2/10 Terrible
Syed
Travelled with family and small children
9 Jan 2025
This is a scam. They took my money and then never responded. I was stranded in Belgium with my kids, and it almost ruined our holiday. We waited for 3 hours in the rain outside the building, and the people nearby confirmed that other tourists had experienced similar issues, being unable to gain entry because the landlord was fraudulent.
Thankfully, Expedia intervened and tried to find alternative accommodation, although they were unsuccessful. However, they promptly refunded the money. Despite this, the ordeal caused by Smartflat was entirely unnecessary and deeply distressing. I have no idea what kind of people run this operation, but their actions are absolutely reprehensible.
Syed
Stayed 2 nights in Aug 2024