4/10 Poor
Shashwat
3 Dec 2024
Disliked: Staff & service
I recently stayed at your hotel for 2 nights and unfortunately, I had a highly unsatisfactory experience. I feel compelled to bring the following issues to your attention, as they significantly impacted my stay:
1. Internet Issues: The internet connection was unreliable and didn't work properly throughout my stay, which was very frustrating.
2. Plumbing Issues: The water in the washroom was not draining, which caused a significant inconvenience.
3. Noise Disturbance: There was excessive noise from the nearby nightclub throughout the night, which made it impossible for me to get any rest.
4. Lack of Coffee Supplies: There was no milk available for coffee, despite it being an essential part of the room amenities.
5. Inappropriate Staff Behavior: When my friends visited, the staff were rude and unwelcoming, specifically refusing to allow visitors in an abrupt manner.
6. Drinking Water Request: When I requested drinking water, I was told that it was unavailable, which I found unacceptable.
7. Rude Staff at Night: Adil, who was on the night shift, was particularly rude and unhelpful, which made me feel very uncomfortable.
8. Check-in Priority: When I arrived to check in, other guests were given priority over me, despite having a confirmed reservation.
9. Unhygienic Bedding: The pillow covers had a strong odor of hair oil, indicating that they had been used but not properly washed.
10. Moisture Issues: Both the bathroom and bedroom had noticeable moisture on the ceiling, suggesting
Shashwat
Stayed 1 night in Nov 2024