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City Hotel West

Pet-friendly hotel connected to the convention centre in Innenstadt 1 with a 24-hour front desk

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for City Hotel West

Reception
Exterior
Double or Twin Room
Resort view
Lounge

Reviews

3.6 out of 10

Popular amenities

  • Pet-friendly
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Free WiFi
The price is €57
includes taxes & fees
27 Nov - 28 Nov

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double or Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Double or Twin Room

Highlights

Separate sitting area
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Triple Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Triple Room

Highlights

Separate sitting area
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed OR 1 Single Bed

View all photos for Vierbettzimmer

Hypo-allergenic bedding, minibar, in-room safe, desk

Vierbettzimmer

Highlights

Separate sitting area
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Bed

View all photos for Single Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Single Room

Highlights

Separate sitting area
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • 16 sq m
  • Sleeps 1
  • 1 Single Bed

Similar properties

Standard Double Room

Main Hotel Frankfurt City

Free WiFi
Restaurant
Bar
Room service
5.4 out of 10, (262)
The price is €84
includes taxes & fees
30 Nov - 1 Dec
Main Hotel Frankfurt City
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About the area

Map
Moselstr. 35, Frankfurt, HE, 60329

What's nearby

  • Main Tower - 10 min walk - 0.9 km
  • Alte Oper - 13 min walk - 1.2 km
  • Frankfurt Christmas Market - 15 min walk - 1.3 km
  • Römerberg - 16 min walk - 1.4 km
  • Congress Center Messe Frankfurt - 17 min walk - 1.5 km

Getting around

  • Frankfurt (ZRB-Frankfurt Central Train Station) - 3 min walk
  • Central Station Tram Stop - 3 min walk
  • Frankfurt Airport (FRA) - 23 min drive

Restaurants

  • ‪Le Crobag - ‬2 min walk
  • ‪Der Fette Bulle - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Frittenwerk - ‬2 min walk
  • ‪Kakadu - ‬2 min walk

About this property

City Hotel West

Hotel near Frankfurt Trade Fair
Close to Alte Oper and Skyline Plaza, City Hotel West provides amenities such as dry cleaning/laundry services. Stay connected with free in-room WiFi.
You'll also find perks such as:
  • Express check-out, ATM/banking services and luggage storage
  • Multilingual staff, tour/ticket information and a vending machine
  • Free newspapers, smoke-free property and a 24-hour front desk
Room features
All guest rooms at City Hotel West feature perks, such as separate sitting areas, as well as amenities, such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 41-inch flat-screen TVs with satellite channels
  • Wardrobes/cupboards, separate sitting areas and electric kettles

Languages

Arabic, English, Farsi, French, German, Hindi, Lithuanian, Russian, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Street parking available

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • On a river
  • On the boardwalk/promenade

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 41-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Minibar
  • Room service

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 20 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Google Pay, Apple Pay and PayPal
Cashless transactions are available
Safety features at this property include a fire extinguisher and outdoor lighting

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

City Hotel West
City Hotel West Frankfurt
City West Frankfurt
City Hotel-West Hotel Frankfurt
City Hotel West Hotel
City Hotel West Frankfurt
City Hotel West Hotel Frankfurt

Frequently asked questions

Is City Hotel West pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 20 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at City Hotel West?

As of 26 Nov 2024, prices found for a 1-night stay for 2 adults at City Hotel West on 27 Nov 2024 start from €53.27, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at City Hotel West?

There is free parking nearby.

What time is check-in at City Hotel West?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. After-hours check-in is not available.

What time is check-out at City Hotel West?

Checkout is at 11 AM. Late checkout is available for a fee (subject to availability).

Where is City Hotel West located?

Located in Innenstadt 1, this hotel is within a 15-minute walk of Financial District, Skyline Plaza and Frankfurt Trade Fair. Alte Oper and Frankfurt Christmas Market are also within 1 mile (2 km). Central Station Tram Stop and Münchener Straß/ Frankfurt Central Tram Stop are within a 5-minute walk.

City Hotel West Reviews

Reviews

3.6
Rating 10 - Excellent. 0 out of 25 reviews" "
Rating 8 - Good. 3 out of 25 reviews" "
Rating 6 - Okay. 3 out of 25 reviews" "
Rating 4 - Poor. 4 out of 25 reviews" "
Rating 2 - Terrible. 15 out of 25 reviews" "

3.6/10

Cleanliness

5.0/10

Staff & service

3.6/10

Amenities

3.4/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

4/10 Poor

Charles-Antoine

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Noisy neighborhood during night
Stayed 4 nights in Nov 2024

