4/10 Poor
Sara Jo
22 Dec 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I liked the closeness to the Broadwalk and Ocean Ave. The staff was friendly and helpful. That's as far as the positives go at Del Mar. The photos online are very deceiving. The first night we were there, a woman was on her hands and knees and pushed our door open that I had left cracked open, as I sat in the patio area outside and my bf was sitting in the couch inside in the living area. Her response was, "Sorry, wrong room." The room we had was noisy and not clean. The room above us had constant walking and talking into late hours. The air conditioner blew a pungent smell, so it was used sparingly and only as desperately needed. We had to kill a cockroach on our kitchen table, so we didn't dare have any food in our room, which ended up costing us a lot more money having to eat out (one of the reasons we chose a room w/a kitchenette was to avoid that). The breakfast offered was less than ideal. No real juice (koolaid like), generic pastries and granola bars and a coffee bar w/ Walmart powdered creamer & sugar and nothing else. The pools were not clean and the areas around them were not kept up well. The buildings in general have gutters that need repair, gates that don't operate properly, just old and need updating overall. Very disappointed and will not stay at another Hollywood Beach Property again. We will stick with other properties on the Broadwalk that we've stayed at in the past.
Sara Jo
Stayed 5 nights in Dec 2024