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"Our initial greeting was nonexistent. We arrived late at night and the front desk lady was apparently doing something with the man at the desk. But there was no recognition of our presence. Neither one was talking and the man was looking at his phone. This went on for 5” when my husband said, “we are here to check in,” The lady told him she would get to us after she finished working with her colleague. Still, no greeting. Another 7” went by, and eventually she gave him some papers and he left. Only then did she say “good evening can I help you?” No apology nor thank you for waiting, and obviously no smile. We checked in finally, but we will not be coming back. Also, the valet man refused to park our van. "

"Fantastic hotel! Everyone very attentive and made us feel special. The evening meal was exquisite! Highly recommend staying here. Just a bit pricey for us as we’re world travelers on bicycles. However it was a truly magical place to stay and we enjoyed every minute. "

"Absolutely incredible place to stay. We mainly spoke with Daniel and he provided top notch service. He made my girlfriend and I feel very welcome and was more than happy to answer my questions and give recommendations. The hotel itself is stunning. The front common area has huge fireplace and a lot of windows which gives a great view of the mountains. The breakfast that was included was wonderful too. I would 100% recommend this place to anyone considering staying."

"Always a fantastic hotel "

"A Hidden Gem in the Andes – A Truly Unique Stay! Staying at Refugio Atreyu was an unforgettable experience! Nestled at the base of the majestic high Andes, just 50km from Santiago Airport and 30km from Vallé Nevado, this charming refuge provided a one-of-a-kind retreat. The room I stayed in was both rustic and cozy, with a natural rock feature that protruded into the room and even extended into the bathroom – a quaint touch that added so much character and connection to the surrounding nature. Breakfast is included, and one of the highlights was being able to cook my own eggs just the way I like them! The flexibility and personal touch made mornings feel just like home. For dinner, you can enjoy a variety of delicious options for about US$20, making it a great value considering the quality and local flavors. Additionally, there’s a covered pool inside a dome, perfect for relaxing after a day of exploring or skiing. Although the drive to the ski fields involves some thrilling hairpin switchbacks, it’s well worth it. Being able to stay in this peaceful haven rather than in more commercialized and expensive options closer to the slopes made my trip so much more relaxing. It truly felt like a home away from home with its warm and welcoming atmosphere. If you're looking for an affordable yet authentic Andean experience, I highly recommend Refugio Atreyu. It’s a unique and memorable place to stay while enjoying the beauty and adventure of the Andes!"

"Extremely clean and well equipped. "