4/10 Poor
D1ν C.
5 Jun 2024
No good for our family
I was uncomfortable with booking. After booking a message saying "Visit our portal and sign an agreement". They have no record of me signing that agreement because I refused. I will only do business through Vrbo, not different portal outside Vrbo. The access code was withheld from us until I confirmed that I did not have pets. I replied "We do not have pets", the code was sent. The outside trash was full and took it to the street. Next morning my husband asked " you brought the trash can back up to the house?". No!! Immediately our safety and privacy became compromised. The front door handle had to be tighten. We kept falling over the rug in the living room. It's old and taped to the floor and the tape failed. The rug was an issue. Pest control showed up during paid time. Children killed roaches. Not a big deal until I was cooking, a roach crawled from the stove. I sent a picture of the roach, no response. It's a miniature foosball table in the shed and could break easily. I did not allow my children to play with it. Fridge "replace water filter" was on. We had no ice or water. I sent messages to vrbo and host. Response: No filter, its on order but will reimburse you or dropped some off. The showers are 2 toothbrush holders long no bathtubs. There were so many potential extra charges, I handled some of the cleaning crew job and took pictures to avoid that. Departure message required as well. Overall experience, we were at a 5 star restaurant eating McDonald's food.
D1ν C.
Stayed 5 nights in May 2024