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Best Western Palace Hotel & Casino

4.0 star property
Make waves with a morning swim in the sunlit pool or simply enjoy peaceful ocean views from two on-site restaurants while knowing attentive staff are always nearby.

Choose dates to view prices

Photo gallery for Best Western Palace Hotel & Casino

On the beach
Exterior
Exterior
Indoor pool, pool loungers
In-room safe, desk, iron/ironing board, free WiFi

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • Hot tub
  • Pool
  • Breakfast available
  • Gym
The current price is €74
includes taxes & fees
27 Feb - 28 Feb

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Single Beds, Non Smoking, Sea View

Standard Room, 2 Single Beds, Non Smoking, Sea View

Standard Room, 2 Single Beds, Non Smoking, Sea View

Highlights

Heating
Connecting rooms available
LED TV
Private bathroom
Hairdryer
Shower/bath combination
Electric kettle
Coffee/tea maker
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Sea View

Deluxe Room, 1 King Bed, Non Smoking, Sea View

Deluxe Room, 1 King Bed, Non Smoking, Sea View

Highlights

Heating
Connecting rooms available
LED TV
Sofa bed - double
Private bathroom
Hairdryer
Shower/bath combination
Electric kettle
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Suite, 1 King Bed, Non Smoking

Highlights

Heating
Connecting rooms available
LED TV
Private bathroom
Hairdryer
Shower/bath combination
Electric kettle
Coffee/tea maker
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

View from room

Standard Room, 1 Double Bed, Non Smoking

Highlights

Heating
Connecting rooms available
LED TV
Private bathroom
Hairdryer
Shower/bath combination
Electric kettle
Coffee/tea maker
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Highlights

Heating
Connecting rooms available
LED TV
Private bathroom
Hairdryer
Shower/bath combination
Electric kettle
Coffee/tea maker
  • 15 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking, Sea View

Standard Room, 1 Double Bed, Non Smoking, Sea View

Standard Room, 1 Double Bed, Non Smoking, Sea View

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LED TV
Private bathroom
Hairdryer
Shower/bath combination
Electric kettle
  • Sleeps 2
  • 1 Double Bed

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The price is €121
includes taxes & fees
23 Feb - 24 Feb
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About the area

Map
Central Promenade, Douglas, England, IM2 4NA

What's nearby

  • Douglas Beach - 1 min walk
  • Palace Casino - 1 min walk
  • Gaiety Theatre - 12 min walk
  • Manx Museum - 19 min walk
  • Tynwald - 2 min drive

Getting around

  • Douglas Ferry Station - 7 min drive
  • Isle of Man (IOM) - 23 min drive

Restaurants

  • ‪Jaks Bar & Steakhouse - ‬15 min walk
  • ‪The Woodbourne - ‬20 min walk
  • ‪Terrace Chippy & Diner - ‬20 min walk
  • ‪Victoria Grill - ‬3 min drive
  • ‪Sam Webbs - ‬13 min walk

About this property

Best Western Palace Hotel & Casino

Upscale hotel by the sea
Take advantage of a casino, dry cleaning/laundry services and a bar at Best Western Palace Hotel & Casino. Take some time to relax at the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and ocean views. In addition to a health club and a business centre, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • An indoor pool with sunloungers
  • Buffet breakfast (surcharge), self-parking (surcharge) and free newspapers
  • A lift, a front desk safe and meeting rooms
  • A computer station, luggage storage and ATM/banking services
  • Guest reviews say great things about the helpful staff
Room features
All 133 rooms feature comforts such as 24-hour room service, as well as thoughtful touches such as free WiFi and safes. Guest reviews highly rate the cleanliness rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and free toiletries
  • LED TVs with digital channels
  • Electric kettles, heating and daily housekeeping

Languages

English, Filipino, French, Italian, Polish, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 4 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: GBP 12.95 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Paragon Restaurant

Things to do

  • Casino
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • On the beach
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately GBP 12.95 per person
  • Self-parking fee: GBP 4 per day
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

BEST WESTERN Palace Casino
BEST WESTERN Palace Casino Douglas
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BEST WESTERN Palace Hotel Casino
BEST WESTERN Palace Hotel & Casino Isle Of Man/Douglas
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Best Western Palace Hotel & Casino Hotel
Best Western Palace Hotel & Casino Douglas
Best Western Palace Hotel & Casino Hotel Douglas

Frequently asked questions

Does Best Western Palace Hotel & Casino have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Best Western Palace Hotel & Casino?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at Best Western Palace Hotel & Casino on 27 Feb 2025 start from €74.39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Best Western Palace Hotel & Casino pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Best Western Palace Hotel & Casino?

