2/10 Terrible
Courtney
Travelled with group
22 Dec 2024
Disliked: Cleanliness, amenities, property conditions & facilities
First, our room REEKED of smoke so we had to switch rooms to something that wasn't what we booked. Then there was a tiny table in the corner (too small to set up a workspace) with no electrical outlets so I had to go get an extension cord just to use my laptop and charge my phone. The bathroom was too tiny to close the door once you're inside. The fan was loud and the toilet ran all night despite us asking multiple times for someone to fix it. Housekeeping didn't come to our room, not ONCE. No trash taken out, sheets changed, towels, mini coffee refills, and we asked multiple times a day for that to happen. Breakfast is bare bones. The hot tub was freezing. No one was ever at the desk for help. Our keys randomly stopped working so after walking all the way to the room we'd have to walk all the way back down to wait to be let in. Only want to shout out one of the young men who works there was very nice, but the other one never even took his headphones out and was very unpleasant. We've had decent experiences at this place in the past but this time was awful.
Courtney
Stayed 4 nights in Dec 2024