Franje Tudmana Park

This is a beautiful hotel, however, the customer service brings the rating down. Unlike a lot of other hotels the staff were extremely hesitant to allow us to leave our baggage at the hotel before checking in. Our flight landed in the morning and check in wasn’t until 2, we ended up upgrading to allow us to move freely. Breakfast is really great but one staff member on to assist all customers orders and check in does not work and creates long wait times and a competition to get attention. Lastly on check out I was extremely disappointed in staff for not offering a simply gesture of opening a door. 4 staff were stood behind the desk while my partner and I attempted to keep the door open and move with 6 pieces of luggage, luckily another guest leaving offered to assist us while the staff continued to watch… this is not what 5 star hotel service should be.

I love how close it is to the bus station, the staff is very helpful and friendly, and rooms are very simple and lovely

Lovely hotel would definitely recommend