4/10 Poor
Sam
Travelled with partner
16 Jan 2025
Disliked: Amenities
Didn’t have the greatest stay here. We upgraded to a suite and expected a bit more for what we had paid- it was a treat for us but didn’t really feel that special. We upgraded to a suite, which was great space, but was cold, felt unused and unloved. No shampoo/shower gel in the freezing cold bathroom. Understandably an old building- but the windows have no insulation or sound proofing and being on the high street this needs to be improved for warmth and noise pollution. So a noisy and cold room. Reception did try to improve the heat when we went out. Breakfast in the morning was dreadful. Service and standards were very poor. Tea and coffee but no cups, having to ask for cups, then milk, not given menus but asking what we wanted to order- then no cutlery and things missing off of the plate. Just all in all a very disappointing experience here- and not a cheap stay. Maybe staying at the back of the hotel would improve the noise early in the morning for future guests but it’s not somewhere I would recommend to friends
Sam
Stayed 1 night in Jan 2025