Citadines Pearl Hoi An Reviews, Deals & Photos 2025

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Luxury hotel on the beach, with outdoor pool

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Where to?

Dates

February 2025

March 2025

On the beach, beach towels, beach volleyball, beach bar

Overview
Rooms
Location
Policies

VIP Access

Very good

Popular amenities

Room service

includes taxes & fees

12 Feb - 13 Feb

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Room options

All rooms

1 bed

2 beds

3+ beds

Showing 58 of 58 rooms

In-room safe, desk, laptop workspace, soundproofing

One Bedroom Deluxe includes unlimited Jjim Jil Bang Spa

Highlights

Balcony

Separate dining area

Soundproofed

Air conditioning

Kitchenette

Fridge

Dining table

65 sq m
Resort view
Sleeps 3
1 King Bed

Two Bedroom Deluxe includes unlimited Jjim Jil Bang Spa

Highlights

Balcony

Separate dining area

Soundproofed

Air conditioning

Kitchenette

Fridge

Dining table

75 sq m
Resort view
Sleeps 5
1 King Bed and 1 Queen Bed

Deluxe King Garden View includes unlimited Jjim Jil Bang Spa

Highlights

Balcony

Soundproofed

Air conditioning

Dining table

Bidet

Hairdryer

Private bathroom

35 sq m
Sleeps 3
1 King Bed

Studio Deluxe includes unlimited Jjim Jil Bang Spa

Highlights

Balcony

Separate dining area

Soundproofed

Air conditioning

Kitchenette

Fridge

Dining table

50 sq m
Resort view
Sleeps 3
1 King Bed

Deluxe King Ocean View includes unlimited Jjim Jil Bang Spa

Highlights

Balcony

Soundproofed

Air conditioning

Dining table

Bidet

Hairdryer

Private bathroom

35 sq m
Sea view
Sleeps 3
1 King Bed

Deluxe Twin Garden View includes unlimited Jjim Jil Bang Spa

Highlights

Balcony

Soundproofed

Air conditioning

Dining table

Bidet

Hairdryer

Private bathroom

35 sq m
Sleeps 2
2 Single Beds

Deluxe Twin Ocean View includes unlimited Jjim Jil Bang Spa

Highlights

Balcony

Soundproofed

Air conditioning

Dining table

Bidet

Hairdryer

Private bathroom

35 sq m
Ocean view
Sleeps 3
2 Single Beds

Premier Ocean View includes unlimited Jjim Jil Bang Spa

Highlights

Balcony

Soundproofed

Air conditioning

Dining table

Separate bedroom

Bidet

Hairdryer

60 sq m
Sea view
Sleeps 3
1 King Bed

Superior King Ocean View includes unlimited Jjim Jil Bang Spa

Highlights

Balcony

Soundproofed

Air conditioning

Dining table

Bidet

Hairdryer

Private bathroom

30 sq m
Sea view
Sleeps 3
1 King Bed

Superior Twin Ocean View includes unlimited Jjim Jil Bang Spa

Highlights

Balcony

Soundproofed

Air conditioning

Dining table

Bidet

Hairdryer

Private bathroom

30 sq m
Ocean view
Sleeps 3
2 Single Beds

Superior Twin Garden View includes unlimited Jjim Jil Bang Spa

Highlights

Balcony

Soundproofed

Air conditioning

Dining table

Bidet

Hairdryer

Private bathroom

30 sq m
Sleeps 3
2 Single Beds

Superior King Garden View includes unlimited Jjim Jil Bang Spa

Highlights

Balcony

Soundproofed

Air conditioning

Dining table

Bidet

Hairdryer

Private bathroom

30 sq m
Sleeps 3
1 King Bed

Three Bedroom Deluxe Suite includes unlimited Jjim Jil Bang Spa

Highlights

Balcony

Separate dining area

Soundproofed

Air conditioning

Kitchenette

Fridge

Dining table

135 sq m
Resort view
Sleeps 7
1 King Bed, 1 Queen Bed and 2 Single Beds

Villa includes unlimited Jjim Jil Bang Spa

Highlights

Balcony

Separate dining area

Soundproofed

Private pool

Air conditioning

