Garzáin Hotel Guide - Hotels with Pool in Garzáin, Baztan

"All ok"

"The first room #16 was totally unacceptable with damp and mold settling around the vent. Not at all what we were expecting. After complaining we were upgraded to the largest room in the hotel which is what we thought we would get in the first place. The best part of the experience was meeting the chef, Olivier Lataste who created sumptuous meals for us. "

"Excellent! We will come back."

"Perfect location, loved the balcony "

"Communication was minimal. 2 toilet rolls for a 6 person villa for 5 days. Any more was an additional cost. Having the towels replaced, which were no bigger than a tea towel, additional cost. No communication around tourist tax. Would not accept all major credit cards. Did not send details for check in beforehand which was an issue if arriving late. No mention of the cleaning charge which was compulsory, but expected the villa to be entirely cleaned upon leaving. Reception barely open. Accommodation was ok but very small. No oven in a six person villa, very hilly with a lot of steps. Photos very deceiving. "

"Check in took a long time to achieve. Overall a nice place. "