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Hotel Bajo el Volcan

3.0 star property
Unwind under volcanic skies in a serene garden setting or soak up rays by the pool.

Choose dates to view prices

Photo gallery for Hotel Bajo el Volcan

Outdoor pool, pool loungers
Concierge desk
In-room safe, desk, iron/ironing board
Outdoor pool, pool loungers
Indoor wedding

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Room service
  • 24/7 front desk
  • Housekeeping

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Double Room

Double Room

Double Room

Highlights

Ceiling fan
Private bathroom
Daily housekeeping
Iron/ironing board
Desk
In-room safe
  • 13 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Room

Classic Room

Classic Room

Highlights

Flat-screen TV
Rollaway/extra beds
Ceiling fan
Private bathroom
Cable channels
Daily housekeeping
Iron/ironing board
Desk
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Ceiling fan
Private bathroom
Daily housekeeping
Iron/ironing board
Desk
In-room safe
  • 15 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Map
Humboldt No. 19, Col. Centro, Cuernavaca, MOR, 62000

What's nearby

  • Cuauhnahuac Regional Museum - 3 min walk
  • Robert Brady Museum - 8 min walk
  • Cuernavaca Cathedral - 9 min walk
  • Borda Gardens - 10 min walk
  • Cuernavaca Golf Club - 4 min drive

Getting around

  • Benito Juarez International Airport (MEX) - 96 min drive

Restaurants

  • ‪Casa Hidalgo - ‬5 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Café colibrí Cuernavaca - ‬5 min walk
  • ‪Vips - ‬5 min walk
  • ‪House Café + Lounge - ‬4 min walk

About this property

Hotel Bajo el Volcan

Hotel near Galerias Cuernavaca Mall
At Hotel Bajo el Volcan, you can look forward to a terrace, a garden and a bar. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a restaurant.
Additional perks include:
  • An outdoor pool with sunloungers
  • Free self-parking
  • Full breakfast (surcharge), a round-trip airport shuttle (surcharge) and concierge services
  • A front desk safe, tour/ticket information and meeting rooms
Room features
All guest rooms at Hotel Bajo el Volcan offer amenities, such as safes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Cable channels, ceiling fans and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi; wired internet (surcharge)

Parking and transport

  • Return airport shuttle (surcharge) on request
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available for a fee: MXN 75 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Cable channels

Food and drink

  • Limited room service

More

  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: from approximately MXN 75 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Hotel Bajo el Volcan Cuernavaca
Hotel Bajo el Volcan
Bajo el Volcan Cuernavaca
Hotel Bajo el Volcan Hotel
Hotel Bajo el Volcan Cuernavaca
Hotel Bajo el Volcan Hotel Cuernavaca

Frequently asked questions

Does Hotel Bajo el Volcan have a pool?

Yes, this property has an outdoor pool.

Is Hotel Bajo el Volcan pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Bajo el Volcan?

Self-parking is free at this property.

What time is check-in at Hotel Bajo el Volcan?

Check-in begins at 3 PM.

What time is check-out at Hotel Bajo el Volcan?

Checkout is at 1 PM.

Does Hotel Bajo el Volcan provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request.

Where is Hotel Bajo el Volcan located?

Situated in Cuernavaca, this hotel is within a 5-minute walk of Cuauhnahuac Regional Museum, Juan Soriano Museum and Artisanal Market. Plaza de Armas and Palacio de Gobierno are also within 10 minutes.

Hotel Bajo el Volcan Reviews

Reviews

6.8
Rating 10 - Excellent. 5 out of 46 reviews
Rating 8 - Good. 16 out of 46 reviews
Rating 6 - Okay. 17 out of 46 reviews
Rating 4 - Poor. 5 out of 46 reviews
Rating 2 - Terrible. 3 out of 46 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

4/10 Poor

J James

Disliked: Staff & service, room comfort
There are many better options in town
Our stay was spoiled by an overnight front desk guy who was plain nasty. My travel partner does not speak any Spanish and asked a question of him while I was within hearing distance of them and he insulted her in Spanish and then laughed at her, not knowing I was listening. When I later asked about the lack of wifi in the room he was nasty to me also. DON'T USE this place since there are so many better places in more convenient locations. The pool looked nice but since they do not cover it at night, the water is chilly.

10/10 Excellent

Ric, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel, near city center.
Very comfortable, friendly and accommodating staff.

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

John, Vermont

Liked: Cleanliness, staff & service
Malcolm Lowry lived here when he started writing "Under the Volcano", one of the greatest novels of the 20th century.

