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Emerald Hotel

4.5 star property
Surround yourself with nature-inspired luxury while staying at this eco-certified hotel near the convention center.

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Emerald Hotel

View from property
Executive Suite, River View
Apartment, 2 Bedrooms | Living area
Executive Suite, River View
Exterior

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Business services
The price is €108
includes taxes & fees
12 Jan - 13 Jan

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Junior Suite

Premium bedding, pillow-top beds, desk, blackout curtains

Junior Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Blackout curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed

Premium bedding, pillow-top beds, desk, blackout curtains

Standard Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, River View

Premium bedding, pillow-top beds, desk, blackout curtains

Executive Suite, River View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Blackout curtains
Premium bedding
  • River view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Suite, Pool View

Premium bedding, pillow-top beds, desk, blackout curtains

Executive Suite, Pool View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Blackout curtains
Premium bedding
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Apartment

Executive Apartment

Executive Apartment

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Blackout curtains
Premium bedding
  • Sleeps 5
  • 2 Single Beds

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includes taxes & fees
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About the area

Map
13 Gladstone Road,Gisborne 4040, Gisborne, 4040

What's nearby

  • Gisborne Wine Centre - 7 min walk - 0.6 km
  • Gisborne Harbour - 11 min walk - 0.9 km
  • Eastwoodhill Arboretum - 17 min walk - 1.4 km
  • Midway Beach - 5 min drive - 2.4 km
  • Wainui Beach - 6 min drive - 5.3 km

Getting around

  • Gisborne (GIS) - 7 min drive

Restaurants

  • ‪Kfc - ‬11 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Subway - ‬13 min walk
  • ‪Burger King - ‬10 min walk
  • ‪Yoko'Sushi Express Cafe - ‬6 min walk

About this property

Emerald Hotel

Luxury eco-certified hotel connected to the convention centre
Emerald Hotel provides amenities, such as a terrace and a business centre. Guests can connect to free in-room WiFi.
Other perks include:
  • A seasonal outdoor pool with sunloungers and pool umbrellas
  • Free self-parking
  • An electric car charging station, luggage storage and smoke-free property
  • Meeting rooms, a front desk safe and a lift
  • Guest reviews speak highly of the helpful staff
Room features
All guest rooms at Emerald Hotel feature perks, such as premium bedding and pillow menus, in addition to amenities, such as free WiFi and air conditioning.
More amenities include:
  • Pillowtop mattresses and free cots/infant beds
  • Bathrooms with separate baths/showers and free toiletries
  • 40-inch flat-screen TVs with digital channels
  • Coffee/tea makers, daily housekeeping and desks

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free covered self parking on site
  • Limited on-site parking
  • Onsite parking includes off-street options

Things to do

  • Seasonal outdoor pool

Family friendly

  • Free cot
  • Seasonal outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • On a river
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 3 per cent for credit card payments
The front desk is open daily from 8:00 AM - 8:30 PM
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and older; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 150.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Credit card charges are subject to a surcharge of 3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

The seasonal pool will be open from November to March
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Emerald Gisborne
Emerald Quality Hotel Gisborne
Quality Emerald Gisborne
Quality Hotel Emerald
Quality Hotel Emerald Gisborne
Quality Hotel Gisborne
Emerald Hotel Gisborne
Emerald Hotel Hotel
Emerald Hotel Gisborne
Emerald Hotel Hotel Gisborne

Frequently asked questions

Does Emerald Hotel have a pool?

Yes, this property has a seasonal outdoor pool.

How much does it cost to stay at Emerald Hotel?

As of 9 Jan 2025, prices found for a 1-night stay for 2 adults at Emerald Hotel on 12 Jan 2025 start from €108.42, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Emerald Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Emerald Hotel?

Self-parking is free at this property.

What time is check-in at Emerald Hotel?

Check-in start time: 2:00 PM; check-in end time: 9:00 PM. After-hours check-in is not available.

What time is check-out at Emerald Hotel?

Checkout is at 10 AM.

Where is Emerald Hotel located?

Located in the heart of Gisborne, this luxury hotel is within a 5-minute walk of Te Tauihu Turanga Whakamana and Longbush Wines. Gisborne Wine Centre and Tairawhiti Museum are also within 10 minutes.

Emerald Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 275 out of 678 reviews" "
Rating 8 - Good. 246 out of 678 reviews" "
Rating 6 - Okay. 98 out of 678 reviews" "
Rating 4 - Poor. 40 out of 678 reviews" "
Rating 2 - Terrible. 19 out of 678 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Pou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved it - staff was amazing and accomodating for an early check in 10/10
Stayed 2 nights in Dec 2024

4/10 Poor

kirsty

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon arrival shown to a grubby room, trimmed hair still in bathroom, deck sticky and dirty from spilled drinks. Bathroom got cleaned, after we checked in,however deck didn't. Noisy as by intersection and lots of flashing Christmas lights, No microwave. A coffee plunger, no coffee or milk, took a day to get it. Not our first stay here & things have only got worse each time. I would say the last time staying here, my guest has booked in elsewhere for there next 3 days in Gisborne. Parking & central location the only positives we could find this visit
Stayed 3 nights in Jan 2025

2/10 Terrible

Claude

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel needs an urgent refurbishment. It is rundown, very dirty and the decor very dated. They do not even offer Breakfast. I will not recommend this hotel, nor would I stay there ever again.
Stayed 4 nights in Jan 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. Beautiful big room. Feedback 1. Took ages for shower to warm up and 2. No signal for the T.V. No phone in room to ring reception for help. Little things though which didn't take away much from overall experience. Highly recommend. Big shout out to Brooke the receptionist. Very friendly, courteous and professional.
Stayed 1 night in Jan 2025

