from the ac unit), the shower didn't drain and you are really close to the road so could here road traffic and music late into the night. only stay here if there are no other options.
M B
This review was submitted before 2018 and has not been verified.
10/10
Carole
This review was submitted before 2018 and has not been verified.
8/10
Excellent location , prices and clean rooms.
The hotel has all you need to have nice vacation. It is close to beach and restaturants.
Prices in hotel's restaurant are good and you can spend good time in the pool.
The service in the restaurant is very good, breakfast included is sufficient and good quality.
Maybe reception could be more gentile.
Verified traveller
This review was submitted before 2018 and has not been verified.
6/10
The on line booking information was misleading. We were quoted $107. Can. Thinking the bill with tax would be about $75. US but ended up with a bill of over $100. We were also not told at check in that there was a free breakfast included and were not given a WiFi password. This hotel has a policy of anyone that comes to use the restaurant can also use the pool, hot tub and outdoor shower. It is therefore used by locals and families for a picnic area. We didn't mind the extra people but be aware it could make for crowded conditions on the weekend. We ended up staying 3 nights as we could walk 1 block to the expansive beach for long walks and sunset viewing. The hotel is in need of upgrades; no bedside lamp- was pulled off the wall and not replaced. The fridge seemed to overtax the electrical system and make popping sounds through the night. The loose toilet seat and split pool chairs all add up to this hotel (although in a good location) needing to be rated a 2 star hotel and shouldn't be charging more than $75. US until issues like needed upgrades and street appeal are addressed.
Cathy
This review was submitted before 2018 and has not been verified.
10/10
Bonito y en el centro
Boris
This review was submitted before 2018 and has not been verified.