See all properties

Hilton Dali Resort & Spa

4.5 star property
Art Deco hotel with 3 restaurants and full-service spa

Choose dates to view prices

your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Hilton Dali Resort & Spa

Lobby
Lobby sitting area
Exterior
Deluxe  Suite Lake view Room | Living area
View from property

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Gym
    Gym
  • Spa
    Spa
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
The price is €87
Price available on 3/11/2024
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

Room options

Available filters for rooms
Showing 29 of 29 rooms

View all photos for Junior Suite Lake view Room

Junior Suite Lake view Room

Junior Suite Lake view Room

Highlights

Balcony
Soundproofed
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
LED TV
  • 70 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Bed Room

1 bedroom, premium bedding, down duvets, in-room safe

Deluxe King Bed Room

Highlights

Balcony
Soundproofed
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
  • 53 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive King Lake view Room

1 bedroom, premium bedding, down duvets, in-room safe

Executive King Lake view Room

Highlights

Balcony
Soundproofed
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Executive Lounge
Mini-fridge
  • 53 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Twin Lake view Room

1 bedroom, premium bedding, down duvets, in-room safe

Premier Twin Lake view Room

Highlights

Balcony
Soundproofed
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
LED TV
  • 53 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Twin Bed Room

Deluxe Twin Bed Room

Deluxe Twin Bed Room

Highlights

Balcony
Soundproofed
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
  • 53 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Twin Lake view Room

1 bedroom, premium bedding, down duvets, in-room safe

Executive Twin Lake view Room

Highlights

Balcony
Soundproofed
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Executive Lounge
Mini-fridge
  • 53 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Twin Lake view Room

1 bedroom, premium bedding, down duvets, in-room safe

Deluxe Twin Lake view Room

Highlights

Balcony
Soundproofed
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
  • 53 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Suite Lake view Room

Premier Suite Lake view Room | Living area

Premier Suite Lake view Room

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
  • 208 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe King Lake view Room

1 bedroom, premium bedding, down duvets, in-room safe

Deluxe King Lake view Room

Highlights

Balcony
Soundproofed
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
  • 53 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier King Lake view Room

1 bedroom, premium bedding, down duvets, in-room safe

Premier King Lake view Room

Highlights

Balcony
Soundproofed
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
LED TV
  • 53 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

Highlights

Balcony
Soundproofed
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
  • 53 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe  Suite Lake view Room

Deluxe  Suite Lake view Room | Living area

Deluxe  Suite Lake view Room

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
  • 141 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for King Suite Lake view Room

King Suite Lake view Room | Living area

King Suite Lake view Room

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
  • 122 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Lake-view Suite

1 bedroom, premium bedding, down duvets, in-room safe

Lake-view Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Selected Room - Lake-View (Double bed)

1 bedroom, premium bedding, down duvets, in-room safe

Selected Room - Lake-View (Double bed)

  • Sleeps 2
  • 1 King Bed

View all photos for Octonauts Themed Selected Lake-View Family Room

1 bedroom, premium bedding, down duvets, in-room safe

Octonauts Themed Selected Lake-View Family Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Lake-view Double Room

1 bedroom, premium bedding, down duvets, in-room safe

Executive Lake-view Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

1 bedroom, premium bedding, down duvets, in-room safe

Deluxe Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Balala Themed Selected Lake-View Family Room

1 bedroom, premium bedding, down duvets, in-room safe

Balala Themed Selected Lake-View Family Room

  • Sleeps 2
  • 1 Queen Bed and 1 Single Bed

View all photos for Deluxe Room (2 beds)

1 bedroom, premium bedding, down duvets, in-room safe

Deluxe Room (2 beds)

  • Sleeps 2
  • 2 Double Beds

View all photos for Handicapped-friendly Room

1 bedroom, premium bedding, down duvets, in-room safe

Handicapped-friendly Room

  • Sleeps 2
  • 1 King Bed

View all photos for Elegant Suite - Lake-View

1 bedroom, premium bedding, down duvets, in-room safe

Elegant Suite - Lake-View

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Lake-view Twin Room

1 bedroom, premium bedding, down duvets, in-room safe

Deluxe Lake-view Twin Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Lake-view Queen Room