4/10 Poor

Niranjan

Travelled with family
Liked: Staff & service
Not well managed
Stayed 3 nights in Dec 2024

8/10 Good

Hitesh, Auckland

Travelled with partner
Liked: Cleanliness, amenities
Everything is so handy @ doorstep
Stayed 2 nights in Nov 2024

8/10 Good

Hazel

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Althia and Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable, cozy, situated in the heart of town, perfect for Christmas or new year! Yes they’ve parking available easy access to our room too.
Stayed 1 night in Dec 2024

10/10 Excellent

Lila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and clean and was quite spacious which was really good.
Stayed 1 night in Dec 2024

10/10 Excellent

Waihinemoa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice accommodation with good views. Staff are really lovely and tend to issues effectively
Stayed 1 night in Dec 2024

8/10 Good

John

Travelled with partner
Liked: Staff & service
Upon arrival, we had to wait nearly 20 min to check-in. We rang the hotel to find the on-duty receptionist, was away doing house keeping duties knbthe 2nd floor then went to freshen up before coming down which I understood. Rooms,, The 1st room, carpet not vacuumed properly, the net curtains are dirty, the window latches are broken, tv remote had flat batteries, dirty utensils and glassware and the carpet at the entrance to the bathroom was very wet. As a result, with no hesitation, the staff offered us another room. 2nd room. Cleaner net curtains but rips and tears, main curtains to big and heavy (full length, ceiling to floor, huge) to draw, window latches broken (one window was locked), dirty utensils and glassware again and the drainage in the bath was too slow, trying to shower, the bath filled quicker than it drained away, quite disgusting to be honest. The staff are very friendly and courteous.
Stayed 1 night in Dec 2024

10/10 Excellent

Jenn

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you whanau, top notch stay.
Stayed 2 nights in Dec 2024

10/10 Excellent

joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
H
Stayed 1 night in Dec 2024

10/10 Excellent

Marcia

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great staff!
Stayed 1 night in Dec 2024

10/10 Excellent

Chris

Travelled with family
High recommends for who want to stay overnight as the room is spacious n quiet.
Stayed 1 night in Dec 2024

10/10 Excellent

Joanna

Awesome room and service
Stayed 1 night in Dec 2024

8/10 Good

Matilda

Liked: Cleanliness, staff & service, property conditions & facilities
Room was comfortable and spacious. Balcony got lots of sun. The pool is nice though not very big. Very nice stay
Stayed 3 nights in Dec 2024

4/10 Poor

Murray

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I last stayed at this place 8 years ago. Back then they had a swimming pool and jacuzzi. Now the jacuzzi has a deck thrown over the top to disguise its existence. The hotel has water dripping from ceilings and ceiling tiles removed to limit the water damage. My room had heavily soiled carpet, cracked bathroom tiles, a very loose patio door lock, no lighting near the bed as the bedside lighting had been removed, missing guttering above the patio. Maintenance seems to be completely non existent. I'm told the current owners are Indian. This once impressive hotel is now a disgrace. Quite how the local council lets it trade is a mystery. I'm going to give them a call and see what the story is. On a positive note, the reception staff are delightful. Particularly Brooke. How she manages to be so professional in an environment of mediocrity is a mystery and a credit to Brooke.
Stayed 2 nights in Nov 2024

10/10 Excellent

Rosemary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed our stay
Stayed 2 nights in Nov 2024

2/10 Terrible

Lucien

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff are lovely, Unfortunately the rest of the hotel is very very run down and dirty. The photos are nothing like the reality. My room reeked of disinfectant the whole time I was there. The heat pump had to be turned off because it was making a terrible scraping noise. The bathroom vent thats always on and cant be turned off was also making a loud noise I could hear through the wall. The "king" bed was two singles pushed together with different heights. The wall next to the bed was filthy and had feet marks on it and other damage with half hearted patch repairs. The carpet was gross and is very old and worn out with Marks everywhere. When I walked past the pool area there was bird poo everywhere and Pigeons bathing in the pool. Everything needs a lick of paint and new carpet its severely run down. In the foyer down stairs there were buckets catching ceiling leaks. Worst experience Ive ever had and Il never return. Gross, Do better for what you are charging a night. Girls on the counter were lovely cant fault them.
Stayed 1 night in Nov 2024

4/10 Poor

Dora

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Natano

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property is dated and urgent need of an upgrade. The room we stayed in was big and served its purpose for the 1 night we stayed in Gisborne. The front desk staff and cleaning crew were the stars of the hotel. Friendly and welcoming.
Stayed 1 night in Nov 2024

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location, but a bit tired and could do with a face lift. The guest parking could be a bit better signed.
Stayed 3 nights in Oct 2024

4/10 Poor

Sage

Travelled with family
Disliked: Amenities, property conditions & facilities
Our room had a broken bath, lights keep flashing on and off, the phone to call reception was broken, switches were broken, both bedding covers were stained with oil or noticeable staining. There was no blanket throws for warmth as it was pretty cold in the room. The air con was extremely noisey.
Stayed 1 night in Oct 2024

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service
Last visited this hotel 17 years ago. Stayed now for a couple of nights on a conference. Still well run with friendly staff. The decor is showing signs of wear and tear and a general redecoration is needed, together with fixing some chips and dents to the walls. The room was big with a lounge area and an accessible bathroom [not needed for me but good to see for those who need it]. Would is use this hotel again - possibly but I might look for something better
Stayed 2 nights in Oct 2024