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Merchants Manor

4.0 star property
Eco-certified hotel with full-service spa and free breakfast

Choose dates to view prices

Photo gallery for Merchants Manor

Balcony
Indoor pool
Interior
Egyptian cotton sheets, premium bedding, in-room safe, desk
Interior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Spa
  • Hot tub
  • Gym
  • Room service
The current price is €159
includes taxes & fees
2 Mar - 3 Mar

Room options

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

Highlights

Heating
Flat-screen TV
Egyptian cotton bed sheets
Premium bedding
Designer toiletries
Bathrobes
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

Highlights

Heating
Flat-screen TV
Egyptian cotton bed sheets
Premium bedding
Designer toiletries
Bathrobes
Private bathroom
Hairdryer
  • 20.00 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Cosy Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Cosy Room

Highlights

Heating
Flat-screen TV
Egyptian cotton bed sheets
Premium bedding
Designer toiletries
Bathrobes
Private bathroom
Hairdryer
  • 18.00 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Comfort Room, 1 Bedroom

Comfort Room, 1 Bedroom

Comfort Room, 1 Bedroom

Highlights

Heating
Flat-screen TV
Egyptian cotton bed sheets
Premium bedding
Designer toiletries
Bathrobes
Private bathroom
Hairdryer
  • 20.00 sq m
  • Sleeps 2
  • 1 King Bed

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8.6 out of 10, Excellent, 752 reviews
The price is €188
includes taxes & fees
18 Feb - 19 Feb
St Michael's Resort
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About the area

Map
Western Terrace, Falmouth, England, TR11 4QJ

What's nearby

  • Falmouth University - 3 min walk
  • Gyllyngvase Beach - 10 min walk
  • Swanpool Beach - 13 min walk
  • National Maritime Museum Cornwall - 14 min walk
  • Maenporth Beach - 10 min drive

Getting around

  • Penmere Station - 9 min walk
  • Newquay (NQY-Newquay Cornwall) - 54 min drive

Restaurants

  • ‪The Packet Station - ‬12 min walk
  • ‪Gylly Beach Cafe - ‬9 min walk
  • ‪The Kings Head - ‬12 min walk
  • ‪Boo Koos - ‬12 min walk
  • ‪The Meat Counter - ‬11 min walk

About this property

Merchants Manor

Upscale eco-certified hotel
You can look forward to free full breakfast, a terrace and a garden at Merchants Manor. Indulge in a body treatment and a massage at the on-site spa. The on-site British cuisine restaurant, Rastella, offers breakfast, lunch, dinner and light fare. Stay connected with free in-room WiFi, and guests can find other amenities, such as a library and dry cleaning/laundry services.
Other perks at this hotel include:
  • An indoor pool
  • Free self-parking
  • Bike hire, luggage storage and a front desk safe
  • Free newspapers, wedding services and a banquet hall
Room features
All guest rooms at Merchants Manor feature comforts, such as 24-hour room service and premium bedding, in addition to amenities, such as free WiFi and safes.
Other amenities include:
  • Bathrooms with designer toiletries and baths or showers
  • Flat-screen TVs with digital channels
  • Heating, daily housekeeping and desks

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Free full breakfast
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Rastella

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Laundry facilities

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Body treatments
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 10:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:30 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of GBP 12 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: GBP 12 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted

We should mention

This property does not have any lifts
Guests under 18 years old are not allowed in the swimming pool, fitness facility or hot tub, while guests under 12 years old are only allowed in the swimming pool, fitness facility and hot tub with adult supervision

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Merchants Manor
Merchants Manor Falmouth
Merchants Manor Hotel
Merchants Manor Hotel Falmouth
Green Lawns Falmouth
Green Lawns Hotel Falmouth
Merchants Manor Falmouth, Cornwall
Green Lawns Hotel Falmouth
Merchants Manor Falmouth
Merchants Manor Hotel
Merchants Manor Falmouth
Merchants Manor Hotel Falmouth

Frequently asked questions

Does Merchants Manor have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Merchants Manor?

As of 16 Feb 2025, prices found for a 1-night stay for 2 adults at Merchants Manor on 2 Mar 2025 start from €158.71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Merchants Manor pet-friendly?

Yes, dogs are allowed at this property. There's a fee of GBP 12 per pet, per night. Service animals are exempt from fees.

How much is parking at Merchants Manor?

Self-parking is free at this property.

What time is check-in at Merchants Manor?

Check-in start time: 4:00 PM; check-in end time: 10:30 PM. Late check-in is available during limited hours.

What time is check-out at Merchants Manor?

Checkout is at 11 AM.

Where is Merchants Manor located?

Situated near the beach, this spa hotel is within a 10-minute walk of Falmouth University and Gyllyngvase Beach. The Lizard and Falmouth Aquarium are also within 15 minutes. Penmere Station is 9 minutes by foot and Falmouth Town Station is 12 minutes.