2/10 Terrible

Anne, Houston, TX

Disliked: Staff & service, property conditions & facilities, room comfort
A big disappointment
The hotel is in a great location but we had a very disappointing stay. We arrived in the evening to find a huge cockroach in the bathroom of one of the rooms we booked, along with a couple of spiders. The second room had no window, which was very inconvenient since it was quite warm. This hotel has no air conditioning. The hotel also says it has free wifi - but we were unable to get a connection in either of our rooms. We called the front desk to ask for someone to help us get rid of the cockroach and it took them about half an hour for someone to come. If we hadn’t already paid for it online, we would have left.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair value
The public area and grounds made a good first impression, clean and eye-pleasing, with landscaping and pool that looked well cared for. I found staff not to be very communicative. My first assigned room was not ready at 5 pm but was moved to better room. I looked at nearby hotels but none compared well.

8/10 Good

christian, Miami - Venezuela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nive location, good price
the hotel was good, it has nice gardens, attention was goood, doesn't include breakfas but breakfast was good too, parking good too, a lot of mosquitos in the bathroom but not in the room.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Réveil en pleine nuit pour proposition de "services sexuels", avec l'aval du gardien de l'hôtel. Nous déconseillons donc cet établissement.

10/10 Excellent

Paulina , Ciudad de México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel agradable cerca de todo¡
El hotel es muy limpio, el personal es amable, en las camas descansas muy bien el baño súper limpio, les recomiendo desayunar en el hotel es muy económico y el sazón muy rico.

6/10 Okay

Dayana, Pachuca, Hidalgo.

Liked: Cleanliness, staff & service, property conditions & facilities
Lindo y muy cerca del centro
Está cerca del centro, muy comunicado. Las instalaciones lindas, con muchos detalles. El personal muy amable. El desayuno muy rico. Solo cambiar sus colchones, son duros.

8/10 Good

nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Céntrico
Todo queda muy cerca del hotel; la catedral, el zócalo, el palacio de Cortés y el jardín borda.

8/10 Good

Jesus, Merida, YUC, MX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy agradable
Es un hotel clásico en Cuernavaca, bonito, y aunque tiene sus detalles de mantenimiento, es bastante cómodo. Esta en pleno centro, por lo que está muy bien comunicado.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Mario, queretaro

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel viejo sin mantenimiento adecuado

6/10 Okay

Verified traveller

buen hotel cerca del centro
hotel no la gran cosa pero bueno para llegar a dormir y por la ubicación muy céntrica

6/10 Okay

Aracel1, Monterrey, Nuevo León

Liked: Cleanliness
La habitación

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Regular
El hotel en términos generales esta bien pero muy austero

6/10 Okay

Roberto, Mexico DF

Liked: Cleanliness, staff & service
Hotel ok en Cuernavaca
Realmente lo utilizamos para dormir, esta bien situado y tuvimos una noche sin contratiempos. Podria recomendarlo para parejas o solo sin esperar lujos.

8/10 Good

Nestor Andres, Ciudad de México

Liked: Cleanliness, staff & service, property conditions & facilities
Mi experiencia
Llégame de madrugada y nos atendieron rápido, solo fuimos por una noche pero nos trataron bien, tienen alberca pero no tuvimos oportunidad de usarla, sin duda volvería a este hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Bianca

Liked: Cleanliness
Disliked: Staff & service
Mala atención, precios arbitrarios
No respetaron el precio publicado en Expedia, fue casi 50% más. Por ese precio me hubiera quedado en un hotel mejor. El hotel está muy limpio aunque la decoración no es moderna y se requiere mantenimiento. El desayuno es bueno aunque si reservan con Expedia no se incluye.

6/10 Okay

Santiago

Liked: Staff & service
Buen servicio. Agradable en áreas comunes pero un poco incómodo en las habitaciones. Necesita renovación de colchones y ropa de cama. El cuarto estaba demasiado caliente y el ventilador no era suficiente.

8/10 Good

Jorge, Cd. de México.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DIAS DE DESCANSO FAMILIAR.
Bien, gracias. Ojalá en el Centro de Cuernavaca reordenaran el comercio ambulante, funcionará el autobús turístico y acelerarán las obras en el Jardín Borda.

4/10 Poor

Diego, Ciudad de México

Liked: Cleanliness
Disliked: Property conditions & facilities
Ubicación excelente, renovación urgente
No había aire acondicionado y hacía muchísimo calor, sólo había un ventiladorcito anticuado que hacía un ruido que no dejaba dormir. No hay suficientes contactos eléctricos para cargar celulares, había que cargarlo en el baño o desconectar el ventilador y morirse de calor mientras se cargaba el celular. Pero Juan, el mesero, es muy amable y solícito.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Comentario sobre "Bajo el Volcán"
En general estuvo bien el hospedaje, ubicación cercana al centro, realizaron el aseo de la habitación adecuadamente, personal afable. Básicamente la utilice para dormir. Tienen buena señal de WiFi en el lobby pero en mi habitación no hubo buena conexión inalámbrica.