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"Great hotel that is right next to the best base area at zao onsen resort! The junior suite was incredible, I really liked the Japanese styling with full western amenities. It was extremely spacious and having two in room ac units for the living room and bedroom was great. We never ate dinner at the hotel but my sister and I both really enjoyed the breakfast buffet both days we had it. Additionally despite a language barrier I found the service to be excellent. Hotel staff came out of the hotel...

"We stayed here for a week while visiting our daughter who lived nearby. The staff were friendly, and polite. No problem with communication even though I do not speak Japanese. I really enjoyed their breakfast buffet. The view of the mountains from the room can't be beat. I agree with one review that said the toilet in the reception is the best toilet I have been to in Japan, as crazy as that may sound. Highly recommend!"

"Perfect relaxing place, free shuttle bus services to train station. Would stay again"

"Service was very good, but breakfast was a bit stingy for Japanese standards"

"The staff members were friendly and helpful. The hotspring was a bit small. "

"Hotel staff were very friendly. They don’t speak English but were very patient and pleasant. The free breakfast had a lot of variety. Overall, enjoyed my stay. "

"Located right at the station, great in the cold when arriving on the Shinkansen from a warmer place"

"We really liked the staff - they were superb. When we checked in they served sweets and tea to us in our room. A coffee maker in the room would have been good."

"The breskfast was excellent. The staff was very helpful."

"A comfortable, clean business hotel with the added advantage of an onsen on the ground floor. Conveniently located in the traditional area of Yamagata on a bus route from the station. Breakfast in the top floor restaurant was buffet style."

"The hotel is fantastically located next to the station and within walking distance of Kajo park. The room was clean and a lot larger than many other business hotels in Japan. The breakfast was decent with a variety of options to suit most diners as well."

"The double bunk bed room is really small. The onsen water was lukewarm at best, it was definitely not 40 degree celsius as claimed by the front desk staff. Breakfast buffet selection was inadequate."

"Had an amazing 5 nights at Tsuruya. A very comfortable room with soft sleep mats, low table and chairs and 2 sitting chairs. We had full board and the meals were exceptional. Very fresh Japanese meals. We loved the outdoor onsen - it was a treat to sit in the hot mineral water while being snowed on. The best part of our stay was the friendly and helpful staff who went out of their way for us - either with hints of where to ski, how to eat meals or general interest in our day. Given we have...