Merchants Manor Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 35 out of 82 reviews
Rating 8 - Good. 29 out of 82 reviews
Rating 6 - Okay. 11 out of 82 reviews
Rating 4 - Poor. 3 out of 82 reviews
Rating 2 - Terrible. 4 out of 82 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Feasa

Stayed 1 night in Nov 2024

2/10 Terrible

Adele

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely disgusting
Arrived at 2.15pm to no proper reception just a check in screen. Room not ready. Came back 30 mins later checked in. Went to room only to find hairs in the bath, hairs on the area where you made drinks, bits all over the floor including food crumbs. Lamp on side table dirty. Spoke to cleaner who said he would clean again. Shown to bar area where we spoke to the manager who wasnt really interested in our complaint and was more bothered about asking if we would be using the spa etc. Also was adamant that checkin was 3pm and not 2pm as stated on hotels.com booking. The manager appeared five minutes later to say it had now been cleaned to which i replied wow theyve cleaned all that in five minutes. She then said in a patronising manner that she would get them to clean it again just to make sure its done. We returned later to find the hairs still in the bath, crumbs on the floor and even worse a blood stain on the outside of the bathroom door. Absolutely disgusting. Spoke to a member of staff on the bar who said the manager had stepped off site. The staff member called the manager by phone and we were told we could have a full refund as they had no spare rooms. We left and found another hotel and are waiting for our refund.
Stayed 1 night in Oct 2024

6/10 Okay

Philip

Liked: Cleanliness, staff & service
The restaurant was very poor so we went out to eat, the pool area was under wellming and the whole hotel was under what we expected Very disappointing
Stayed 1 night in Sep 2024

8/10 Good

Julian

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Phil

Stayed 1 night in Sep 2024

8/10 Good

Roshan

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Good location and walkable into town. Nice breakfast & facilities.
Stayed 2 nights in Aug 2024

8/10 Good

Judy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean hotel. Our room was large and extremely clean and comfortable. Couldn't fault the service given from the staff and the breakfast was delicious.
Stayed 1 night in Aug 2024

10/10 Excellent

Sahin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

ROBERT

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

6/10 Okay

Jane

Stayed 1 night in Sep 2023

6/10 Okay

SW

Disliked: Staff & service
Stayed 1 night in Jan 2023

10/10 Excellent

THP SYSTEMS LTD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel but needs human touch
Great hotel and good location nice to see little touches of excellence. we stayed visiting friends and it was great to be able to entertain them there. Nice restaurant and very up to date rooms and facilities. My one overriding slightly negative comment was how 'impersonal' it felt. The electronic booking -in was more akin to bar code shopping at waitrose (and didnt work.. we needed staff to help, both booking in, and out) and the breakfast process was slick but slightly impersonal. Very efficient but overall we felt 'processed'
Stayed 1 night in Sep 2022

2/10 Terrible

Jean-Michel

Business traveller
Disliked: Staff & service, property conditions & facilities
Professing to be a luxury property. But in truth is nothing more than a beautiful old property with a 60's extension that has had some recentish renovations. The noise insulation is awful, I could hear neighbouring rooms quite clearly. I was woken by people walking in the corridor at night. Check-in and Check-out was appalling - the owners need to employ a person full time until at least 8/9pm, not rely on some very odd screens in the reception area. I checked in around 1830, and had to hassle the bar staff to get hold of my room key. The breakfast was as expected, but nothing to write home about. A final observation, as a client in their 30's is that perhaps the issue I have don't matter to most clients, as they seem to be 65 so probably can't hear too well, and don't have a job, so check in mid afternoon.
Stayed 2 nights in Mar 2022

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022

8/10 Good

Aimie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay as always
Comfortable stay and easy covid procedure
Stayed 4 nights in Nov 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic and friendly. Room was lovely and the bar area is perfect.
Stayed 1 night in Nov 2021

2/10 Terrible

Gavin

Stayed 1 night in Oct 2021

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely decorated hotel with big, comfortable rooms. Breakfast selection was good. I really appreciated the fast charging electric car charger in the car park as I recently changed to an electric car. Swimming pool was a decent size.
Stayed 4 nights in Oct 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
Well located hotel, with amenities, free parking and great as a base for exploring Falmouth. However, for the price paid the standards expected fell short of the 4* billing. Staff were extremely polite and conscientious in intention, however fell short on simple tasks (e.g. fulfilling breakfast orders, booking sitting for a cream tea, over-booking the swimming pool, inconsistent turning down of the room). The hotel stay for the value unfortunately leaves you feeling a little short changed. It was a pleasant stay in a fantastic seaside town, but it wasn't a mind-blowing experience.
Stayed 4 nights in Jul 2021

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not enough stars
Booked this hotel for a night get away, can't fault the staff or the hotel. Excellent conditions and overall service
Stayed 1 night in Sep 2020

4/10 Poor

Rose, London

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Leaves a lot to be desired for the price we paid for a « comfy  king » with sea view balcony. Bed was poor quality and on wheels, balcony was tiny and sea view non existent. Hot tub in pool was freezing and the wait staff was slow and forgetful. I would not return here.
Stayed 5 nights in Aug 2020

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable clean nice decor. Disappointed with surly nature of one of reception staff. No gluten free bread available. Variable waiting staff sometimes erratic with service but generally good. Would stay again.
Stayed 3 nights in Aug 2019