Kitchenette

Fridge

Dining table

300 sq m
Ocean view
Sleeps 10
1 King Bed, 2 Queen Beds and 4 Single Beds

Three Bedroom Executive Suite includes unlimited Jjim Jil Bang Spa

Highlights

Balcony

Soundproofed

Air conditioning

Dining table

3 bedrooms

Bidet

Hairdryer

Sleeps 7
1 King Bed, 2 Single Beds and 1 Double Bed

Two Bedroom Premier Suite Ocean View includes unlimited Jjim Jil Bang Spa

Highlights

Balcony

Soundproofed

Air conditioning

Dining table

2 bedrooms

Bidet

Hairdryer

Sleeps 5
1 King Bed and 2 Single Beds

Two Bedroom Executive includes unlimited Jjim Jil Bang Spa

Highlights

Balcony

Soundproofed

Air conditioning

Dining table

2 bedrooms

Bidet

Hairdryer

Sleeps 5
1 King Bed and 1 Queen Bed

Two Bedroom Executive Suite Ocean View includes unlimited Jjim Jil Bang Spa

Highlights

Balcony

Soundproofed

Air conditioning

Dining table

2 bedrooms

Bidet

Hairdryer

Sleeps 5
1 King Bed and 1 Queen Bed

Deluxe Twin Garden View

Highlights

Balcony

Soundproofed

Air conditioning

Dining table

Bidet

Hairdryer

Private bathroom

35 sq m
Sleeps 2
2 Single Beds

Two Bedroom Premier Suite Ocean View

Highlights

Balcony

Separate dining area

Soundproofed

Air conditioning

Kitchenette

Fridge

Dining table

190 sq m
Sea view
Sleeps 5
1 King Bed and 2 Single Beds

Three Bedroom Deluxe Suite

Highlights

Balcony

Separate dining area

Soundproofed

Air conditioning

Kitchenette

Fridge

Dining table

133 sq m
Resort view
Sleeps 7
1 King Bed, 1 Queen Bed and 2 Single Beds

Three Bedroom Executive Suite

Highlights

Balcony

Separate dining area

Soundproofed

Air conditioning

Kitchenette

Fridge

Dining table

180 sq m
Resort view
Sleeps 7
1 King Bed, 1 Queen Bed and 2 Single Beds

Three Bedroom Premier Suite

Highlights

Balcony

Separate dining area

Soundproofed

Air conditioning

Kitchenette

Fridge

Dining table

195 sq m
Resort view
Sleeps 6
1 King Bed, 1 Queen Bed and 2 Single Beds

Five Bedroom Premier Villa

Highlights

Balcony

Separate dining area

Soundproofed

Private pool

Air conditioning

Dining table

5 bedrooms

300 sq m
Ocean view
Sleeps 10
1 King Bed, 2 Queen Beds and 4 Single Beds

Deluxe Twin Ocean View

Highlights

Balcony

Soundproofed

Air conditioning

Dining table

Bidet

Hairdryer

Private bathroom

35 sq m
Ocean view
Sleeps 3
2 Single Beds

Premier Ocean View

Highlights

Balcony

Soundproofed

Air conditioning

Dining table

Separate bedroom

Bidet

Hairdryer

57 sq m
Ocean view
Sleeps 3
1 King Bed

Deluxe Studio

Highlights

Balcony

Separate dining area

Soundproofed

Air conditioning

Kitchenette

Fridge

Dining table

50 sq m
Resort view
Sleeps 3
1 King Bed

One Bedroom Deluxe

Highlights

Balcony

Separate dining area

Soundproofed

Air conditioning

Kitchenette

Fridge

Dining table

65 sq m
Resort view
Sleeps 3
1 King Bed

Two Bedroom Deluxe

Highlights

Balcony

Separate dining area

Soundproofed

Air conditioning

Kitchenette

Fridge

Dining table

73 sq m
Resort view
Sleeps 5
1 King Bed and 1 Queen Bed

Three Bedroom Premier Suite includes unlimited Jjim Jil Bang Spa

Highlights

Balcony

Soundproofed

Air conditioning

Dining table

3 bedrooms

Bidet

Hairdryer

Sleeps 7
1 King Bed, 2 Single Beds and 1 Double Bed

Two Bedroom Executive

Highlights

Balcony

Separate dining area

Soundproofed

Air conditioning

Kitchenette

Fridge

Dining table

155 sq m
Resort view
Sleeps 5
1 King Bed and 1 Queen Bed

