2/10 Terrible
ASR
Travelled with family
7 Jan 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The only positive things I can say about this property is the friendliness of the staff, the fact I was miraculously able to check in early (12:30pm on my birthday, Saturday 1/4/25), and the speediness of the elevators, even though they’re draped with reno sheets.
Other than that, my stay at this property was the worst I’ve ever had at any hotel in my entire life.
This property is doing renovations on the 3rd and 4th floors, and I was placed on the 2nd floor in room 209…directly below a room they were consistently renovating during my entire stay!
From the time we arrived until the time we checked out on Monday (before checkout time due to the inconveniences), there were loud renovation noises throughout the whole day, starting around 7am—I’ve got multiple videos finally documenting the noise…we got no rest and my birthday weekend was ruined due to lack of sleep and not being able to relax in the room I paid good money for!
Not only that, my room was grungy—stains on the mattress, which was also terribly uncomfortable…I slept on the bed for 2 days and I am now suffering from really bad pain in my right hip due to the springs digging into my body all night.
The ironing board looked disgusting and like it was molding.
There was a dirty, rusty tissue dispenser in the bathroom, and the shower water was lukewarm at best, even with it turned all the way to hot.
Fridge barely got cold, ruining the food we attempted to store inside of it, and the black multi-plug was faulty.
ASR
Stayed 2 nights in Jan 2025