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"We did not like the limited choice of eating places. There were 2 formal restaurants - no cafe or casual dining, all extremely expensive. In the Italian restaurant, the sides came at the same time as the appetisers, instead of with the Mains!!! There was no room service option. Luckily there was a small shop with frozen food which could be eaten in the room. Terrible kitchen design in room, need tk stand on a stool to get the crockery 😵‍💫"

"Amazing stay. Great location, onsite onsen was nice to have. Ski locker facility was perfect. Morning buffet was always good."

"Beautiful property and facilities with high-end finishes and design. Excellent food (breakfast) and good restaurants. Only downside is that there is no walkable "local" area to explore. The hotel is self-contained but isolated, and one needs to take the shuttle to Hirafu to be in town. That said, it was a wonderful place to ski in and out of, with fantastic service and amenities."

"Close to lifts."

"The staff was excellent everywhere you turned….the restaurant staff and food quality was exceptional!"

"Good service, good location n"

"SPECTACULAR, HIGHLY RECOMMEND"

"Perfect spot just off the beaten path close enough to walk everywhere but far enough away that it is quiet."

"Great place to stay, we loved it"

"We had a great time at this hotel. It’s perfect for family ski trip. The lift was a few steps away and rental facilities were inside the hotel. The views were spectacular and the staff so accommodating and friendly. The restaurant food was really good, and we loved their breakfast buffet. It snowed the whole time we were there so it felt like you were inside a snow globe! "

"Enjoyed our stay here, free shuttle service to the gondola is great."

"Loved everything about the hotel and Niseko ski experience. My only suggestion is to add ski racks/tubes on the outside of the buses to make it much easier to transport back and forth to the ski area. Having your skis stacked on the front seats is inefficient and causes damage to the skis. It would be so much easier if there were racks on the outside of the buses. See Aspen or most US resorts for ideas/pictures"

"We had an amazing stay. The food, the staff, and the whole vibe of the decor are incredible. What a cozy, lovely spot. I know the harsh winters can be hard in a property, but I would suggest they do some minor maintenance (wood paneling on private outdoor onsen area, rust on private porch railing, wallpaper in entrance area) to ensure this amazing hotel can stay around for a long time! We want to come back in every season. "

"Warm, modern apartment with awesome beds "