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"I left my luggage with the reception when I had to make a 2-day trip to Tokyo. When I returned to Nagoya and checked in again, the staff used their initiative to transfer my luggage to my newly assigned room. This was much appreciated because I checked in near midnight and was carrying some luggage from my Tokyo trip. "

"Excellent customer service. All staff is very attentive and helpful, all with a smile and professional. Room is large compared to other hotels in Japan."

"Friendly staff. Easy check in and out process. Outstanding location. "

"The location is fantastic nearby dining options aplenty and probably Nagoya's best MEGA donki just opposite the entrance. On top of that it has an amazing buffet breakfast, and natural onsen. However it is a bit dated, so rooms are a bit old, so is the elevator and having a physical key is kinda worrisome."