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The Ritz-Carlton, Macau

5.0 star property
Luxury hotel connected to a shopping centre in Cotai with 3 restaurants

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Ritz-Carlton, Macau

Outdoor pool
Exterior
City view
3 restaurants, breakfast, lunch, dinner served; Chinese cuisine
3 restaurants, breakfast, lunch, dinner served; Chinese cuisine

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Free airport shuttle
    Free airport shuttle
  • Parking included
    Parking included
  • Breakfast available
    Breakfast available
  • Spa
    Spa
The price is €742
includes taxes & fees
24 Nov - 25 Nov

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Premier Suite, 1 Bedroom (Club, Lounge Access)

1 bedroom, premium bedding, minibar, in-room safe

Premier Suite, 1 Bedroom (Club, Lounge Access)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
LED TV
Pillow menu
  • 85 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 2 Bedrooms (Carlton, Lounge Access)

1 bedroom, premium bedding, minibar, in-room safe

Club Suite, 2 Bedrooms (Carlton, Lounge Access)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
LED TV
  • 150 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed

Suite, 1 Double Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
LED TV
Pillow menu
  • 178 sq m
  • City view
  • Sleeps 5
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Separate bedroom
  • 100 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom (Carlton, Lounge Access)

1 bedroom, premium bedding, minibar, in-room safe

Club Suite, 1 Bedroom (Carlton, Lounge Access)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Separate bedroom
  • 100 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Premier Suite, 1 Bedroom

1 bedroom, premium bedding, minibar, in-room safe

Premier Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Separate bedroom
  • 85 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

St. Regis Macao

Pool
Hot tub
Spa
Free WiFi
9.6 out of 10, Exceptional, (829)
The price is €173
includes taxes & fees
11 Dec - 12 Dec
St. Regis Macao
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About the area

Map
Estrada da Baía da Nossa Senhora da, Esperanca, Cotai, 853

What's nearby

  • Cotai Strip - 15 min walk - 1.3 km
  • Cotai Arena - 15 min walk - 1.3 km
  • Venetian Macao Casino - 3 min drive - 2.3 km
  • The Londoner Macao Casino - 3 min drive - 2.6 km
  • City of Dreams - 3 min drive - 2.7 km

Getting around

  • Zhuhai Station - 19 min drive
  • Macau (MFM-Macau Intl.) - 11 min drive

Restaurants

  • ‪Don Quijote - ‬9 min walk
  • ‪Jin Yue Xuan - ‬7 min walk
  • ‪Tsui Wah Restaurant 翠華餐廳 - ‬11 min walk
  • ‪Macau Chadong 馬交茶檔 - ‬9 min walk
  • ‪Gosto 葡軒 - ‬7 min walk

About this property

The Ritz-Carlton, Macau

Luxury family-friendly hotel near Venetian Macao Casino
City of Dreams is located near The Ritz-Carlton, Macau, which provides a free return airport shuttle, free water park access and a poolside bar. Treat yourself to a massage, Ayurvedic treatments or a detox wrap at The Ritz-Carlton Spa, Macau, the on-site spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and a Michelin star rated meal. Free in-room WiFi is available to all guests, along with shopping on-site and a coffee shop/cafe.
Additional perks include:
  • An outdoor pool and a children's pool, with a lazy river
  • Free self-parking
  • Buffet breakfast (surcharge), a free local area shuttle and a children's club (surcharge)
  • Massage treatment rooms, free newspapers and coffee/tea in reception
Room features
All 230 rooms offer comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as pillow menus and air conditioning.
More amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with separate baths/showers and free toiletries
  • LED TVs with premium channels
  • Separate sitting areas, fridges and free infant beds

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, Japanese, Korean, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 9 AM to 11 PM at scheduled times
  • Free area shuttle
  • Area shuttle
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: MOP 418 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bar & Lounge
  • Lai Heen
  • The Ritz-Carlton Cafe

Family friendly

  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • Free cot
  • Free water park access
  • In-room refrigerator
  • Laundry facilities
  • Lazy river
  • Living room
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (119 centimetre wide door)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (80 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Living room
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MOP 1500.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately MOP 418 per person
  • Rollaway bed fee: MOP 1500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Rooms with club lounge access include benefits for single or double occupancy. Additional charges apply if occupancy is more than 2 guests.
Please note breakfast-inclusive rate plans include breakfast for a maximum of 2 adults. Additional charges apply for more than 2 adult guests.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Ritz Carlton Macau Hotel Cotai
Ritz Carlton Macau Cotai
Ritz-Carlton Macau Hotel Cotai
Ritz-Carlton Macau Hotel
Ritz-Carlton Macau Cotai
Ritz-Carlton Macau
The Ritz Carlton Macau
The Ritz-Carlton, Macau Hotel
The Ritz-Carlton, Macau Cotai
The Ritz-Carlton, Macau Hotel Cotai

Frequently asked questions

Does The Ritz-Carlton, Macau have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at The Ritz-Carlton, Macau?