Two Bedroom Executive Suite

Highlights

Balcony

Separate dining area

Soundproofed

Air conditioning

Kitchenette

Fridge

Dining table

118 sq m
Resort view
Sleeps 5
1 King Bed and 1 Queen Bed

Superior King Garden View

Highlights

Balcony

Soundproofed

Air conditioning

Dining table

Bidet

Hairdryer

Private bathroom

30 sq m
Sleeps 3
1 King Bed

Superior Twin Garden View

Highlights

Balcony

Soundproofed

Air conditioning

Dining table

Bidet

Hairdryer

Private bathroom

30 sq m
Sleeps 3
2 Single Beds

Superior King Ocean View

Highlights

Balcony

Soundproofed

Air conditioning

Dining table

Bidet

Hairdryer

Private bathroom

30 sq m
Ocean view
Sleeps 3
1 King Bed

Superior Twin Ocean View

Highlights

Balcony

Soundproofed

Air conditioning

Dining table

Bidet

Hairdryer

Private bathroom

28 sq m
Ocean view
Sleeps 3
2 Single Beds

Deluxe King Garden View

Highlights

Balcony

Soundproofed

Air conditioning

Dining table

Bidet

Hairdryer

Private bathroom

35 sq m
Sleeps 3
1 King Bed

Deluxe King Ocean View

Highlights

Balcony

Soundproofed

Air conditioning

Dining table

Bidet

Hairdryer

Private bathroom

35 sq m
Ocean view
Sleeps 3
1 King Bed

Deluxe Twin Garden View

Sleeps 2
2 Single Beds

3-Bedroom Premier Suite

Sleeps 6
1 Queen Bed, 1 Single Bed and 1 King Bed

3-Bedroom Deluxe Suite

Sleeps 6
2 Single Beds, 1 Queen Bed and 1 King Bed

2-Bedroom Premier Suite Ocean View

Sleeps 4
2 Single Beds and 1 King Bed

Five Bedroom Beach Front Pool Villa

Sleeps 10
2 Single Beds, 3 Queen Beds and 1 King Bed

2-Bedroom Deluxe

Sleeps 4
1 King Bed and 1 Queen Bed

Superior Ocean View Twin

Sleeps 2
2 Single Beds

Studio Deluxe

Sleeps 2
1 King Bed

Superior King Garden View

Sleeps 2
1 King Bed

Deluxe King Garden View

Sleeps 2
1 King Bed

Deluxe Ocean View Room

Sleeps 2
1 King Bed

2-Bedroom Executive

Sleeps 4
1 Queen Bed and 1 King Bed

Deluxe Ocean View Twin

Sleeps 2
2 Single Beds

1-Bedroom Deluxe

Sleeps 2
1 King Bed

Premier Room with Ocean View

Sleeps 2
1 King Bed

Superior Twin Garden View

Sleeps 2
2 Single Beds

3-Bedroom Executive Suite

Sleeps 6
2 Single Beds, 1 King Bed and 1 Queen Bed

2-Bedroom Executive Suite Ocean View

Sleeps 4
1 King Bed and 1 Queen Bed

Superior Ocean View

Sleeps 2
1 King Bed

Deluxe Ocean View Family

Sleeps 3
1 Single Bed and 1 King Bed

Similar properties

On private beach
Pool
Breakfast included
Spa

includes taxes & fees

13 Feb - 14 Feb

About the area

An Bang Beach, Cam An Ward, Hoi An, Quang Nam, 564310

What's nearby

Ha My Beach - 17 min walk
An Bang Beach - 19 min walk
Cua Dai Beach - 6 min drive
Hoi An Market - 9 min drive
Hoi An Night Market - 9 min drive

Getting around

Da Nang Station - 22 min drive
Da Nang (DAD-Da Nang Intl.) - 36 min drive

Restaurants

‪Bikini Bottom Express Hoi An - ‬16 min walk
‪The DeckHouse - ‬16 min walk
‪Soul Kitchen - ‬16 min walk
‪The Shore Club - ‬16 min walk
‪The Fisherman - ‬18 min walk

About this property

Citadines Pearl Hoi An

Luxury hotel near An Bang Beach

You can look forward to a free breakfast buffet, a beach bar and a poolside bar at Citadines Pearl Hoi An. With a beachfront location, beachfront dining and beach volleyball, this hotel is the perfect place to soak up some sun. Indulge in a facial, a body treatment and a massage at the on-site spa. The on-site restaurant, The Pearl Zone, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a corner/local shop and a terrace.