2/10 Terrible

Karl

Stayed 2 nights in Oct 2024

2/10 Terrible

Bingliang, Saint John

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointing Experience – Not Worth the Price! I recently checked into this hotel for my first trip to Frankfurt and was thoroughly disappointed. For a ridiculous price of over €300, I expected a certain level of quality, but what I got was far from it. The room was incredibly outdated, looking like it hadn't been updated in 20 years. The table was covered in a cheap PVC cover, and the towel smelled strongly of chemicals. To make matters worse, there were no basic amenities. No complimentary water, no charging adapter (despite the fact that I didn’t have a German charger), and no iron available. I felt like I was staying in a budget hotel despite paying premium prices. Although the staff did assist in changing me to a slightly better room, it didn’t change the overall experience. I still feel like I’ve been scammed and this stay has left a sour taste in my mouth. I expected much more for the price and am really disappointed. Definitely won’t be staying here again!
Stayed 3 nights in Sep 2024

2/10 Terrible

Stuart

Business traveller
Disliked: Amenities, property conditions & facilities
Staff were friendly. The pictures on the website need updating. The rooms are filthy, shower not attached, old crisps on the floor. This hotel is in the middle of red light district but you feel safe walking around.
Stayed 3 nights in Sep 2024

4/10 Poor

Anthony

Disliked: Staff & service, property conditions & facilities
Noisy area all night. The shower screen was broken and nobody had bothered to repair it.
Stayed 2 nights in Aug 2024

6/10 Okay

Tony

Travelled with family
Liked: Staff & service
Nice property but not in a great location. Staff very friendly. Shower very powerful and much needed!
Stayed 2 nights in Jun 2024

4/10 Poor

Karen

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty and poorly equipped.
Stayed 1 night in Jun 2024

6/10 Okay

Joseph

Liked: Staff & service
Was a good price but would not stay at the place more than 1 night
Stayed 1 night in May 2024

2/10 Terrible

Simon

Disliked: Cleanliness, staff & service, property conditions & facilities
Booked and paid for a quadruple room. My room had two single beds pushed together. My room absolutely stank of stale smoke. It had a fridge which would have been good if it worked. Constant noise all night. It’s in a rough part of town but I knew that already. The pictures aren’t of this hotel! Very dirty. Ended up checking out early and going home.

4/10 Poor

Axel

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very competitive rates but no bargain. You definitely get what u pay for. On weekends sometimes in summertime there are extremely noisy block parties with thousands of people and DJs and bands. No way to sleep before 2 or 3 am. But maybe you wanna go down and join! Rooms missing even basic standards.
Stayed 2 nights in Sep 2023

6/10 Okay

Wahidullah

Travelled with family
Liked: Staff & service, amenities
The customer service was good
Stayed 2 nights in Sep 2023

8/10 Good

ERIKO

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

2/10 Terrible

Ronald

Stayed 1 night in Jul 2024

2/10 Terrible

Adrian

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

2/10 Terrible

Andreas

Stayed 1 night in Jun 2024

8/10 Good

Kenneth

Stayed 1 night in Jun 2024

8/10 Good

Allan

Travelled with group
Liked: Cleanliness, staff & service
Manglede holder til bruseslange
Stayed 1 night in Jun 2024

4/10 Poor

Christian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel geht so, die Gegend ist unerträglich.
Das Hotel ist für normale Menschen unerträglich. Es befindet sich im schlimmsten Drogenviertel Frankfurts. Ich habe dort aufgrund der Messe übernachten müssen, da keinen andere Hotels mehr frei waren. Der Boden im Zimmer hat geklebt und der Lärm von der Straße (sich prügelnde Prostituierte und Streitende Drogenabhängige) war sehr störend. Nie wieder.
Stayed 1 night in Jun 2024

2/10 Terrible

Thomas, Bad Langensalza

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prostitution hotel!
DO NOT BOOK! As we arrived the police were arresting people outside of the hotel. The police warned us to not stay in the hotel. We followed the official recommendation to not stay in the hotel and cancelled our reservation as soon as we had found another hotel. The staff at City Hotel West, do not care about your safety or customer service and were not willing to reimburse us. This is, according to Frankfurt police, a prostitution hotel and I strongly discourage everyone to stay at this unprofessional and dirty establishment. In addition the area around the hotel is bombarded with sex shops and drug addicts. DO NOT BOOK!
Stayed 3 nights in Jan 2024

2/10 Terrible

Sotirios

Disliked: Cleanliness, staff & service, property conditions & facilities
Sehr schmutzig...laut .von einem besoffenen mitten in der Nacht geweckt.. danach noch mal vom rezeptionist..nie wieder...
Stayed 2 nights in Jan 2024

2/10 Terrible

Michael

Disliked: Cleanliness, amenities, property conditions & facilities
Erster Eindruck war ein extrem starker Geruch nach Zigarettenrauch. Nachdem ich gelüftet habe, habe ich einen Fleck unter dem Laken am Fußende gesehen, dazu etwas Asche auf dem Laken. Es gab nur Papierhandtücher, kein Duschhandtuch, kein Wasserkocher und schon gar nicht eine Willkommensflasche mit Sprudel. Später habe ich gesehen, dass im Erdgeschoss Getränke zum Verkauf standen. Das Mobiliar war teilweise defekt und notdürftig repariert oder mit Edding bekritzelt. Definitiv keine Empfehlung, auch wenn das Personal an der Rezeption sehr höflich war.