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The Concierge

4.0 star property
Suburban Durban guesthouse in Windermere with free parking

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Concierge

Premium bedding, in-room safe, desk, soundproofing
Bar (on property)
Premium bedding, in-room safe, desk, soundproofing
Café
Terrace/patio

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Room service
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Twin Room, Patio, Garden Area

Terrace/patio

Deluxe Twin Room, Patio, Garden Area

Highlights

Patio
Soundproofed
Air conditioning
TV
Ceiling fan
Premium bedding
Private bathroom
Rainfall showerhead
  • 32 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room, 1 King Bed, Patio, Garden Area

Premium bedding, in-room safe, desk, soundproofing

Deluxe Double Room, 1 King Bed, Patio, Garden Area

Highlights

Deck/patio
Soundproofed
Air conditioning
TV
Ceiling fan
Premium bedding
Private bathroom
Rainfall showerhead
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, Bathtub, Courtyard Area

Terrace/patio

Deluxe Double Room, Bathtub, Courtyard Area

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
TV
Ceiling fan
Premium bedding
Separate bath and shower
Private bathroom
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Map
37-43 St Marys Avenue, Durban, KwaZulu-Natal, 4001

What's nearby

  • Florida Road - 1 min walk - 0.2 km
  • Durban Botanical Gardens - 2 min drive - 2.3 km
  • Suncoast Casino and Entertainment World - 3 min drive - 2.0 km
  • Durban Beach - 3 min drive - 2.1 km
  • uShaka Marine World - 6 min drive - 5.5 km

Getting around

  • Durban (DUR-King Shaka Intl.) - 23 min drive

Restaurants

  • ‪Joop's Place - ‬9 min walk
  • ‪Cubaña - ‬7 min walk
  • ‪KFC - ‬9 min walk
  • ‪RocoMamas - ‬7 min walk
  • ‪Hollywoodbets Argyle and Bunny Bar - ‬6 min walk

About this property

The Concierge

Upscale boutique guest house located in Windermere
2 coffee shops/cafes, a garden and dry cleaning/laundry services are just a few of the amenities provided at The Concierge. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a business centre.
Other perks include:
  • Free self-parking
  • Full breakfast (surcharge), a round-trip airport shuttle (surcharge) and free newspapers
  • Concierge services, a 24-hour front desk and 1 meeting room
Room features
All guest rooms at The Concierge boast thoughtful touches, such as premium bedding and air conditioning, as well as amenities, such as free WiFi and safes.
Other conveniences in all rooms include:
  • Showers and free toiletries
  • 32-inch TVs with cable channels
  • Furnished balconies or patios, electric kettles and ceiling fans

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7 AM to 11 AM for a fee: ZAR 120 to 150 for adults and ZAR 100 to 100 for children
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Hosted evening meal available daily for a fee of ZAR 250; reservation required
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Refrigerator on request
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Conference centre (1,076 square foot of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator on request

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 16

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: approximately ZAR 120 to 150 for adults and ZAR 100 to 100 for children
  • Hosted evening meal: ZAR 250

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and window guards

National rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Property is also known as

Concierge Durban
Concierge Hotel Durban
The Concierge Boutique Bungalows Hotel Durban
Concierge House Durban
Concierge Guesthouse Durban
The Concierge Durban
The Concierge Guesthouse
The Concierge Guesthouse Durban

Frequently asked questions

Is The Concierge pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Concierge?

Self-parking is free at this property.

What time is check-in at The Concierge?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at The Concierge?

Checkout is at 11 AM.

Does The Concierge provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is The Concierge located?

Located in Windermere, this boutique guesthouse is steps away from St. Mary's and Florida Road. Royal Durban Golf Club and African Art Centre are also within 10 minutes.

