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They placed me in a room that reeked of mold and mosquito chemicals. When I requested a different room, the staff sprayed deodorant in the one next to mine—I could hear it clearly. When I asked about it, she confirmed it. That response was both unprofessional and unacceptable. I left the property within minutes, wheezing and with a pounding headache.

I cant express how amazing this property is! This resort is absolutely beautiful!! The interior decor of the hotel is designed perfectly. The views outside the property of the Congo and Lake Kivu is a showstopper! The food was so delicious and fulfilling. The service from staff was top notch! I highly recommend a stay at this property, it was really amazing!

Wonderful hotel and staff.

My experience was slightly affected by the fact that I stayed in low season, and at a time when there was political instability along the border with DRC nearby. Hence I was the only guest for most of my time at the hotel which generated a slightly odd feeling. However, the suite I was allocated to was absolutely beautiful, incredibly spacious and spotlessly clean. The view into the rainforest from the private patio at the rear of the suite was fantastic and perfect for relaxation. The quality of the food in the hotel restaurant was of the highest class, and although the waiting staff were possibly slightly over-attentive (because I was the only diner most of the time) they were really friendly & professional. Reception staff gave me great advice regarding how to arrange activities in the park, inc contact details for the park guides. I had a great couple of days at the hotel and would thoroughly recommend it.

The staff at this property were extremely nice and friendly. The journey from Kigali however was stressful. I recommend renting a jeep or a car with high tires as the roads leading to the accommodation are bad.

The hotel is positioned right across from the lake. Beautiful and tranquil property. Breakfast mostly fruits, eggs, juice, coffee and African tea. The rooms need upgrades, remodeling, better colors on the wall, better paintings. TV in the room did not work. WiFi here is terribly bad and horrible. Those things management and owners need to take into account and fix it. Also, when you pay for your stay thru Expedia they automatically receive notification that customer paid but when you check in they keep asking to show proof that you paid which is absurd and ridiculous. Other than that the place is beautifu. From hotel to city center by moto taxi is RFW1,000, don't pay more. Boat ride outside of the hotel is RWF15,000 for one hour. I would not recommend hot spring because is not hygienic, dirty and trashy.

Very nice hotel with outstanding staff. Ill come back again.

Waking up to the views of Lake Kivu were amazing the food and the staff were fantastic! Margret and her team were very friendly, attentive and catered to our needs. The rooms are exactly as shown in the pictures.online. Can’t wait to go back- Would highly recommend .