As of 23 Nov 2024, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Macau on 24 Nov 2024 start from €741.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Ritz-Carlton, Macau pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Ritz-Carlton, Macau?

Self-parking is free at this property.

What time is check-in at The Ritz-Carlton, Macau?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at The Ritz-Carlton, Macau?

Checkout is at noon.

Does The Ritz-Carlton, Macau provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs from 9 AM to 11 PM at scheduled times.

Where is The Ritz-Carlton, Macau located?

This family-friendly Cotai hotel is located near the airport, within 1 mi (2 km) of Galaxy International Convention Center and Venetian Macao Casino. Macau Matsu and Qube at the Venetian are also within 15 minutes.

The Ritz-Carlton, Macau Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 155 out of 183 reviews" "
Rating 8 - Good. 18 out of 183 reviews" "
Rating 6 - Okay. 4 out of 183 reviews" "
Rating 4 - Poor. 5 out of 183 reviews" "
Rating 2 - Terrible. 1 out of 183 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

vito

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! Stuff is the best.
Stayed 2 nights in Jul 2024

10/10 Excellent

Cary

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The level of service from upper management to the bellmen was beyond words. It was the best service we received from any five star property we have ever stayed around the world. It was seriously that good! If you are staying in Macau, treat yourself to the best hotel experience you will ever have. Again, the stay was unbelievable! The level of detail, impeccable facility, and staff that genuinely live and breathe exceptional hospitality service. I also want to give some added praise to Nicholas and Melanie They made sure every aspect of our stay was attended to and made it our most memorable hotel experience ever. Lastly, everyone we encountered knew our name and their kindness made everything special. The club level suite we stayed in was incredible and impeccably maintained. The suite was tastefully decorated, as was the entire hotel. Again, if staying in Macau do not hesitate and stay at the Ritz Carlton.
Stayed 2 nights in Jul 2024

10/10 Excellent

Karson

Stayed 1 night in Jun 2024

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 1 night in May 2024

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fav hotel in china
Read a lot of reviews before making the decision of staying at the Ritz-Carlton and I am 200% happy with our stay with 53rd floor lounge access. The lounge provides 5 meal/drink services from breakfast to after dinner drinks and everyone on this floor is extra nice especially Molly, Allan and Lila My family and I will not stay anywhere else in Macau now. ++++recommend!
Stayed 1 night in Mar 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

yufei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great experience.
Stayed 1 night in Nov 2023

10/10 Excellent

Yu Sum

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

William

Stayed 1 night in Apr 2023

8/10 Good

joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

4/10 Poor

Crispian

Stayed 1 night in Sep 2022

10/10 Excellent

Ka Leong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Wai Mei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and beautiful hotel
It was a wonderful stay. From check in to check out, the service is so good! The room is spacious and clean. The decorations they arranged for my birthday and the amenities they prepared for my little daughter are thoughtful enough! I believe I will visit again in the soon future~
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was tops; Arun is a real Jem and went out of his way to make our stay really pleasant.
Stayed 4 nights in Nov 2019

10/10 Excellent

Chi

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true five star hotel with all amenities Staff smiling and quite helpful. Natalie at Conceirge was great
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It took almost an hour to check in the room, this the air conditioning was not working for the first night. The transportation accommodations were terrible, they listed “first come first serve “ but it is not available most of the time.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The gold standard
RC never disappoints me =p
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Stayed 2 nights in Apr 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The staff training needs to be improved, we had been waiting for three hours to collect the rooms keys.
Stayed 2 nights in Jan 2019

10/10 Excellent

Kam Chuen David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best that they can do
Excellent service
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grace T
Very good!!!
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff
Staff was as good as any hotel I have ever visited.

4/10 Poor

Nelly

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor service for a such a beautiful hotel
We stayed two nights. The hotel was nice and clean, but the service - very poor, none. The room wasn't cleaned the second day, although I asked the cleaning lady to come after 40 minutes after we leave (she came very early). No fresh water was left in the room, no fresh towels, no shampoo and conditioner, the staff most of them didn't understand English. I have stayed in other Ritz Carlton hotels and everything was superb, but not in Macao, a big disappointment for us.