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"Perfect hotel experience. Lovely clean, tidy room. Location was great, 200m to train station, 200m to shops, lovely RSL 250m away. Highly recommend."

"My one week stay at this hotel is excellent. The staff is friendly, always there to lend a helping hand. Room size is good, and everything in the room works perfectly. There is also a welcome sweet treat in my room when I walked in. I feel safe because of the door card entry, to elevators, and to room. For the full Mall experience, I took the Tourism Shuttle from CBD(Russell / Flinder Street) to Chadstone Mall with return one week after. The Chadstone Mall is huge. The hotel is only a 3...

"It was close to where I had to be"

"Excellent overall experience. The team at the front desk was the best I have seen for a while. Paul (sorry don't know his surname) stood out owing to his excellent communication and customer care skills. He should be treated as an asset to the organisation and asked to teach such skills at other venues too. Room was good too but a little suggestion regarding sliding doors, not the best as they always cause a little noise and slide open while in the middle of you busy doing some really...

"We are seniors and difficult to go upstairs with the luggage, the staff was nice enough to upgrade our room to ground floor. "