Coi Holidays

We love the surroundings of the hotel and the Christmas decorations were awesome, creating the holiday vibes. Staff were friendly and accommodating, and the restaurant served excellent food - breakfast and dinner. One thing that can be improved will be the condition of the hotel. Being an establishment with many years of history, the place do look dated and the room allocated to us had a broken toilet. The staff was kind enough to extend us another room beside so that we can access the toilet.

Wonderful staff, the breakfast option was amazing.

Mainly good location except entrances to the hotel were through a narrow lane which felt unsafe. The main area was only 100 yards or so, but anyone could be behind you. As a solo lady didn’t enjoy this lane and no mention on Expedia before I booked. Most staff were ok but some were unhelpful when asked where some places were. 1 receptionist didn’t want to mark my map and when pressed clearly marked a totally different area. So I walked 20 mins to be told I was in the wrong place. On arrival the room allocated stank of drains, I flushed the WC several times but it was dreadful. I went to reception and had to be forceful to change rooms. First receptionist simply shrugged and said they had no other too available which was a lie. Fortunately another receptionist took over and I was moved. They took pleasure later in saying the maid didn’t smell anything!

Best hotel to stay if you are visiting Milan

Phenomenal! Beautiful rooms, helpful stuff, highly quality room service- everything is superb. Highly recommended