Additional perks include:

An outdoor pool and a children's pool, with sunloungers, pool umbrellas and a lifeguard on site
Free self-parking
An outdoor tennis court, tour/ticket information and concierge services
Beach towels, luggage storage and a banquet hall
Guest reviews give top marks for the beach locale and helpful staff

Room features

All 582 rooms feature comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches such as free WiFi and safes. Guest reviews speak positively of the cleanliness rooms at the property.

More conveniences in all rooms include:

Free tea bags/instant coffee and electric kettles
Showers, bidets and free toiletries
40-inch TVs with digital channels
Wardrobes/cupboards, balconies and daily housekeeping

Languages

English, Vietnamese

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site

Food and drink

Free buffet breakfast available daily 6:30 AM to 10:30 AM
A bar/lounge
A beach bar
A poolside bar
A restaurant
Snack bar/deli

Restaurants on site

Sea Breeze Pool Bar
The Pearl Zone

Things to do

Beach volleyball
Children's pool
Full-service spa
Gym
Outdoor pool
Outdoor tennis court
Playground
Sauna
Steam room

Family friendly

Children's pool
Dining table
Grocery/convenience store
Lifeguards on site
Living room
Outdoor pool
Playground
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
Grocery/convenience store
Luggage storage
Safe at front desk
Vending machine

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Proposal/romance packages
Tour and ticket assistance

Business services

3 meeting rooms

Outdoors

Beach towels
Garden
On the beach
Picnic area
Pool loungers
Pool umbrellas
Terrace
Vegetable garden

Full-service spa

Facials
Massage
Sauna
Spa open daily
Steam room

Accessibility

Lift

Room amenities

Bedroom

Bedsheets provided

Bathroom

Bidet
Free toiletries
Hair dryer
Shampoo
Shower
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Entertainment

40-inch TV with digital channels

Food and drink

Dining table
Electric kettle
Free bottled water
Limited room service
Tea bags/instant coffee

Air conditioning
Desk
Laptop workspace
Living room
Mobile key entry
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for VND 800000 per night.

Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: VND 800000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Cashless transactions are available

Long-term renters welcome

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Only registered guests are allowed in the guestrooms

No pets and no service animals are allowed at this property

Property is also known as

Pearl Hoi Festa Apartments Hoi An

Pearl Hoi Festa Apartments

Pearl Hoi Festa Hoi An

Pearl Hoi Festa

The Pearl Hoi An a Festa Apartment

Pearl Festa Apartments Hoi Hoi An

Pearl Festa Apartments Hoi

Pearl Festa Hoi Hoi An

Pearl Festa Hoi

The Festa Apartments Hoi An

Pearl Hoi Festa Apartment Aparthotel Hoi An

Pearl Hoi Festa Apartment Aparthotel

Pearl Hoi Festa Apartment Hoi An

Pearl Hoi Festa Apartment

The Pearl Festa Apartments Hoi An

The Pearl Hoi An

The Pearl Hoi An Apartments

Citadines Pearl Hoi An Hotel

Citadines Pearl Hoi An Hoi An

Citadines Pearl Hoi An Hotel Hoi An

Frequently asked questions

Does Citadines Pearl Hoi An have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Citadines Pearl Hoi An?

As of 7 Feb 2025, prices found for a 1-night stay for 2 adults at Citadines Pearl Hoi An on 12 Feb 2025 start from €66.21, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Citadines Pearl Hoi An pet-friendly?

No, pets are not allowed at this property.

How much is parking at Citadines Pearl Hoi An?

Self-parking is free at this property.

What time is check-in at Citadines Pearl Hoi An?

Check-in start time: 3:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Citadines Pearl Hoi An?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Citadines Pearl Hoi An located?

Nestled on the beach, this Hoi An hotel is within 1 mi (2 km) of Ha My Beach and An Bang Beach. Cua Dai Beach and Chuc Thanh Pagoda are also within 3 miles (5 km).

