El Roque Holidays

Had an amazing stay. Hope to come back soon.

Awesome experience. Outstanding customer service. Great location.

This property has the Santorini vibe going for it and the property itself seemed to be well maintained. The staff were amazing. Another great thing about the property was the fact that it has many restaurants on the water with many dining options and great drink prices. Also, they had a supermarket in the hotel for people who want to either save money or get an early start on their day. Now for the negative part of this. My room had roaches it it. I made a complaint to the front desk, and I believe they sprayed but the roaches were still around. It seemed that the resort was fully booked, so I dealt with the insect issue. Parking for this hotel is mostly on the street and not too convenient for this property. My reason for choosing this property is I wanted a place that was not geared towards the drunken party scene with an upscale feel. The Golf Del Sur area delivered just that. They need to address the insect issues. That is not the high standard for American hotels or travelers!

I would have given five stars all-around if not for the first room we were given which was infested with ants, including my daughter’s bed. Thankfully, we were moved to a new room which was fabulous. The property itself is immaculate, the staff is very accommodating and the food was surprisingly good, especially the Italian and Steakhouse. The Japanese restaurant was the least favorite, and would be better served as an authentic Spanish restaurant. The adult pool area was most welcome, although heating the water would be an added bonus. The spa was a bit underwhelming as well as the treatments. Overall, it’s a very solid option for an all-inclusive resort.