Self-parking is available for GBP 4 per day.

What time is check-in at Best Western Palace Hotel & Casino?

Check-in start time: 4:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Best Western Palace Hotel & Casino?

Checkout is at 11 AM. Late checkout is available for a fee (subject to availability).

Where is Best Western Palace Hotel & Casino located?

Nestled on the beach, this Douglas hotel is within a 5-minute walk of Douglas Beach and Palace Casino. Onchan Pleasure Park and Summerhill Glen are also within 1 mile (2 km). Douglas Ferry Station is 22 minutes by foot.

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Best Western Palace Hotel & Casino Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 179 out of 851 reviews
Rating 8 - Good. 339 out of 851 reviews
Rating 6 - Okay. 224 out of 851 reviews
Rating 4 - Poor. 78 out of 851 reviews
Rating 2 - Terrible. 31 out of 851 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Would stay again
Stayed 1 night in Nov 2024

10/10 Excellent

Paul

Hotel price was good, staff were excellent
Stayed 2 nights in Nov 2024

10/10 Excellent

Kenny

Ideally located
Stayed 1 night in Oct 2024

8/10 Good

Sue

Friendly staff and comfortable room
Stayed 2 nights in Nov 2024

10/10 Excellent

Gary

Good
Stayed 1 night in Feb 2025

8/10 Good

Sarah

I appreciated that this hotel was a walkable distance from a handful of things to do, like shopping and the Manx museum. I also appreciated that they had a well kept pool and on the facilities.
Stayed 4 nights in Nov 2024

8/10 Good

Carol

It was convenient and plenty to do including swim, gym, bingo, casino, cinema. Breakfast was excellent. Staff were friendly.
Stayed 3 nights in Nov 2024

8/10 Good

Alan

Food was very poor
Stayed 2 nights in Jan 2025

10/10 Excellent

Gareth

Really good hotel with great facilities enjoyed my stayband will definitely stay again next time.
Stayed 2 nights in Aug 2024

10/10 Excellent

Fintan

Great Hotel, a bit dated in parts but still very good. Food was good, rooms clean and staff very friendly and helpful
Stayed 2 nights in Sep 2024

10/10 Excellent

wendy

Weekend trip
Had a great stay,great location, clean and great staff ,our only criticism is the hotel is dated,beds uncomfortable, rooms to warm but would definitely return Forgot to mention pool and spa was great
Stayed 3 nights in Oct 2024

10/10 Excellent

Jeff

Very good hotel with great sea views
Stayed 4 nights in Jun 2024

8/10 Good

Josephine

The hotel was clean, the staff were polite and professional. The pool was very small but clean
Stayed 3 nights in Sep 2024

8/10 Good

Roisin

Great hotel
Staff are so lovely at this hotel and breakfast is amazing, plenty of variety. The room was comfortable.
Stayed 4 nights in Jul 2024

10/10 Excellent

Bernadette

Best Hotel in Douglas
Had a great time at this best western , rooms very clean but a little tired, great breakfast , friendly staff love the new lookys bar. Overall a great place to stay ,will definitely return.
Stayed 4 nights in Jun 2024

10/10 Excellent

Paul

The food was amazing!
Stayed 3 nights in Mar 2024

8/10 Good

Verified traveller

+ clean room + great sea view from room terrace + great location + comfortable and well appointed - check in felt rather rushed - whole place feels a little dated and worn
Stayed 1 night in Sep 2024

8/10 Good

John

Friendly check in and staff
Stayed 1 night in Jun 2024

6/10 Okay

Stephanie

Liked: Property conditions & facilities
Staff enthusiastic and friendly. Premises run down and bleak.
Stayed 7 nights in Sep 2024

8/10 Good

Andrew

Great location and staff. rooms are fine, the reception, halls and exterior are tired but all perfectly functional. Nice restaurants and bars within hotel. The Pool and Spa are a bit of hassle to get in, you actually have to leave the main building and go outside, changing facilities are small and it’s a bit of a hassle to sign in and out but pool is nice once you are in.
Stayed 2 nights in Oct 2024

10/10 Excellent

Ronald

Nice place in a nice country.

8/10 Good

Deborah

Friendly staff Noisy room next to large extractor fans
Stayed 2 nights in Sep 2024

8/10 Good

Arkan

Very nice and convenience hotel , very friendly staff, really happy with this hotel 😎
Stayed 1 night in Apr 2024

8/10 Good

mary clare

our room was spacious with a great view, the bathroom was clean with the shower and bath taps easy to use .
Stayed 4 nights in Jun 2024

8/10 Good

Anne

Great time!
Stayed 2 nights in Jul 2024