1 bedroom, premium bedding, down duvets, in-room safe

Deluxe Lake-view Queen Room

  • Sleeps 2
  • 1 King Bed

View all photos for Super Wings Themed Selected Lake-View Family Room

1 bedroom, premium bedding, down duvets, in-room safe

Super Wings Themed Selected Lake-View Family Room

  • Sleeps 2
  • 1 King Bed

View all photos for Selected Room - Lake-View (2 beds)

1 bedroom, premium bedding, down duvets, in-room safe

Selected Room - Lake-View (2 beds)

  • Sleeps 2
  • 2 Double Beds

View all photos for Handpicked Lake-View Suite

1 bedroom, premium bedding, down duvets, in-room safe

Handpicked Lake-View Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Lake-view Suite

1 bedroom, premium bedding, down duvets, in-room safe

Deluxe Lake-view Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Lake-view Twin Room

1 bedroom, premium bedding, down duvets, in-room safe

Executive Lake-view Twin Room

  • Sleeps 2
  • 2 Double Beds

Similar properties

Property amenity
Hotel Indigo Dali Erhai, an IHG Hotel
Pool
Kids pool
Parking included
Free WiFi
9.4 out of 10, Exceptional, (14)
The price is €112
includes taxes & fees
4 Nov - 5 Nov
Hotel Indigo Dali Erhai, an IHG Hotel

About the area

Map
Qili Bridge, South of Gantong Road, Dali, Yunnan, 671000

What's nearby

  • Dali University - 5 min drive
  • South Gate - 6 min drive
  • Three Pagodas - 10 min drive
  • Dali Museum - 10 min drive
  • Erhai Lake - 12 min drive

Getting around

  • Dali Railway Station - 32 min drive
  • Dali (DLU) - 36 min drive

Restaurants

  • ‪达吾德清真时尚火锅 - ‬5 min drive
  • ‪甜甜冷热饮炸烤屋 - ‬6 min drive
  • ‪博克茶苑 - ‬6 min drive
  • ‪一乐客栈 - ‬6 min drive
  • ‪天龙烤全羊餐饮 - ‬5 min drive

About this property

Hilton Dali Resort & Spa

Luxury family-friendly hotel near Dali University
Located close to Three Pagodas, Hilton Dali Resort & Spa provides golfing on-site, a swim-up bar and a poolside bar. Treat yourself to a massage at the on-site spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner and Italian cuisine. In addition to a terrace and mini golf, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An indoor pool and a children's pool, with a lifeguard on site and a swim-up bar
  • Free self-parking
  • Buffet breakfast (surcharge), a free local area shuttle and an electric car charging station
  • Supervised childcare (surcharge), a lift and luggage storage
Room features
All 365 individually decorated rooms offer comforts, such as private indoor hot tubs and 24-hour room service, in addition to thoughtful touches, such as premium bedding and laptop-compatible safes.
More amenities include:
  • Hypo-allergenic bedding, down duvets and rollaway/extra beds (surcharge)
  • Bathrooms with hydromassage showers and designer toiletries
  • 46-inch LED TVs with cable channels
  • Wardrobes/cupboards, balconies and heating

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CNY 198 per person
  • 3 bars/lounges
  • 3 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Restaurants on site

  • La Bella Luna
  • Spices All Day Dinning
  • The Brew Bar
  • Yu Xi

Family friendly

  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11,840 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • On a lake
  • Terrace

Full-service spa

  • Massage
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Height-adjustable showerhead
  • Lift (203 centimetre wide door)
  • Magnifying mirror
  • Sign language-capable staff
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (99 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 2 buildings
  • 9 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 46-inch LED TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 29 August to 2 September:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets stay for free
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 400.0 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 198 per person
  • Airport shuttle fee: CNY 300 per vehicle (one way)
  • Rollaway bed fee: CNY 400.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 9:00 AM to 11:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hilton Dali Resort
Hilton Dali
Hilton Dali Resort & Spa Dali
Hilton Dali Resort & Spa Hotel
Hilton Dali Resort & Spa Hotel Dali

Frequently asked questions

Does Hilton Dali Resort & Spa have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 9:00 AM to 11:00 PM. The swimming pool is closed seasonally each year from August 29 until September 2.

