2/10 Terrible
Michael
16 Feb 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m very upset by my decision to stay at this hotel and I will not be staying at this or any Embassy Suites hotels in the future. This hotel is overpriced and rundown. I found one of the washcloths was soiled and looked like it had blood on it. The bathroom is too small. Also, I was stranded at the hotel due to an issue with my flight and not having a vehicle but I was told I couldn’t get an extension on my room to when I needed so that I could get picked up. I also asked for help with a ride from the hotel to a rental car place and was told I had to get a taxi instead of someone taking me to the rental car place. It is 5 minutes away. So, because of that, I was delayed even longer to leaving the hotel since I didn’t have a ride yet. Also, the phones in the room did not work so I was not able to call down to the front desk for help. I had to leave the room to get help. Also, almost every time I’ve been to an Embassy Suites, the place is super noisy.
Michael
Stayed 1 night in Feb 2025