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Quay Hotel and Spa

4.0 star property
Art Deco hotel with marina and full-service spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Quay Hotel and Spa

Exterior
Exterior
Classic Room
Lobby
Exterior

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Breakfast included
  • Spa
  • Pool
  • Restaurant
  • Bar
    Bar
  • Gym
    Gym
The price is €167
includes taxes & fees
1 Dec - 2 Dec

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Luxury Double Room (Penthouse)

Luxury Double Room (Penthouse)

Luxury Double Room (Penthouse)

Highlights

Balcony
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Egyptian cotton bed sheets
  • 13 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Free toiletries, hair dryer, dressing gowns, towels

Superior Double Room

Highlights

Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
Bathrobes
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed

Executive Room, 1 Double Bed

Executive Room, 1 Double Bed

Highlights

Furnished balcony or patio
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
  • 10 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Executive Room, 1 Double Bed

Highlights

Furnished balcony or patio
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
  • 10 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Living area

Suite, 1 King Bed

Highlights

Furnished balcony or patio
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Egyptian cotton bed sheets
  • 12 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Twin Room (Suite)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Luxury Twin Room (Suite)

Highlights

Furnished balcony or patio
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Egyptian cotton bed sheets
  • 12 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Twin Room (Penthouse)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Luxury Twin Room (Penthouse)

Highlights

Balcony
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Egyptian cotton bed sheets
  • 13 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room, Accessible

Free toiletries, hair dryer, dressing gowns, towels

Superior Double Room, Accessible

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Egyptian cotton bed sheets
Bathrobes
Hairdryer
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Twin Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Executive Twin Room

Highlights

Balcony
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
  • 10 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Twin Room

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Egyptian cotton bed sheets
Bathrobes
Hairdryer
  • Sleeps 2
  • 2 Single Beds

Similar properties

Courtyard

The Castle Hotel, Conwy, North Wales

Spa
Pet-friendly
Parking included
Free WiFi
9.2 out of 10, Wonderful, (476)
The price is €93
includes taxes & fees
24 Nov - 25 Nov
The Castle Hotel, Conwy, North Wales
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About the area

Map
Deganwy Quay, Conwy, Wales, LL31 9DJ

What's nearby

  • Conwy Castle - 3 min drive - 3.0 km
  • Bodysgallen Hall - 4 min drive - 3.0 km
  • Venue Cymru - 6 min drive - 4.6 km
  • Promenade - 6 min drive - 5.0 km
  • Llandudno Pier - 7 min drive - 5.4 km

Getting around

  • Deganwy Station - 7 min walk

Restaurants

  • ‪The Mulberry - ‬6 min drive
  • ‪Liverpool Arms - ‬4 min drive
  • ‪The Archway Fish & Chip Shop - ‬4 min drive
  • ‪The Ye Olde Mail Coach - ‬4 min drive
  • ‪Albion Ale House - ‬4 min drive

About this property

Quay Hotel and Spa

Upscale hotel near Eryri National Park
At Quay Hotel and Spa, you can look forward to free full breakfast, a marina and a terrace. Treat yourself to hydrotherapy, a hot stone massage or a detox wrap at the on-site spa. The on-site local cuisine restaurant, Marina Restaurant, offers breakfast, lunch, dinner and ocean views. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and dry cleaning/laundry services.
You'll also enjoy perks such as:
  • An indoor pool
  • Free self-parking
  • A front desk safe, a banquet hall and a 24-hour front desk
  • Multilingual staff, massage treatment rooms and a computer station
  • Guest reviews say great things the breakfast, helpful staff and first-rate property condition
Room features
All 77 rooms boast comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as laptop-compatible safes and dressing gowns. Guest reviews highly rate the overall comfort rooms at the property.
More amenities include:
  • Hypo-allergenic bedding and Egyptian cotton sheets
  • Bathrooms with baths or showers and free toiletries
  • 32-inch flat-screen TVs with digital channels
  • Electric kettles, heating and daily housekeeping

Languages

English, French, Polish, Romanian, Russian, Spanish, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free full breakfast available 7 AM to 10 AM on weekdays and 8 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Marina Restaurant
  • The Terrace Bar

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Marina
  • On a river
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 5 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out fee: GBP 20.00

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk, key retrieval

Pets

Pets are allowed for an extra charge of GBP 25.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 25.0 per day.

Payment types at the property

Important information

Optional extras

  • Pet fee: GBP 25.00 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 20.00
  • Rollaway bed fee: GBP 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility, and guests under 16 years old are only allowed in the swimming pool with adult supervision
Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Quay Conwy
Quay Hotel Spa
Quay Hotel Conwy
Quay Hotel and Spa Hotel
Quay Hotel and Spa Conwy
Quay Hotel and Spa Hotel Conwy

Frequently asked questions

Does Quay Hotel and Spa have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Quay Hotel and Spa?

As of 23 Nov 2024, prices found for a 1-night stay for 2 adults at Quay Hotel and Spa on 1 Dec 2024 start from €166.77, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Quay Hotel and Spa pet-friendly?

Yes, Quay Hotel and Spa allows dogs (limit 1 total). There's a fee of GBP 25.00 per pet, per night. Service animals are exempt from fees.