How much does it cost to stay at Hilton Dali Resort & Spa?

As of 2 Nov 2024, prices found for a 1-night stay for 2 adults at Hilton Dali Resort & Spa on 3 Nov 2024 start from €86.66, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Dali Resort & Spa pet-friendly?

Yes, pets are allowed at this property.

How much is parking at Hilton Dali Resort & Spa?

Self-parking is free at this property.

What time is check-in at Hilton Dali Resort & Spa?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Hilton Dali Resort & Spa?

Checkout is at noon.

Does Hilton Dali Resort & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 300 per vehicle applies.

Where is Hilton Dali Resort & Spa located?

This family-friendly Dali hotel is located on a lake, 2.7 mi (4.3 km) from Dali University, and within 6 mi (10 km) of Erhai Lake and Three Pagodas.

Hilton Dali Resort & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 38 out of 58 reviews" "
Rating 8 - Good. 15 out of 58 reviews" "
Rating 6 - Okay. 0 out of 58 reviews" "
Rating 4 - Poor. 4 out of 58 reviews" "
Rating 2 - Terrible. 1 out of 58 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chenxi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had such a great time staying at this resort! You get both mountain (Cang Shan) and water view (Er Hai).
Stayed 4 nights in May 2024

10/10 Excellent

LIQIONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great view and large room.
Stayed 1 night in Mar 2024

10/10 Excellent

Chung Man

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice and big hotel. Staff is friendly. The Chinese restaurant as well as the breakfast buffet is very good. I would consider staying here again.
Stayed 4 nights in May 2024

4/10 Poor

Jorgen K.

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing and not worth the price
For the big amount of money we have paid for the stay we are very disappointed. Your hotel is not in good order and no maintenance is done since it was built. The jacuzzi didn’t work, the kids club is dirty and many things are broken. Mini golf not working, air condition in the room not working. No one spoke a word English despite this is supposed to be a 5 star international hotel.
Stayed 5 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice experiences
Send me message about my lost goods after checked out and left. Nice feeling everywhere in the details .
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience in beautiful setting.
Beautiful setting overlooking Erhai Lake. Spacious rooms with large balconies. Great gym and indoor pool. The hotel is set on a large campus with a front garden that has space for lounging. The breakfast buffet is extensive with fresh juices, local Chinese specialties and Western items as well. Service is very good as the staff responded quickly to needs.
Stayed 4 nights in Jul 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We booked 5 rooms. The room are nice, staff are helpful and friendly. However, one of our room the tv remote was not working, and there is a day where one of the twin beds not made. One of the room the cleaner did not removed some dirty tissues paper. We need to walk about 10 minutes to find food outside the hotel. However, these are just some minor issues, our overall stay in the hotel is still excellent.
Stayed 2 nights in Dec 2019

10/10 Excellent

Addison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was beautiful, with amazing views of the town and Erhai Lake. Staff were friendly, very helpful and professional. Room was huge, and the buffet dinner at Spices restaurant was amazing.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a delightful location, easily accessible from both Dali railway station and airport, very handy for Dali Old Town, and is a joy in itself in terms of guestrooms, restaurants, public areas, and grounds.
Stayed 4 nights in Apr 2019

10/10 Excellent

Leona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Dali Hotel
We had a fabulous stay at the beautiful Dali Resort and Spa. Service was friendly and extremely helpful throughout. Scott Yu in F&B made our time especially enjoyable. We also had a gorgeous lake view from our room. Overall, extremely satisfied.
Stayed 2 nights in Nov 2018

