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"Has great view of the city on its 12th floor, breakfast was awesome, personnel was courteous"

"Parking is a bit tight on the property, but there is ample parking nearby. Would like a little more variety with the breakfast."

"This is a really nice place to stay, Nicole was very friendly and the breakfast was great!"

"Beautiful well appointed thought throw cabin with amazing view of the lake "

"Great location on the lake not too far from Huilo Huilo, tranquile and very nice hosting family. "

"The service level at this hotel is terrible. Don’t be deceived with the beautiful surrounding forests and the well marketed architecture. There is almost no service. The staff is like floating clueless ghosts and everywhere in the hotel is freezing. The food is also terrible. Nawelpi is certainly not a 5 star hotel. I’d like to meet the person who gave 5 stars to this hotel. At best it’s 3 stars. The indifferent attitude of the staff is unforgivable. In the room, almost nothing works. "

"Beautiful view of volcano very nice place and the family that run it are super, only negative is the road to last 1/2 mile is very rough , tough for small car"

"Buen lugar, bonito entorno Encontré genial que dieran pases a los huéspedes para los distintos parques. Eso me encantó Me gustó ese detalle en la noche, nos dejaron chocolates que decían buenas noches, a mi hijo le encantó Genial el lugar"

"Do not go here. Terrible service, bad food, tiny run down roomes that come apart (shower fixtures falling down etc.). We had to give back the food as its was so bad. Customer service did not help at all - no discount provided. This place may have been good 10+ years ago. No upgrades to any of the dirty old furniture since then. Today it is a dump. "