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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property
Riverfront Gatlinburg hotel in Downtown Gatlinburg with free breakfast

Choose dates to view prices

your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)
Outdoor pool, open 8:00 AM to 10:00 PM, pool loungers
Exterior
Free daily continental breakfast
Lobby

Reviews

8.2 out of 10

Very good

Popular amenities

  • Breakfast included
  • 24/7 front desk
    24/7 front desk
  • Parking included
    Parking included
  • Pool
    Pool
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi
The price is €66
Price available on 3/11/2024
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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View

Highlights

Balcony
Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Hairdryer
Shower/bath combination
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Fridge
Dining table
LED TV
Sofa bed
  • River view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

Highlights

Balcony
Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Hairdryer
Shower/bath combination
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

View from room

Standard Room, 1 King Bed, Accessible, Balcony

Highlights

Balcony
Air conditioning
Heating
Mini-fridge
LED TV
Blackout curtains
Private bathroom
Hairdryer
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

View from room

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Mini-fridge
Dining table
LED TV
Sofa bed
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Fridge
Dining table
LED TV
Sofa bed
  • River view
  • Sleeps 4
  • 1 King Bed

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About the area

Map
218 Ski Mountain Road, Gatlinburg, TN, 37738

What's nearby

  • Gatlinburg Convention Center - 9 min walk
  • Gatlinburg Space Needle - 11 min walk
  • SkyPark - 11 min walk
  • Ripley's Aquarium of the Smokies - 19 min walk
  • Ober Gatlinburg Ski Resort and Amusement Park - 6 min drive

Getting around

  • Alcoa - Knoxville Airport (TYS) - 68 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬11 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬13 min walk
  • ‪Smith & Son Corner Kitchen - ‬11 min walk
  • ‪Crawdaddy's Restaurant & Bar - ‬12 min walk
  • ‪Mellow Mushroom - ‬10 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

Hotel near Gatlinburg Space Needle
Located close to SkyPark and Ripley's Aquarium of the Smokies, SureStay Plus Hotel by Best Western Gatlinburg provides free continental breakfast and a business centre. Guests can connect to free in-room WiFi.
You'll also find perks such as:
  • A seasonal outdoor pool with sunloungers
  • Free self-parking
  • A vending machine, coffee/tea in reception and a lift
  • A TV in reception and a 24-hour front desk
  • Guest reviews give top marks for the breakfast, helpful staff and location
Room features
All 52 rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to perks such as free WiFi and desk chairs. Guest reviews highly rate the cleanliness, size rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and hairdryers
  • 44-inch LED TVs with cable channels
  • Balconies, mini fridges and microwaves

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Family friendly

  • In-room microwave
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (on request)

Business services

  • Business centre

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 44-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from May to September
Pool access available from 8:00 AM to 10:00 PM
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

Frequently asked questions

Does SureStay Plus Hotel by Best Western Gatlinburg have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 10:00 PM.

How much does it cost to stay at SureStay Plus Hotel by Best Western Gatlinburg?

As of 2 Nov 2024, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Gatlinburg on 3 Nov 2024 start from €66.29, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SureStay Plus Hotel by Best Western Gatlinburg pet-friendly?

No, pets are not allowed at this property.

How much is parking at SureStay Plus Hotel by Best Western Gatlinburg?

Self-parking is free at this property.

What time is check-in at SureStay Plus Hotel by Best Western Gatlinburg?

Check-in begins at 3 PM. Late check-in is available during limited hours.

What time is check-out at SureStay Plus Hotel by Best Western Gatlinburg?

Checkout is at 11 AM.

Where is SureStay Plus Hotel by Best Western Gatlinburg located?

Located in Downtown Gatlinburg, this hotel is within a 15-minute walk of Gatlinburg Space Needle and SkyPark. Ripley's Aquarium of the Smokies and Ober Gatlinburg Ski Resort and Amusement Park are also within 3 mi (5 km).

SureStay Plus Hotel by Best Western Gatlinburg Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 498 out of 1011 reviews" "
Rating 8 - Good. 271 out of 1011 reviews" "
Rating 6 - Okay. 123 out of 1011 reviews" "
Rating 4 - Poor. 60 out of 1011 reviews" "
Rating 2 - Terrible. 59 out of 1011 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the location on the far end of town where we could walk to our favorite restaurants - The Peddler, Park Grill and Crockett's Breakfast Camp. Enjoyed our River balcony room but smokers on balconies ruin the experience.
Stayed 2 nights in Oct 2024

10/10 Excellent

Marjorie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s cheap, clean and in excellent condition. Also, it’s really close to downtown. Highly recommended.
Stayed 2 nights in Oct 2024

2/10 Terrible

David

Stayed 1 night in Oct 2024

10/10 Excellent

Karrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and had amazing views from balcony.
Stayed 1 night in Oct 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super great place! Walking distance to EVERYTHING! Great rooms and great staff!
Stayed 2 nights in Oct 2024

8/10 Good

Duane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The creek running behind the property was wonderful! Great place to stay!!
Stayed 1 night in Oct 2024

10/10 Excellent

josh

Stayed 3 nights in Sep 2024

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was so nice and the suite was gorgeous.
Stayed 2 nights in Oct 2024

10/10 Excellent

brittany

Travelled with family and small children
Liked: Cleanliness, staff & service
Loved our stay here! We did have a bear in the parking lot so beware.
Stayed 3 nights in Oct 2024

6/10 Okay

Brian

Travelled with family
Liked: Staff & service
It just doesn’t seem up to the standards we have come to expect of best western, there was dried up dust and dirt in the shelf at the fridge that looked like it had never been cleaned
Stayed 1 night in Oct 2024

2/10 Terrible

Trisha

Travelled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful time
Stayed 3 nights in Oct 2024

10/10 Excellent

Loretta, Slemp

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Steve, Dallas

Stayed 2 nights in Sep 2024

6/10 Okay

Whitney

Liked: Cleanliness, staff & service
Beds were not as comfortable as I had hoped. Bathroom was very small, but clean. Staff was friendly, could have used more than 3 towels at at time and more than one wash cloth but overall was great for what we paid for it!
Stayed 3 nights in Sep 2024

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a suit and it was really big and nice. Loved the location of the hotel within walking distance of shops and out of the way of all the heavy traffic. The one thing i didnt care for during our 4 night stay was we were never offered fresh clean towels and when my husband asked for some the guy at the desk was like ill get em in 20 min but never got them till that night. They should offer daily clean towels and rags but thats just me. I love my stay otherwise.
Stayed 4 nights in Sep 2024

8/10 Good

Wendy

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

William

Travelled with partner
Room had musty smell. Breakfast was good. facility had adequate parking And was easy to access.
Stayed 4 nights in Sep 2024

8/10 Good

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was very nice, continental breakfast, loved seeing the bear in the parking lot every day. Hotel was quiet but close enough to the Main Street to walk.
Stayed 4 nights in Sep 2024

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, amenities
Location and the breakfast was good
Stayed 3 nights in Sep 2024

10/10 Excellent

Kenneth, Pickering

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely the best hotel experience ever, breakfast was amazing! Right next to the park and main strip, watch out for the bears!
Stayed 3 nights in Sep 2024

10/10 Excellent

Loretta, Slemp

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Great price. Extremely clean. The breakfast is wonderful. The gentleman taking care of the breakfast and the dining area is extremely friendly and very welcoming. Very clean
Stayed 1 night in Sep 2024

10/10 Excellent

Billy

Stayed 1 night in Aug 2024

10/10 Excellent

dragon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It a quiet place. The room are very clean. Easy to walk to the shopping
Stayed 1 night in Sep 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Sep 2024