Esmeralda Holidays

First I'll say that we liked the property in general. It was clean & safe. Customer service was great (Linda at Concierge is awesome!) The property is huge when you include the sister properties, so the shuttle service was excellent! They have a Tapas Bar that just opened and we thoroughly enjoyed that in the evenings. The tapas were great and the bartender, Terrance, made wonderful specialty drinks (especially because we were bummed that it rained and we couldn't get to the beach)! Now, what I didn't like was that it was not made clear by the front desk that the Tapas Bar was not included in our "all inclusive" package. Quite a surprise at checkout.

No straws, outdoor bathrooms had a horrible odor. Grounds were well kept staff was excellent all around. There weren’t to many food options on premises and very little entertainment. Rooms was clean every day. Beach staff extremely nice.

The entire staff was kind, friendly and courteous.

I would recommend 👍

Negatives: the beds are so hard and uncomfortable and the pillows are terrible. The resort itself is very nice. The units are nice. There is a lot of construction which makes walking and scooters difficult. The smell around the area is horrible like rotten eggs.