Genalguacil Holidays

Staff were very helpful, food excellent, rooms clean, and funky, had a great stay..

The rooms are lovely & the setting is ideal, but that’s about it. The 1 restaurant (not 3) serves the same thing all day (same as a the room service menu) & is horrendously slow & over priced. The breakfast is slow & a very poor choice of options. The spa is fine if you like sauna/steam room but the pool/jacuzzi area is currently closed (they tried to deny it existed until I showed them the brochure from the room). For a mostly empty hotel the staff aren’t exactly jumping to help. Don’t bother trying to go into the indoor part of the restaurant - it’s empty & no staff go in there. It could be brilliant, but instead it’s a 3 star hotel in a 5* shell.

We had a slow check in experience due to limited staff. However the reception staff were superb and made us feel at ease. The property is well maintained. The car park is underground which is ok but the lights only work manually so once you arrive you are fumbling in the dark to find a light switch. The rooms were recently renovated to a good standard. The negatives are no English TV channels and no coffee pods but the temperature of the room was too low and could not be regulated. We were offered a different room again by the fantastic reception staff. Without these issues we would have no hesitation in recommending the property to others and would rate it as good if this was the case.

Very good price. Good location.

Excelllent location and value for money. Great customer service by aqua.