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Fine Hotel
All in aĺl, the 2 nigt stay was very enjoyable. The room is quite large and well appointed. The large hotel has a fine vista of the Dali lake from its elevated position. This hotel was a little bit isolated so one was dependant upon the hotel's facilities. They were however quite good so no complaints. Room service is a bit weak on selection but food good. Breakfast is excellent with a wide selection. The hotel picked us up at the railway station effeciently and at a reasonable price. The free shuttle bus to the delightful old town was relaible. The heated swimming pool and gym was clean, tidy and complete. As I said a fine hotel.
Stayed 2 nights in Dec 2018

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort hotel.
Nice big room. The hotel was opened three years ago so everything was relatively new. Too bad we checked in rather late & had to leave early in the morning & didn’t get to use the hotel facilities
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the greatest hotel experiences.
One of the greatest hotel experiences. Hilton Dali has great service, beautiful setting, and a fantastic Chinese restaurant. The restaurant was so good that we changed our plans just to eat every meal there. The location is peaceful and quite but is a bit of a drive from the urban center. I don't mind that since the taxi ride is only about $4-5 USD. Both the hotel and the Dali area are highly recommended.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice relaxing stay at a quiet resort hotel. Rooms are comfortable and service is good. The breakfast buffet is decent. The restaurants were good although a little expensibe which is to be expected of such restaurant hotels. The main downside is the semi-remote location. It is not convenient to get to shops or restaurants outside the hotel. A shuttle bus is available at regular times to take guests to the ancient tian of Dali and pick them up.
Stayed 3 nights in Jul 2018

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

Samantha, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over and above customer service by staff
Manager and concierge are particularly helpful whenever we contact them for something. Every other staff who works pass us will greet us politely. It really makes us feel welcomed as honoured guests. The hotel has a car service (RMB$30) to head into the city, however, the service is outsourced to individual drivers (with their own car), resulting in drivers being pushy. Our driver wants us to call him directly for pick up from the city and when I refused (and use hotel's hotline to call for pick us instead), it just so happen that the same driver was sent out to us and we received a call from that driver, claiming that his tyres have gone flat and will not come to pick us up. He later organized for another driver to pick us up. Facilities are pretty standard with the pool a bit worn down. The interior of the rooms (twin lake view room) are well polished but the outdoor corridors that lead to our building and rooms are below 5star standard in design, it feels like a cheaper Chinese 5 star version rather than of international standard.
Stayed 1 night in Jul 2018

10/10 Excellent

Sizhen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with amazing view!
The hotel is absolutely stunning! Great interior, new, overlooking Erhai! Only down point is that you need to take a cab going to places and restaurant, but it’s very affordable.
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice experience, friendly staff, cool swimming pool
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and new hotel
Hotel was beautiful. Only issue was with checkin. I had indicated I wanted a non smoking room but they had assigned me smoking rooms. Took a lot longer to change the room configuration for me. Executive lounge was worth the view at breakfast
Stayed 2 nights in Jun 2018

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and food very good. Communication could be difficult at times
Stayed 2 nights in Dec 2017

8/10 Good

tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star hotel trying for 6 stars!
Very.very nice hotel with outstanding staff that couldn't do enough to help make your stay pleasant. the hotel is new so everything is as you would expect in a Hilton property. The only reason I didn't give them full marks in every category is that there seemed to be no control over temperature and the room was a constant 24-25c even when set at 18-20c. I feel a little unfair not giving full marks as we did not complain to the front desk as I was ill the last 2 days and didn't feel like dealing with the effort to resolve. My overall impression is that if had brought it to their attention they would have relocated us or fixed the issue.
Stayed 4 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's Hilton after all.
A nice hotel in terms of customer service. Hilton trained its staff well considering customer service is not highly valued in general in China. Food at restaurant was expensive. The breakfast buffet was not so good. But their Chines restaurant on the second floor was quite good.