Exchange Place Holidays

The TV & remote & amazing array of choices made it fantastic!!! I will recommend it & return just for that. Big room & huuuge comfy bed too!

Hotel added a $100 deposit to my credit card and charged me before I arrived. Expedia site said no additional charges and that I would be charged at the hotel. I also had to pay for a Lyft ride as airport shuttle was full and only ran every 30 minutes

Rooms were big and very clean. Staff is amazing! Great breakfast and welcome drinks

Easy check in. Really happy attitude customer service

I usually enjoy staying at Best Western, and after an amazing experience in Florida, I chose this hotel again expecting the same quality. Unfortunately, it was a disappointment. • The staff was not friendly or welcoming compared to Florida. • The room had a strange smell. • The breakfast was very poor. The worst part was breakfast on Monday. I thought it ended at 10am, but it actually ended at 9am. I arrived at 9am with my girlfriend and her family, and while we were getting food, the kitchen staff started grabbing everything in a rude and disrespectful way. She even carried bread and bagels in her arms (very unsanitary) and dropped food on the floor while rushing. Her attitude was very unpleasant. I asked the front desk and they told me breakfast ended at 9am, but there was no clear sign about the hours, and no one let us know. What bothered me most was that on Sunday they allowed people to eat after hours, but on Monday they treated us badly and removed everything instantly. Overall, this stay was nothing like my great experience in Florida. I left feeling disappointed, insulted, and unhappy with the service.