2/10 Terrible
Marlene
Travelled with family
2 Jan 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
This was the filthiest hotel I have ever stayed at. I PAID for six nights, and my Christmas was totally ruined by this experience. The staff was nice but could not help. I found garbage (food and dirty Q-tips) in the sitting chair and sofa. There were stains everywhere. A huge chunk of carpet was cut out and replaced with a remnant, it looked like a child tried to fix it. I killed several stink bugs in the room. There were bugs in the lamps over the dining table, the lamps were also water stained from a leak I am assuming. There were ripped curtains, stains and tears on sofa and chair. Crusty food on dining table, chairs, countertop and on the carpet. I paid for a two bedroom because I was going to have family join me. It was too filthy to do that. I would not even sit on the sofa or that upholstered chair. I asked for a refund and the man at the desk said I couldn't do anything because I already paid. Housekeeping came upon my request the day I got there, I left for 2 hours, when I got back all the same garbage was on carper, in sofa (I moved the cushions so you could see all the garbage). I told the guy at the front desk, and he came in and took the garbage out of the sofa. The whole space smelled like a teenage boy's room. I took photos of all of this. It is not just that it smelled and was dirty. This is a managerial/owner issue. The plaice is just NOT maintained. The ceiling had some patch work paint job, molding was coming off the wall, just a mess.
Marlene
Stayed 6 nights in Dec 2024