2/10 Terrible
Debbie D., High Point, NC, USA
11 Sept 2024
Disliked: Cleanliness
Horrible customer care
When we first went in there was a slight musty/moldy smell, but it wasn’t too bad. However, while we were unpacking the car my granddaughter sat down on the couch and a flea jumped on her. We went to check and a second one landed on her leg. This can happen anywhere that accepts pets; it’s an occupational hazard. The problem came when I politely told the host that we had to leave and asked her for a refund. She immediately sent me a hateful message saying that she had to investigate my “accusations and demands,” called me a liar and said that it was too late for a refund. She finally agreed to refund half my costs only. I have copies of all our correspondence to show her vitriol. I’m too old and life is too short to fight her on this. I’m sure the place will be fumigated and flea-free soon, but be careful about any complaints or issues because you will be attacked.
Debbie D.
Stayed 2 nights in Sep 2024