2/10 Terrible
Mariah W.
3 Jun 2024
Disliked: Cleanliness
Horrible experience
Stay never happened. Was cancelled by host at 1030pm on the night we arrived. Left us with nowhere to stay. After being on hold and hung up twice by VRBO customer service with no return call it was past midnight. With the holiday weekend there were few available hotels. And check in options starting at 3pm since it was now a new calendar day. Still having to fight for resolution. Thousands of dollars waiting on refund process and paying for another accomodation was of no concern or the fact that we had no where to sleep that night. Inconsiderate hosts double booking on multiple sites and taking our money and VRBO policies that do not remedy customer safety is unnacceptable. Consumer protection and misrepresentation violations are clear here. Host and third party booking agencies have a responsibility to act in good faith especially in leaving customers compromised and exposed in travel. Beyond unacceptable.
Mariah W.
Stayed 8 nights in May 2024