8/10 Good
A
Travelled with family
10 Dec 2024
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property is good overall and is in quite a good central location. The staff were all welcoming and helpful. Breakfast is nice and the dining room set up for breakfast is great. With all contenental breakfast there for you to choose what you want then a separate menu for hot food which the staff bring out.
The issues I had with the property were that the bed was like a brick and I kept waking up with hip pain. The staff did not have any solution to the problem so I asked for an extra quilt to out on the mattress. We arrived back in our room after being out for the morning and the bed was made so I assumed someone had been in and put the quilt in the bed. However shortly later someon knocked on the door and handed us a quilt so we had to remake the bed ourself.
The room we were in was spacious and had a bath and a shower in the bathroom but the bath was not for for purpose as the seal on the plug didn't work and the water kept draining out whilst you were sat in it.
We also travelled with toddler and asked for a travel cot in the room. The cot was there and put up but also wants for for purpose because it was a wooden slab with a sheet on. No pillows, no blankets no mattress. So our son was in bed with us for the 3 night stay.
Would expect the basics like the bed and the bath to be fit for purpose in a 4 star property.
A
Stayed 3 nights in Nov 2024