Citadines Pearl Hoi An Reviews

8.4

Very good

8.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Collin

Travelled with group

4 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Reception staff was great. All the staff are super friendly

Stayed 1 night in Feb 2025

10/10 Excellent

Charles

Travelled with family, Travelled with family and small children

4 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Satisfied

Stayed 1 night in Feb 2025

10/10 Excellent

RICHARD

Travelled with family

29 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best resort experience we have had. Amazing customer service, super clean, close proximity to Hoi An old town 15mins in taxi. Great food at the restaurant. We stayed in a 3 bedroom apartment with our families 6 and we all loved it. Resort pool was amazing and sensational views. External building Paint work is getting dated but otherwise an amazing stay. We will be back!!

Stayed 5 nights in Jan 2025

6/10 Okay

Sarah

Travelled with family

18 Jan 2025

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

The room was clean and comfortable with a good bathroom and shower. The wifi worked well. The problem with this place is that it is enormous in size and the place is like a ghost town. The shops are all empty and there are areas completely deserted. It is not near any town or shops or alternative dining places within walking distance. As you walk around it is a bit creepy and weird. We shortened our intended stay here as it didn't suit us.

Stayed 5 nights in Jan 2025

10/10 Excellent

Kelly

Travelled with family

13 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our second stay here as our first time was fantastic. Everything was a good as the previous time and the location is fantastic.

Stayed 10 nights in Oct 2024

2/10 Terrible

Lachlan

9 Jan 2025

Disliked: Property conditions & facilities

Stayed 9 nights in Dec 2024

10/10 Excellent

Shahrukh

1 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent stay amazing service

Stayed 4 nights in Dec 2024

2/10 Terrible

Manula

30 Dec 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Hotel is not well maintained and overall all the facilities dated.

Stayed 2 nights in Dec 2024

10/10 Excellent

Allan

26 Dec 2024

Stayed 7 nights in Nov 2024

8/10 Good

Thuy-An

Travelled with partner

25 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice hotel however not much happening in and around the vicinity at lotte. Many shops abandoned and closed. Staff were friendly

Stayed 1 night in Dec 2024

10/10 Excellent

sally

15 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Nov 2024

6/10 Okay

Giuseppe

Travelled with partner

11 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

We booked a deluxe room but had a poor view ,we asked for an upgrade and were shown two rooms at no extra charge. We chose a premier ocean view room. Only good thing about this room was the view all amenities were better in deluxe room . PRO’S and CON’S Best thing about this place is the staff , everything was done with smiles and really looked after us ,they could not do enough for us when my wife’s suit case arrived damaged. Premiere ocean view room. Only good thing is the view. Tiny fridge no ice maker and didn’t get cold even though changed out 3 times but deluxe room had full size fridge freezer. Outdoor lounge supplied in living room very uncomfortable better for a real couch as per deluxe room No rain shower as per deluxe room just hand held not a lot of pressure and dies off after a few minutes Pool area . Pool lounges have no Foam Matt’s very hard on back and butt Asked them why not supply them and have no answer Pool towels are small ,old and very thin wornout ,need 2 each time . Pool bar is great not a swim up but has food and drinks made and cocktails are nice Only beer is available for 2 for one happy hour . Beach Beach was filthy with tons of sticks ,plastic and foam washed up all over it No beach area set up at all by the hotel to relax on like other hotels have Shops. Shops are mostly all closed which is a shame there were so many places in the resort to shop before Covid hit but still a couple of small marts and a couple restaurants only.one restaurant

Stayed 11 nights in Nov 2024

10/10 Excellent

sally

Travelled with family

1 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I really liked this property. I know there are lots of bad reviews on here but I don’t think it’s as bad as people are saying. Yes it has a lot of empty spaces but I already expected it by reading everyone’s reviews. The room we had was a sea view and it was nice and clean. The washrooms were nice and not smelly at all. I LOVED their Korean Sauna spa and they have a huge gym. Our room was very clean and most of the staff was really nice. We ate at the Korean restaurant 2 nights and both times were really good. The owner/staff was very friendly as well. The front desk team made it special for my mom’s bday and surprised her with cake. (Shout out to tram and nga and everyone else there) The spa staff was always very helpful and kind. (I don’t know their names but they were honestly the sweetest) The housekeeping staff was always cheerful and sweet. The only thing I could think of is they need to train up their breakfast staff as they are often standing around talking, not friendly and not doing their jobs. Also yes they don’t allow food but that’s only heavy smelling food. If you bring most foods it’s fine just not the super smelly stuff. We ended up extending our stay for 1 extra night. I would still recommend this place and also would come back.