How much is parking at Quay Hotel and Spa?

Self-parking is free at this property.

What time is check-in at Quay Hotel and Spa?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Quay Hotel and Spa?

Checkout is at 11 AM. Late checkout is available for GBP 20.00.

Where is Quay Hotel and Spa located?

Situated on the riverwalk, this spa hotel is within 2 miles (3 km) of Llandudno West Shore Beach, Conwy Quay and Lower Gate. Conwy Tourist Information Centre and Conwy Visitor Centre are also within 2 miles (3 km). Deganwy Station is 7 minutes by foot and Llandudno Junction Station is 26 minutes.

Quay Hotel and Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 668 out of 1003 reviews" "
Rating 8 - Good. 229 out of 1003 reviews" "
Rating 6 - Okay. 65 out of 1003 reviews" "
Rating 4 - Poor. 27 out of 1003 reviews" "
Rating 2 - Terrible. 14 out of 1003 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

CHRISTINA

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel in an excellent location. It was really busy when we stayed and it was obvious the staff were exceptionally busy. We booked a table and the initial wait was acceptable however we were unable to get anyone to take our dessert order or coffee so we gave up and left the restaurant. That was disapointing.
Stayed 1 night in Oct 2024

10/10 Excellent

Julie

Travelled with partner
Fabulous customer care from check-in to check- out. Every staff member, in whichever area, were polite, helpful and happy. We really enjoyed our weekend break for my wife’s 65th birthday.
Stayed 2 nights in Nov 2024

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive and efficient staff, comfortable, spacious rooms, well equipped with great decor. Food in the Ebb and Flow retaurant for dinner was delicious and there was plenty of choice for breakfast. Spa treatments were excellent and we enjoyed the spa pool and different heat rooms. All in all a fabulous experience for myself and my daughter and a great place to celebrate her birthday.
Stayed 1 night in Nov 2024

4/10 Poor

Annika

Travelled with partner
Disliked: Amenities, property conditions & facilities
rooms are outdated , shower is cold and uncomfortable room was not ready at 3 we had to wait. they had a weeding and they gave preference to the cash bar, than bringing our drinks
Stayed 1 night in Nov 2024

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely location by the estuary
Stayed 1 night in Oct 2024

10/10 Excellent

Claire

Stayed 1 night in Sep 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property - spacious room with very comfortable bed, nice location, great breakfast. One of the best I’ve ever stayed at. Definitely recommend
Stayed 2 nights in Aug 2024

6/10 Okay

Libby

Travelled with group
Liked: Cleanliness, property conditions & facilities
While this is a very attractive property there were no amenities in the rooms and the housekeeping was indifferent. And while the staff was nice the food was very disappointing.
Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Lovely comfortable stay with great spa and bar / restaurant with fantastic views
Stayed 1 night in Aug 2024

8/10 Good

Peter

Stayed 2 nights in Aug 2024

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel and the pool and spa are top notch. All of the staff are very friendly and helpful. There are great views of the castle and we were lucky to have spectacular sunsets. The train station is about a ten minute walk for easy access to Llandudno or Manchester airport. The only issue we had was with the slow service at the restaurant as it appeared that there were many new staff members.
Stayed 2 nights in Jul 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only place to stay.
Always stay whenever we are in wales.
Stayed 1 night in Aug 2024

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Anne

Stayed 1 night in Jul 2024

10/10 Excellent

GRAHAM

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good. Roof tiles rattle on estuary side when slight breeze, disturbing sleep.
Stayed 2 nights in Jul 2024

10/10 Excellent

bryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday break
Very nice and clean room, having stayed many times, everybody was very friendly
Stayed 1 night in Jul 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant hotel
Great hotel. Everything was brilliant. The staff are lovely. I couldn't fault it.
Stayed 2 nights in Jul 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely hotel with excellent facilities
Lovely location, excellent facilities, friendly staff. Some small improvement suggestions: coffee at breakfast was poor, suggest a coffee machine. Spa and gym access times are restrictive.
Stayed 7 nights in Jul 2024

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Positives: On the whole, very nice food. Generally good service Spacious room Nice spa facility Beautiful walk across the river to Conwy castle Beside Deganwy train station Negatives: - Only filter coffee for breakfast and IMO, not very good filter coffee. - When raising this politely as a suggestion for elevating the customer experience the young waitress who clearly has no understanding of this decided she'd argue with me rather than take the well intended suggestion of additional coffee choices. - Pork belly main meal portion size was four bites, so more like a starter. - Room had no ventilation except for the patio door onto a public space. Also no aircon, so it was stuffy at night (and this was with temperatures of 17 - 21 degC outside). - Rooms not well soundproofed
Stayed 3 nights in Jul 2024

6/10 Okay

Jhanzeb

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Overall not bad but a bit too expensive for the facilities and location it has to offer. Better options for cheaper.
Stayed 2 nights in Jun 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely anniversary break away
Lovely stay. The room was huge as was the bathroom with a lovely view.
Stayed 3 nights in Jul 2024

8/10 Good

Nita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Angela Laura, LARNE

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
staff were amazing and the spa was fabulous
Stayed 1 night in Jul 2024