Search Riads in Cusco

"We first got into the Novotel very early in the morning. We were received by this huge patio and colorful seating areas. Our first room had a window that faced the street so we couldn’t open it and our drain didn’t work properly. We informed the management about this and we had already booked another stay in this hotel after our Inca trail hike. We were approached by the manager who apologized and promised a better room and even offered us free breakfast. The breakfast was one of the best we had ever had. Service is impeccable. On our return, we got amazing rooms in the 5th floor with a balcony. The hotel went above and beyond to make our stay very enjoyable and comfortable. The staff at the door and luggage were extremely helpful and friendly. The hotel also has direct access to a spa for massages. I already miss staying at this hotel as it really felt like home. I would definitely recommend this hotel in Cusco"

"Great staff and great location and "

"We had an amazing stay. The staff were friendly and attentive. The breakfast was ample and the restaurant served good food. We also liked the central location. "

"The staff was friendly and ready to jump for any emergency related or anything really that we needed."

"Beautiful property and accommodations, excellent staff and breakfast served daily. Cusco is a 24 hour city so there’s people and cars all night."

"The staff are extremely helpful and very prepared for altitude sickness. "

"First of all, I’ve stayed at various hotels throughout the world. This hotel had the BEST hospitality! The staff was amazing! I have never stayed at a hotel where they greeted us by name every day! They genuinely asked how our day was and they were the nicest. Nicolas in particular was fantastic! We loved seeing and greeting him daily. He gave us fantastic pointers and recommendations! Ramiro at the front desk was also super helpful and so nice! Elliot the bartender made us delicious drinks and Miriam was our housekeeper that did our turndown service and gave us a hand written note. Thank you to everyone that helped make this an unforgettable 40th birthday trip! I hope to come back to Cusco soon. I highly recommend this gem of a hotel!"

"Personalized service! Amazing!"

"Wonderful helpful staff"