4/10 Poor
Piyush
Travelled with family
20 Nov 2024
Liked: Cleanliness
Disliked: Amenities
Our family of three stayed here for three nights, and overall, our experience was underwhelming compared to others.
**The Good:**
- **Location:** The hotel’s location is fantastic, just a 20-minute walk from Hakata Station, making it very convenient.
- **Space:** The apartment is large and spacious. Our one-year-old toddler loved running around.
**The Bad:**
- **Noise:** Despite being in a residential area, it’s quite noisy due to nearby train tracks. Trains run from 5 a.m. to midnight, making it hard to relax.
- **Kitchen:** The apartment has a fully functional kitchen, but no kitchenware like pots or pans are provided, which is inconvenient.
**The Ugly:**
- **Check-In:** The check-in process is terrible. It’s entirely virtual through a customer service center, possibly not in Japan. Before arrival, you receive an email to upload your documents. The issue for us was the link didn’t ask for my wife’s and daughter’s documents, as they are Japanese citizens. Yet, the service rep insisted I upload their documents, leading to a 15-minute argument before we could check in. The management's link didn’t accommodate Japanese citizens, adding unnecessary stress. As per Japanese law only visitors need to share their travel documents, Japanese citizens do not need to share the travel documents.
In short, while the location and space were great, the noise and check-in hassles overshadowed our stay.