8/10 Good
Maritza
2 Jan 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location! Staff very responsive and efficient. Room was very nice. Only issue was with the bathroom. It was clean, but being a 4 star hotel, the towels definitely need to be changed for new and better quality. Also we were a family of 3: they provided 3 towels: 3 for face 3 for hands and 3 for after shower, even though I requested an additional towel(1), they refused. Seriously… also the lighting in the bathroom needs to be better. We stayed for more than 6 nights, therefore it got to be a pain because all the lighting is on the ceiling! you can only see your face in shadows. It got to be very annoying, shaving and putting on makeup was a hassle. It’s the little things like this that can make your stay from a 5 star experience to a 4 star, but again, the room was very nice and clean, the cleaning staff is lovely and the location is unbeatable. I would definitely recommend this hotel for your stay in Florence.
Maritza
Stayed 7 nights in Dec 2024