The Concierge Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 49 out of 100 reviews" "
Rating 8 - Good. 33 out of 100 reviews" "
Rating 6 - Okay. 8 out of 100 reviews" "
Rating 4 - Poor. 3 out of 100 reviews" "
Rating 2 - Terrible. 7 out of 100 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kgosi

Stayed 2 nights in May 2023

2/10 Terrible

Gp

Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay has been excellent. I just wish they would make wifi and getting fixed quicker because I spent my whole stay without the wifi getting fixed. The staff are however super friendly, kind and extremely helpful
Stayed 2 nights in Dec 2021

10/10 Excellent

Mahlatse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

2/10 Terrible

LMJ

Drunk guests ruin stay
It wasn't the greatest evening. We were woken at 3am by drunk guests fighting in the room next door to us. Not sure why the security guard on site didn't call security sooner because the ruckus continued for almost 90 minutes but he seemed powerless to intervene. I left numerous messages with the owner of the establishment who eventually called me at around 7am by which time I had already decided to leave the accommodation because we had been intimated by these drunk guests. We were supposed to stay another night but didn't want to chance it. I was traveling with women who didn't feel safe staying there longer after being verbally abused by the drunk guests who came in the early hours of the morning. The owner promised us a refund we will see what happens. Very very disappointed.
Stayed 1 night in Nov 2021

8/10 Good

Jaye-Dee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

4/10 Poor

Tsietsi

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Expedia

Stayed 2 nights in Sep 2021

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Click-bait Photo's
The property and amenities has been visibly neglected. Not at all what I expected.
Stayed 2 nights in Sep 2021

2/10 Terrible

JL

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

10/10 Excellent

Sihle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
I had to cancel bcoz of unforseen circumstances.
Stayed 2 nights in May 2019

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms and good parking service. Need a car to get around but found a really nice place to eat close by recommended by the hotel. Rooms are well decorated and spacious. Hotel feels very safe
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute and funky . Great value. Super hosts too. Plus Freedom Cafe is excellent for breakfast and lunch.....sitting in a peaceful garden setting.
Stayed 2 nights in Mar 2019

10/10 Excellent

Noluthando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful rooms!
We had a great time here, the rooms are really beautiful and comfortable. The big bathtub and overheard shower were our personal favourites. The establishment could improve by adding more towels and bath/shower gel in the bathroom. The TV was also a bit old in our room and unclear. Other than that, it was great and will definitely be going back.
Stayed 1 night in Feb 2019

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Absolutely wonderful and helpful staff; great accommodations
Stayed 1 night in Jan 2019

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

4/10 Poor

Charlotte

Disliked: Staff & service
Disappointed
We had stayed at the concierge quite a few times in the past, and always enjoyed it. Sadly, when we came this time we noticed a lot of changes. The room itself was not as well kept as before, and the entire vibe of the place had shifted. When we arrived I noticed an extractor fan in the room that we couldn’t manage to turn off ( and it was quite loud), when I went to mention this to the front desk they disregarded me and told me this was something that all hotels have. I understand that there can be extractor fans in bathrooms, but you can usually turn them off and they aren’t half as loud as this one was. We then went to go to bed that night, and our lights would not turn off. Something wrong with electrical. Thankfully they called an electrician who came around and fixed it that night, but then fixed the lights to now all go on and off with one switch. All in all, we were pretty disappointed with the changes at the concierge. They tried to repaint the rooms, but the paint job was done badly - and the room in general was just not as great as they used to be. Also, bummer about the freedom cafe, because the food has also gone downhill there. This is the first time I have ever given a bad review, but I just had to say how we felt about our stay.

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Hanro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Honeymooners
Great hotel, great staff and had a great experience!

8/10 Good

Nishendra

Liked: Staff & service, room comfort
Promising budget chic hotel in regeneration hood
Good budget chic hotel with cool design features in regeneration hood. Great cafe. New ownership may be a little rough around the edges around running a hotel. Hopefully they will keep maintaining its good design sensibilities as a budget chic hotel and cafe.

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Breakfast
Amazing stay!! Comfortable and best breakfast. Everyone so kind and helpful! We loved it and would go back in a heartbeat.
Stayed 5 nights in Dec 2017

8/10 Good

Ariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very chill place ok for business
Trying a bit too hard to be cool but the staff were sweet and the cafe for breakfast was perfect
Stayed 2 nights in Sep 2017

8/10 Good

caroline, kentucky, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one of the most interesting places I've ever been
my room was front-of-the-magazine level beautiful. the bathroom was the most beautiful bathroom I've ever seen. the food was delicious and management was kind and professional. the walls were a bit thin, but for what the place offers it doesn't even matter.
Stayed 1 night in Aug 2017