The good news is the staff, especially Cathy, are very nice.
BUT, in our disable accessible room, the toilet seat was so loose that if I, a disabled person, had sat on it, I would have slid right off.
The comforter had 2 visible shoe print stains on it, and yes, I have pics.
The sink handle came off during use.
Lying on the bed, we rolled into the middle because the mattress is clearly old. We are still here so we asked to be moved to another accessible room, where the mattress is a little bit better, but both rooms look dingy and old in the bathroom.
The paint is peeling off of the bathroom door, and although I think the bathroom floor is clean, it doesn’t appear so because it is so old and stained.
The front desk is aware of the issues we have had, but offered no rate adjustment - perhaps they are not empowered to do that by management, which is why I am complaining here.
Doesn’t appear the owner and/or management cares about this hotel very much. This is not a luxury hotel so I didn’t expect much, but things should be in good working order and not look dingy and old. I’ve never written the negative review for a hotel before, but this one calls for it.