10/10 Excellent

Elise

20 Nov 2024

Liked: Staff & service, property conditions & facilities

Great facilities . Friendly staff

Stayed 6 nights in Nov 2024

10/10 Excellent

Michelle

16 Nov 2024

Stayed 7 nights in Oct 2024

8/10 Good

Caroline

4 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I enjoyed a three night stay at Citadines Pearl Hotel. I chose it for the beach location and enjoyed my room with an ocean view. My room was clean, spacious and as described on the web site. I enjoyed the combination wood bathtub / shower in my bathtub. The breakfast buffet had a large selection, I think the pastries could have been a bit fresher or higher quality. I also noted trash at the hotel’s section of the beach. A great aspect of my stay was that the staff at the hotel were fantastic. They were friendly, knowledgeable and very eager to help me and ensure that I had a great stay. They provided suggestions for visiting and shopping in Hoi An and coordinated spa services for me.

Stayed 3 nights in Oct 2024

10/10 Excellent

AMELIA

Travelled with group

20 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is kind of off the beaten path from anything but it was a large complex and very self contained if you weren’t into exploring the actual city. There were a ton of amenities and this appeared to be a terrific hotel if you were traveling with children. It was not the vibe my trip was going for but it would be great for a family with young kids. The room was large and had a nice useable balcony. Very quiet facility and the breakfast was very diverse in its options and tasty. The beach area looked to not be super swimming friendly but we did visit while it was stormy out so that may have been why. Good price and the beds were comfy. Also the gym was incredibly well equipped. Good stay if you’re looking for a more all inclusive type feel with lots of options on site for things to do.

Stayed 3 nights in Oct 2024

10/10 Excellent

Ricky

Travelled with partner

11 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

In my opinion the staff went out of their way to make our stay very comfortable and they were extremely helpful

Stayed 14 nights in Sep 2024

8/10 Good

Ana

Travelled with family

9 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay but like ghost town

This is a massive resort and sadly was like a ghost town while we were there. The spa facility is amazing and reasonably priced. The pool is also large and nice to be around. However there was not many people staying for such a large resort, you can tell they are struggling to maintain the grounds. We ate dinner at the restaurant once and the only ones there. Reception staff were friendly but other staff not so much. Easy to get to Ancient Hoi An town. Door out to balcony could not be opened although I never asked either. They only issue one key, which was inconvenient. Buffet breakfast was ok.

Stayed 3 nights in Sep 2024

10/10 Excellent

Rajdeep

12 Sept 2024

Stayed 2 nights in Aug 2024

10/10 Excellent

Matthew

21 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 11 nights in Aug 2024

10/10 Excellent

Helen Marie

Travelled with family

21 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I found it was a great place to relax by the pool and the room cleaning was fantastic and staff very friendly and would highly recommend it to my family and friends

Stayed 11 nights in Aug 2024

10/10 Excellent

Rajdeep

18 Aug 2024

Stayed 4 nights in Aug 2024

6/10 Okay

Ricky, Coomera

Travelled with family and small children

18 Aug 2024

Liked: Cleanliness

Context of our review, we are full-time travellers, with 4 children under 6 years that stay in low budget hotels, Airbnb’s, all the way to 5 star. Let’s start with saying, that this hotel experience to be honest was just weird and eerie. Absolutely massive resort complex with retailers however all vacant and closed giving it an eerie feel. The resort is right on the beach, which is amazing to be able to walk to straight from your room. The beach was nice and calm for swimming with kids and great for long walks into the sunset The pool we always love a good pool was absolutely enormous, the downside. It always looked very cloudy and extremely hot so in 33° hot weather jumping into the pool felt like going from hot to hotter like a spa. The resort would not allow food from outside, however hotel food was not great so that made it challenging for our family. The breakfast is huge, but just horrible quality, the staff in the breakfast are also very cold feeling. There’s no warmth in engagement with them. There’s a kids club, which wasn’t bad. There’s an outdoor play equipment also not bad. Rooms have been recently renovated. We had glue seeping up from the wooden floors throughout our whole apartment onto our feet for the whole week which you can imagine we were sleeping with. Housekeeping stuff on the other hand were, Ahn - she was fantastic. Not sure we could recommend this hotel as there are too many other competitive hotels around

Stayed 7 nights in Aug 2024

10/10 Excellent

Chelsea

13 Aug 2024

Liked: Cleanliness, staff & service

Stayed 9 nights in Jul 2024

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